• Ensure the organization’s QMS complies with standards such as ISO 9001, IATF 16949, or other industry-specific regulations • Plan and conduct internal audits and support external audits (customer, regulatory, or certification), ensuring compliance and driving corrective actions when gaps are identified • Use methodologies like Lean, Six Sigma, or Kaizen to identify inefficiencies, reduce waste, and improve product quality and process performance • Investigate nonconformities, perform root cause analysis (e.g., 5 Whys, Fishbone), and implement corrective and preventive actions to prevent recurrence • Stay current with applicable industry regulations and standards, ensuring all processes and products meet compliance requirements • Create, update, and manage quality procedures, work instructions, and policies to ensure consistency and standardization across operations • Collaborate with engineering and operations teams to ensure quality requirements are built into product design and manufacturing processes (e.g., PPAP, APQP) • Develop, track, and analyze metrics such as defect rates, scrap, rework, and customer complaints to identify trends and opportunities for improvement • Develop and deliver training to ensure employees understand quality requirements, procedures, and best practices • Address customer quality issues, lead root cause investigations, and work with suppliers to ensure incoming materials meet quality standards

• Execute manual test cases and analyze results in a thorough and methodical manner • Collaborate closely with developers to understand the game design and functions for effective testing • Report and track defects, providing detailed descriptions to facilitate efficient resolution • Validate fixes implemented by developers and ensure no regression occurs in the game • Assist in creating and maintaining test cases and test scenarios • Analysis and optimization of the testing process itself, documentation management • Ensure all aspects of the game are working correctly, from functionality and balance to performance and compliance.

Role Description The Loan Servicing Quality Assurance Analyst position will be responsible for applying proven analytical, problem-solving, and testing/validation skills to ensure CMS's loan servicing business units are in compliance with all internal policies and procedures, adhering to federal, state, local and governmental regulatory requirements, and investor/product specific guidelines. Testing conducted may encompass life of loan processes. - Complete a thorough assessment of document provisioning and/or remediation plans assigned and identify items that require clarification. - Evaluate process remediations received from servicing business units and determine if plan is sufficient to ensure compliance. - Create and maintain documentation of processes, reports, applications, and procedures as per department policy. - Conduct testing for internal and external low/medium risk findings to ensure successful plan implementation of resolution and that finding is remediated. - Identify exceptions based on testing performed and notify department management of any observations that are outside of the testing scope but require action. - Obtain approval of testing as documented by department procedure or at the direction of management. - Perform loan data analysis to validate and communicate test results to servicing business unit as outlined by department management. - Perform recurring testing as assigned. - Research external or internal findings, propose initial response(s) to business units, obtain approval if modifications are made to business unit responses ensuring responses are submitted timely to internal and external parties. - Utilize SharePoint and other systems to track all assignments and update the status accordingly. - Escalate issues of risk concern to management and maintain appropriate data integrity and confidentiality. - Follow department procedures for shared mailbox use. - Perform assigned compliance testing as assigned and promptly escalate compliance concerns. - Perform other duties as assigned. Qualifications - High school diploma required; bachelor’s degree or equivalent job experience preferred. - Three (3) or more years’ experience in mortgage/loan servicing. - Two (2) or more years’ experience with quality data analysis, testing and reporting. - Knowledge of mortgage industry terminology, including knowledge of prominent general servicing and default timelines. - Knowledge of utilizing Loan Servicing technology to research, validate and obtain information. - Proficient in MS Office with basic skills in Excel. - Strong analytical, problem solving, collaboration and technical skills. - Strong time management skills. - Ability to adapt to changes and work under pressure to meet deadlines. - Ability to understand, remember, and communicate routine, factual information. - Ability to organize thoughts and ideas into understandable terminology. Benefits - Comprehensive healthcare plans for you and your family. - Discretionary 401(k) match of 50% of the first 4% of pay contributed. - Access to several fitness, restaurant, retail (and more!) discounts through our employee portal. - Customized training programs to help you advance your career. - Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow. - Educational Reimbursement. - Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. Company Description Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.

• Execute manual test cases • Document defects clearly • Write automation scripts • Apply API testing tools • Integrate tests in CI/CD • Understand system under test • Execute assigned test plans • Write own test plans • Manage test coverage • Manage QA environment integrity • Follow test standards • Ensure HIPAA test coverage • Participate in ceremonies • Partner with dev engineers • Collaborate with product team • Report defect status • Communicate test results • Write test documentation • Learn QA best practices • Understand release goals • Contribute to QA planning