Accounts Receivable Specialist I, Accounting & Finance Job Location: Moon Township, PA, USA; Pittsburgh, PA, USA Hybrid Role Required to be In-Office: Yes Travel Required No Telecommute Yes Shift/Availability M-F 8:30-5:00 Min USD $16.00/Hr. Max USD $21.00/Hr. Overview The Accounts Receivable Specialist is an entry-level position in Accounts Receivable. This position works directly with the Manager and Team Lead of Accounts Receivable in the Accounting Department, and is responsible for providing clerical and administrative support to ensure timely preparation and accuracy of client reporting and other projects. This is a hybrid role, and will be required to work in-office at our Moon Twp., PA office at least 3 days per month. Candidates must be located within reasonable commuting distance of Pittsburgh, PA and be willing to work in-office on a regular basis. Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future. A DAY IN THE LIFE In this role, you will… - Oversee client accounts, accounts receivable adjustments and payment applications. - Research and resolve client receivable collection issues. - Maintain relationship with clients via telephone, email, etc. as appropriate. - Perform monthly reconciliation of client billing accounts and cash receipts. - Over-communicate with management. WHO YOU ARE You possess … - High School diploma or equivalent, AS in Accounting or Finance preferred. - Excellent communication skills both verbal and written - Strong organizational and decision-making skills. - Excellent customer service skills. - Proficient computer skills including Microsoft products, particularly Excel. - Dedicated workspace and reliable high-speed internet access in a secure environment. Responsibilities - Adhere to company policies and procedures as communicated by management team - Discuss/address escalated issues and/or concerns with management team and/or Human Resources Department, if necessary - Review daily all assigned tasks to ensure completion - Maintain good working relationship with clients - Collaborate and maintain good working relationships with team members and other - Monthly reconciliation of Cash Management Accounts - Handle collection and allocation of payment - Assume role of point of contact for Client communications - Carry out collection and client reporting activities according to specific guidelines and timeframes - Monitor client accounts detail until payment received - Understanding of General Ledger; including Debits and Credits and the impact on Revenue and Cash. - Research and resolve client inquiries - Strong attention to detail and accuracy - Over-communicate with management on all matters - Perform all other duties as assigned Qualifications - High School Diploma or GED required, BS in Accounting or Finance preferred. - Microsoft Office Experience including Microsoft Excel skills. - Accuracy and attention to detail. - Deadline oriented. - Ability to communicate professionally both written and verbally. - Strong customer service skills - Dedicated workspace and reliable high-speed internet access in a secure environment. WHO WE ARE About us … ServiceLink is a mortgage services company headquartered in Pittsburgh, PA that helps clients in the lending industry and beyond achieve their strategic goals, realize greater efficiencies and better serve their customers by delivering best-in-class technology, services and insight with a relentless commitment to upholding the highest standards of quality, compliance and service. ServiceLink, as well as its affiliates and subsidiaries, is an Equal Opportunity employer. The Company recruits and hires individuals based on demonstrated abilities, achievements and experience. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, physical or mental disability, protected veteran status, national origin or ancestry, marital status, pregnancy, citizenship status, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law. ServiceLink is committed to ensuring that our online application process supports our commitment to equal employment opportunity for all U.S. job seekers, including those with disabilities. If you are a qualified individual with a disability or a disabled veteran, and need to request a reasonable accommodation, please send an email to workwithus@svclnk.com with “Accommodation Request” in the subject line. Accommodation Requests are evaluated on a case-by-case basis. ServiceLink offers a number of benefits to its employees, including health, vision, dental and life insurance; 401(k) plans; Employee Stock Purchase Plan; and paid vacation and sick time. Salary range information is available upon request for applicants residing in cities, counties or states requiring such disclosure.

• Manage assigned insurance accounts receivable to ensure timely reimbursement and reduce aging balances. • Follow up with insurance payers on outstanding claims, underpayments, denials, and payment discrepancies. • Investigate and resolve claim denials by submitting corrected claims, appeals, reconsiderations, and supporting documentation in accordance with payer requirements. • Review claim edits and rejections to ensure accurate resubmission and minimize future denials. • Accurately post insurance payments, adjustments, and remittances into the billing system. • Perform daily payment reconciliation by ensuring posted payments align with electronic remittance advice (ERA), explanation of benefits (EOB), bank deposits, and payment reports. • Research and resolve unapplied cash, payment variances, overpayments, and underpayments. • Reconcile payer payments against contracted reimbursement rates and escalate payment discrepancies as appropriate. • Maintain accurate documentation of AR activities, payer communications, payment research, and resolution outcomes. • Respond professionally and empathetically to patient inquiries regarding insurance claims, billing statements, payment activity, balances, and Oshi's billing model, policies, procedures, and applicable healthcare regulations. • Maintain open communication with providers, payers, and internal stakeholders to investigate, resolve, and prevent claim and payment issues. • Collaborate with Billing, Eligibility & Benefits, Credentialing, Finance, Clinical Operations, and other cross-functional teams to resolve reimbursement issues and improve revenue cycle performance. • Analyze accounts receivable, payment, and denial data to identify trends, root causes, and opportunities for process improvement. • Monitor and report on AR performance, payment posting accuracy, denial trends, aging, and other key revenue cycle metrics, providing insights and recommendations to leadership. • Support month-end close activities, payment balancing, reporting, and audit requests. • Identify recurring reimbursement or operational issues and recommend process improvements to improve payment accuracy, accelerate cash collections, and reduce denials. • Ensure compliance with organizational policies, payer requirements, financial regulations, HIPAA, and healthcare billing standards while maintaining accuracy and integrity in all revenue cycle activities.

• Contact customers via phone or email in portfolio to secure payment. • Maintain collection plan tasks daily to manage past due accounts. • Follow up on payment arrangements and settlements • Provide overview of customer balances to senior leadership and recommendation of next steps. • Advocate customer needs/issues cross-departmentally.

Role Description We are looking for a highly detail-oriented Accounts Receivable Operations Specialist to join our growing Accounts Receivable team. This is not a collections position. You will become part of an established team responsible for executing critical daily operational tasks that keep our accounting processes running smoothly. Success in this role comes from consistency, accuracy, organization, and following documented procedures exactly as designed. Because many of the responsibilities are repetitive and time-sensitive, we're looking for someone who enjoys routine, takes pride in producing accurate work every day, and immediately communicates when something doesn't look right. Responsibilities - Execute daily Accounts Receivable operational tasks with a high degree of accuracy. - Follow established Standard Operating Procedures (SOPs) without deviation. - Complete repetitive daily processes while maintaining speed and precision. - Review work carefully to identify errors before they become larger issues. - Escalate questions, discrepancies, or process issues immediately. - Meet daily production goals and deadlines. - Maintain accurate documentation and records. - Work closely with the AR team to ensure work is completed on schedule. - Communicate proactively regarding workload, delays, or potential issues. - Assist with additional administrative and accounting support tasks as assigned. Qualifications - Previous administrative, accounting support, bookkeeping, or Accounts Receivable experience preferred. - Exceptional attention to detail. - Strong organizational and time management skills. - Ability to perform repetitive work accurately for extended periods. - Comfortable following detailed written procedures. - Reliable internet connection and quiet remote work environment. - Strong written and verbal English communication skills. - Ability to learn new software quickly. - Self-motivated and dependable with minimal supervision. - Proficient with Microsoft Excel and Google Sheets. - Experience with QuickBooks Online is a plus but not required. Requirements - Loves structure and organized processes. - Rarely makes the same mistake twice. - Notices details that others overlook. - Communicates issues immediately rather than waiting. - Takes ownership of their work. - Is dependable and consistent every single day. - Thrives in a team environment. - Enjoys checking items off a list and keeping work organized. - Understands that accuracy is just as important as speed. Benefits - Fully remote position. - Competitive hourly compensation ($4.00-$6.00 USD/hour). - Stable, long-term opportunity with a growing U.S. company. - Established team with documented processes and training. - Opportunities for growth based on performance. - Supportive leadership and collaborative team environment. - Consistent workload and long-term stability.