Operational Excellence Manager
Location
Hong Kong
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Operational Excellence Manager
Jones Lang LaSalle Americas, Inc.
• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. • Serve as the primary point of contact for clients during coverage periods, managing expectations, attending key meetings and resolving escalated issues promptly. • Conduct comprehensive operational diagnostics to assess on-ground realities. • Collaborate with RFMs and RWLs to translate these insights into actionable, long-term continuous improvement plans. • Lead initiatives to streamline workflows, reduce waste, and improve operational efficiency. • Track and report on key operational KPIs and use data-driven insights to drive decision-making and corrective actions.
Job Requirements
- Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field.
- 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles.
- Proven track record in designing and delivering training programs.
- Experience with multi-site operations or floating resource models is highly desirable.
- Strong understanding of FM operational workflows in client account and industry standards.
- Excellent presentation, public speaking, and coaching skills.
- Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI).
- Change management expertise with the ability to influence stakeholders at all levels.
- Microsoft Office and knowledge of relevant software.
Benefits
- Professional development opportunities
- Remote work options
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