• Produce detailed invoices for Platform Services customers, with supporting documentation in line with contracted terms. • Pull billing and cost data from multiple systems and teams (Outbound, Operations, Warehouse) each week and consolidate it into a sensible, well-organised format. • Check every billing file and invoice for formula accuracy, internal consistency, and alignment with the contract before it moves forward, including a final sense check for anything that looks unusual. • Submit billing files and invoices for internal approval, then issue approved invoices directly to customers. • Liaise with internal and external stakeholders on invoice calculations, queries, and contract terms. Work closely with Platform Services account managers to investigate and resolve customer billing queries. Communicate directly with Chinese-speaking customer contacts in Mandarin to clarify billing details and resolve issues.

Role Description Reporting to the Faculty Lead (or Program Director), the Part-Time Faculty member teaches and engages students within a particular discipline for which they are qualified. This position is critical in providing a quality education for students and ensuring their persistence towards the completion of their degree plans. Essential Functions: Instruction and Engagement - Teach Students and Assess Their Work in the Trident Learning Community (TLC): - Convey command of and enthusiasm for the course content by providing insight and sharing expertise with the class throughout the course. - Use the grading rubrics to provide detailed feedback on student assignments based upon the assignment criteria. - Broaden and deepen students' understanding of the course material by posting prompts and responses in the course discussions. - Engage Students Regularly and in a Timely Fashion: - Communicate with the class as a whole at the beginning of each module to engage students in the course materials and the class. - Welcome all students, encouraging them to get started and provide initial guidance. - Create a welcoming and comfortable environment and maintain a professional, positive, and respectful tone through multiple communication channels. - Respond to communications received from students within 24 hours during the business week. - Grade students' assignments within 72 hours of their submission during the business week. - Reach out and offer to help students who have not logged into the course within the first few days. - Post and respond regularly in course discussions to guide the discussion and provide feedback. - Administer: - Perform routine duties in a timely fashion, without prompting or reminders. - Respond to e-mail and/or phone correspondence from your Faculty Lead and/or Program Director within 24 hours during the business week. - Work closely with your Faculty Lead and/or Program Director to resolve student academic questions, complaints, and concerns. - Enforce academic policies as detailed in the current university catalog. - Implement college and/or program-specific procedures and protocols through communications with the class. - Review and approve requests for regular course extensions submitted through the TLC portal. - Grade assignments submitted by students with approved course extensions in a timely manner. - Report any basic issues with the course materials to your Faculty Lead or Program Director immediately. - Actively participate in: - Student retention efforts. - Periodic asynchronous faculty development activities. - Encouraged (but not required) to: - Provide substantive feedback to improve course content and the curriculum. - Participate in periodic Program, College, and University meetings. Qualifications - Ability to inspire and engage students by delivering quality instruction and support. - Ability to demonstrate academic rigor and fairness in grading. - Ability to provide constructive feedback. - Outstanding interpersonal skills with ability to create and sustain a collegial, collaborative, team-oriented environment. - Demonstrated ability to communicate effectively, both orally and in writing. - Excellent analytical and problem-solving skills with ability to formulate feasible and logical solutions. - Proficient in Microsoft Office applications with ability to quickly learn new technologies and software. Requirements - To teach at the graduate level, a terminal degree from a regionally accredited institution in a relevant discipline is required. - To teach at the undergraduate level, a terminal degree from a regionally accredited institution in a relevant discipline is required. - Experience teaching in a higher education setting. - Demonstrated knowledge of current trends in the discipline. Education and Experience: Preferred - Significant experience as a practitioner in work related to your academic discipline. - Teaching non-traditional students (e.g., working adults). - Teaching with an online learning management system. - Application of rubrics to feedback and grading.

• Lead and manage the audit process for charity: water grants in line with audit schedules, ensuring timely and thorough completion. • Review compliance documentation for each partner, clearly identifying gaps, and recommending appropriate follow-up actions to the Grant team. • Lead the misconduct process coordination end to end - managing case intake, driving documentation and analysis, coordinating the Grant team, and ensuring timely progression through each stage.

• Conduct in-depth financial analysis, including but not limited to financial modeling, forecasting, and variance analysis. Provide insights into financial performance and identify trends, risks, and opportunities. • Assist in the development and execution of the company’s strategic plan. Collaborate with cross-functional teams to align financial objectives with overall business goals. • Support in the budgeting and quarterly forecasting processes, including gathering input from various departments, creating and updating financial models, and tracking performance against budget. • Collect, analyze, and interpret financial and operational data to drive informed decision-making. Present findings and recommendations to Leadership, alongside the broader Strategic Finance team. • Prepare and present regular financial reports and presentations to management, shareholders, and other stakeholders. Develop and design new internal and external reporting packages and dashboards. • Identify cost-saving opportunities and work with relevant teams to implement efficiency measures without compromising key objectives. • Identify opportunities to enhance financial processes and provide recommendations for improvements. • Assist in ad hoc financial analysis and special projects as required.