Title: Bilingual Collections & Accounts Receivable Specialist Location: Colombia Type: Full-time Workplace: hybrid Category: Collections Job Description: Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over 5,000 clients ranging from venture-backed startups to SMBs around the world. With a mission to empower businesses with more efficient and cost-effective financial solutions worldwide, Jeeves combines cutting-edge financial technology with exceptional team expertise to transform the business financial landscape. Jeeves has been recognized as one of The Information's 50 Most Promising Startups in 2023, as well as a Y Combinator Top Company 2021-2023 and won “Fintech of the Year" at the European Fintech Awards. Since graduating from Y Combinator in 2020, Jeeves has successfully raised over $380 million and is backed by top world-class investors including Andreessen Horowitz, Y Combinator, CRV, Tencent, Stanford University, Clocktower Ventures, and founders of more than 15 unicorns including David Velez (Nubank), Carlos Garcia (Kavak) and Sebastián Mejía (Rappi). We are seeking a high-caliber, strategic Bilingual Collections & Accounts Receivable Specialist to join our Finance team in Bogotá. In this role, you will manage a complex portfolio of corporate accounts, ensuring the timely recovery of funds and optimization of Portfolio Health, while maintaining the premium service standards expected in the Fintech industry. The ideal candidate is an expert in negotiation and dispute resolution, possesses a strong AI-first mindset, and can operate with high autonomy. You will serve as a critical strategic link, navigating seamlessly between internal cross-functional partners, external legal/collection agencies, and specialized AI automation tools to drive down DSO and mitigate financial risk. Location: This role is based out of Colombia, and is a full-time hybrid position where it is required to come into our office in Bogota. #LI-HYBRID Job Responsibilities: - Portfolio Management: Manage an assigned end-to-end B2B accounts receivable portfolio, utilizing advanced collection methodologies to maximize recovery and reduce past-due percentages. - AI Partner & System Management: Directly monitor, drive, and optimize the performance of our AI partner for Collections, ensuring automated workflows and AI contact strategies are executing correctly. - Proactive Risk Mitigation: Maintain a proactive approach to identifying high-risk or deteriorating accounts early, providing timely visibility and actionable insights to the Risk Team. - Internal Navigation & Alignment: Act as a central point of contact to navigate and collaborate seamlessly with internal functions working closely with Collections, including Go-To-Market (GTM), Customer Support, Accounting, and Payment Application. - External Partner Management: Proactively drive and manage relationship workflows with external collection agencies and oversee preliminary legal matters regarding non-performing accounts. - Autonomous Execution: Work independently and rigorously adhere to established financial processes, credit policies, and operational guardrails. - Strategic Communication & Follow-up: Execute high-level executive outreach via phone, email, and chat. Maintain a strict, target-driven follow-up cadence to ensure tasks, commitments, and payments are performed exactly on time. - Financial Analysis: Investigate root causes for non-payment, verify funding sources, and build data-driven business cases for account write-offs or payment restructures. Requirements: - Experience: Minimum of 2 years of proven, verifiable experience in Collections or Accounts Receivable, ideally within a fast-paced fintech, banking, or corporate B2B sector. - Language: Professional fluency in English and Spanish is mandatory (both written and spoken) to support international corporate accounts and stakeholders. - Work Ethic & Competencies: Exceptionally disciplined, proactive, and focused, with a strong internal drive to meet tight deadlines and handle complex objections. - Fintech/Banking Mindset: Strong foundational understanding of corporate liquidity, and financial risk mitigation. - Technical Proficiency: Advanced skills in Microsoft Excel/Office Suite; comfortable adopting, auditing, and managing AI-driven systems and CRM/Collections databases. - Bachelor’s or Associate’s degree in Finance, Accounting, Business Administration, or a related field. - Proven ability to work independently under pressure while maintaining meticulous attention to detail and zero oversight on daily follow-ups. - Location Requirement: This role is based out of Bogotá, Colombia, and is a full-time hybrid position where it is required to come into our office in the Parque de la 93 area (2–3 days/week). #LI-HYBRI

• Posting receipts into billing system from EOP • Researching electronic data interchange (EDI) reimbursements • Performing daily and monthly reconciliations • Resolving payment posting issues with third-party payers

• Responsible for implementation and coordination of fiscal transactions in a timely and accurate manner • Claims processing, cash collection, claims resolution, resolving credit balances, EOM balancing and monthly statements • Responsible for pre claim review to assure billing compliance as required by company • Complying with all policies, procedures and regulations related to billing all Medicare, Medicaid and other Third Party Payors

Role Description This isn’t aggressive debt collection — it’s empathetic payment support. You’ll help students find solutions that work, while protecting the business. If you’re confident on the phone and know how to turn a difficult conversation into a workable outcome — this is the role for you. We’re placing an Accounts Receivable & Collections Specialist for a leading Australian online education company. You’ll manage the collections function within their support team — responding to student enquiries, handling inbound calls, following up on outstanding payments, monitoring an AI outbound calling agent, and preparing reports. The key to this role is your ability to negotiate empathetically: you’re not chasing debts aggressively, you’re helping students find a payment solution that works for them while protecting the business. This is a stable, permanent full-time role with a well-established Australian education provider. If you’re self-sufficient, take ownership of your work, and can manage multiple priorities without dropping the ball — apply now. - Respond to student payment enquiries via email and inbound calls - Follow up students who require assistance with outstanding payments - Work alongside AI-powered customer engagement tools (Pearl AI) to support outbound collections activity — full training provided - Negotiate payment plans and solutions with students in a professional and empathetic manner - Manage collections activity in Salesforce and update records accurately - Process and reconcile payment activity in Xero - Prepare collections reports and complete administrative tasks Qualifications - Background in collections, sales, or customer support with collections exposure - Comfortable handling conflict and difficult conversations professionally and with empathy - Strong communication and negotiation skills — you find solutions, not just chase payments - Experience using a CRM system for collections or accounts management — Salesforce experience is highly preferred - Experience using an accounting system for payment processing or reconciliation — Xero experience is highly preferred - Strong organisational skills and ability to manage multiple priorities simultaneously - Self-sufficient, proactive, and able to take initiative without constant direction - Strong attention to detail and commitment to accuracy Requirements - Experience in the education, training, or student services sector - Experience working with or monitoring AI calling tools or automation platforms - Report preparation and data management experience Benefits - Genuinely caring Leadership Team - Competitive salary package - Company-provided full set-up for desktop/laptop with a back-up internet - HMO - 15 Vacation Leaves and 5 Sick Leaves - Annual Performance Reviews - Unlimited Employee Referral Incentives - Employee Loan Facilities - Social Clubs and Interest Workshops - Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance. - Statutory Benefits: Maternity, Paternity, and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays