Makpar is an experienced solutions-oriented contractor focused on modernizing IT infrastructure. Minority + Woman Owned.
Production Operations Lead
Location
United States
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Production Operations Lead
Makpar Corporation
• Coordinate day-to-day production O&M execution for an IRS opportunity. • Support 24x7 operational continuity, incident response, monitoring, RCA, patch/vulnerability remediation support, backup/restore validation, DR support, operational reporting, and production-readiness coordination. • Lead operational support for production API gateway environments, including monitoring, incident response, triage, restoration coordination, and service continuity. • Ensure incidents and service requests are logged, tracked, updated, and closed in ServiceNow or equivalent IRS-approved ITSM tooling. • Support P1/P2 response processes, escalation, communications, restoration tracking, post-incident review, and RCA development. • Coordinate with gateway engineers, Government technical leads, cybersecurity, infrastructure, network, identity, CI/CD, database, and monitoring teams for issue resolution. • Track and support patching, vulnerability remediation, certificate updates, configuration changes, backup/restore validation, DR exercises, and production-readiness checks. • Maintain operational runbooks, incident playbooks, knowledge articles, dashboard evidence, SLA metrics, and monthly/quarterly operational reporting inputs. • Support operational continuity across IBM webMethods, the modernized gateway product, and any approved dual-run period.
Job Requirements
- 7+ years of IT operations, production support, SRE, platform operations, application operations, middleware operations, or related experience.
- 4+ years supporting production systems with formal incident, change, problem, and release-management processes.
- Experience supporting 24x7 or mission-critical production environments with defined SLAs.
- Hands-on experience with ServiceNow or comparable ITSM tools.
- Experience with incident triage, RCA, corrective-action tracking, operational reporting, monitoring dashboards, and escalation management.
- Familiarity with API gateways, middleware, integration platforms, web services, or application-layer platform support.
- Experience supporting vulnerability remediation, patch coordination, backup/restore validation, DR exercises, and operational readiness.
- Strong written communication skills for RCA, status reporting, runbooks, and operational documentation.
Benefits
- At Makpar Corporation we understand that we all need to balance work and life – that is why we have a great benefits package, excellent training and career development opportunities, flexible work schedules along with a generous compensation package.
- We believe in keeping our employees happy, healthy and engaged.
- We pride ourselves in providing outstanding benefits, creating environments where employees are encouraged to be themselves, collaborate, and be inquisitive in order to achieve goals.
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Creative Operations Coordinator
TubiTubi is an ad-supported entertainment platform offering access to free streaming movies and television, on demand. Also known as Tubi TV, the company is a divis
Title: Creative Operations Coordinator Location: Los Angeles, CA (Hybrid) Job Description: About the Role: Tubi is looking for a Coordinator to join our Creative Studio team. This role plays a key part in supporting the successful execution of Originals marketing campaigns by owning the operational workflows, systems, and project infrastructure that keep campaigns moving from planning through delivery. Working closely with Producers, Creative Directors, and cross-functional partners, the Coordinator ensures projects are organized, assets are managed, documentation is maintained, and operational processes are executed consistently across all assigned projects and workflows. This role is ideal for someone who is highly organized, detail-oriented, proactive, and excited to build efficient workflows that enable creative teams to do their best work. The Coordinator partners closely with Producers throughout the campaign lifecycle, owning day-to-day operational execution. This is a hybrid role based out of our Los Angeles office. You must be willing to travel to our Los Angeles office two days/week. What You'll Do: - Own project setup and campaign infrastructure for assigned campaigns and workflows, including creating project records, folder structures, project documentation, and other materials needed to support campaigns from planning through delivery. - Create and maintain project briefs, review documents, deliverable trackers, and project documentation, ensuring campaigns are organized, execution-ready, and accurately tracked throughout the project lifecycle. - Maintain accurate project data in Airtable, perform ongoing audits to ensure data integrity, and support continuous improvements to team workflows and systems. - Coordinate creative review logistics by preparing review materials, scheduling meetings, tracking feedback and approvals, maintaining project documentation, and ensuring review materials are distributed to the appropriate stakeholders. - Manage creative assets throughout the campaign lifecycle, including tracking incoming media, organizing assets across Frame.io, Google Drive, and other systems, validating deliveries, and coordinating final asset distribution. - Coordinate on-set photography operations by managing on-set brief workflows, tracking production milestones, confirming asset deliveries, maintaining photography archives, and ensuring required materials are received and organized. - Coordinate vendor operations, including onboarding support, tracking scope requests and approvals, and managing invoice collection, validation, and routing. - Partner with the Content team and production partners to monitor production schedules, casting updates, asset availability, and other key project milestones, proactively following up on missing information and deliverables, and communicating potential impacts to Producers. - Support delivery operations by organizing final deliverables, coordinating asset distribution to internal stakeholders, tracking required documentation, and ensuring projects are properly closed out. - Prepare agendas, meeting notes, action items, and recurring project updates for team and cross-functional meetings while maintaining documentation and shared resources that support efficient team operations. - Assist in preparing project updates, leadership presentations, and other recurring reporting to communicate project status and team priorities. - Proactively identify opportunities to improve operational workflows, documentation, and team processes to drive greater efficiency across the team. 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About Tubi: Boldly built for every fandom, Tubi is a free streaming service that entertains over 100 million monthly active users. Tubi offers the world's largest collection of Hollywood movies and TV shows, thousands of creator-led stories and hundreds of Tubi Originals made for the most passionate fans. Headquartered in San Francisco and founded in 2014, Tubi is part of Tubi Media Group, a division of Fox Corporation. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.



