• Build and steward relationships with immigrant-led organizations. • Lead design and delivery of capacity-sharing and convening activities. • Develop and maintain partners' readiness to engage in systems change. • Collaborate closely with internal partners and manage staff. • Ensure inclusive experiences and support partners as equal actors.

• Build and nurture relationships with C-suite and senior client stakeholders to uncover and address their most critical business challenges, demonstrating the value of FICO’s solutions at every turn. • Collaborate with internal teams across sales, product, delivery, and marketing to design tailored, enterprise-grade solutions that align with client needs and long-term strategies. • Lead high-stakes negotiations for multi-million-dollar contracts, ensuring mutually beneficial outcomes that protect and expand FICO’s footprint within the account. • Serve as the voice of the client within FICO, influencing product roadmaps and solution strategies to address evolving market demands. • Develop and execute comprehensive business plans that drive account expansion and long-term profitability, while achieving quarterly and annual sales targets with significant upside potential. • Represent FICO as a trusted advisor, staying ahead of industry trends and positioning the company as the go-to partner for advanced analytics and decisioning solutions.

Role Description Within Aeroflow, the Urology Customer Account Team serves as one of the primary connections between our patients and the care they depend on every day. Our team helps patients navigate their healthcare journey by answering questions, coordinating with physician offices, working through insurance requirements, and ensuring they receive the medical supplies they need with confidence and compassion. This is more than a customer service position. Every conversation could make someone's day a little easier. Whether you're helping a patient understand their insurance benefits, resolving an order issue, or coordinating care with a physician's office, you'll play an important role in delivering an exceptional patient experience. This is a fast-paced, high-volume call center environment where success comes from balancing compassion with efficiency. You'll spend your day speaking with patients, physician offices, and insurance partners while navigating multiple systems, solving problems, and helping patients move forward. If you enjoy helping people, staying organized, solving problems, and working on a team that genuinely cares about making a difference, we'd love to meet you. Qualifications - A genuine passion for helping people and creating exceptional customer experiences. - The ability to remain calm, compassionate, and professional during difficult conversations. - Excellent active listening, critical thinking, and problem-solving skills. - Strong organization while managing multiple priorities and deadlines. - Confidence navigating multiple software applications simultaneously. - Clear, professional verbal and written communication skills. - Accountability, sound judgment, and the ability to make thoughtful decisions independently. - Adaptability and a willingness to learn in a fast-paced environment. - A collaborative mindset with a desire to contribute to team success. - Resilience, consistency, and a positive attitude in a high-volume call center environment. Requirements - High school diploma or GED equivalent. - Ability to type at least 40 words per minute with accuracy. - Proficiency with Google Suite. - Strong computer proficiency, including the ability to navigate multiple software applications simultaneously. - Excellent verbal and written communication skills. - Ability to manage multiple priorities while maintaining attention to detail. Benefits - Competitive Pay - Health Plans with FSA or HSA options - Dental and Vision Insurance - Optional Life Insurance - 401K with Company Match - 12 weeks of parental leave for birthing parent / 4 weeks leave for non-birthing parent(s) - Additional Parental benefits to include fertility stipends, free diapers, breast pump - Paid Holidays - PTO Accrual from day one - Employee Assistance Programs - And SO MUCH MORE!!

• Work on the Wholesale US (Domestic) and Non-Domestic expansion of the Trafilea group ensuring profitable and sustainable growth for all Trafilea brands with the retail partners and putting new businesses in place. • Support Demand Planning and the commercial team in order to achieve sufficient inventory to serve the requests from the Wholesalers. • Maintain a good grasp of project scopes, needs, and results in order to effectively make decisions and lead the team involved in a reliable and efficient way. • Quick decision-making and negotiation skills to be able to jiggle all the priorities and exigencies with internal and external stakeholders. • Take all the compliance, and good practices of all the Wholesale related Meetings where participate.