Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Vice President, Specialist Sales (Digital Payments) Overview The Customer Solution Center (CSC) team enables Mastercard to develop stronger solutions and bundles for customer segments across markets. It serves as the central hub for all Mastercard capabilities, aiming to drive growth, influence, and revenue by creating and delivering compelling, data-driven, and scalable needs-based solutions to both new and existing customers-leveraging Mastercard's extensive portfolio of products and services. Under the CSC, the Digital Payments' team vision is to create a world beyond plastic through a combination of technology and strategic partnerships. We are creating safe and secure experiences for consumers across all channels and all devices, enabling issuers and merchants to reach new consumers. • The team is expected to work with banks, merchants, and digital participants to enable consumers to use connected devices for everyday shopping and payments. • The individual will be responsible for accelerating digital payments across the division and the role encompasses: o Tokenization and authentication across devices, issuers, and merchants o Driving digital payments through innovation solutions o Improving x-pays penetration and driving a SEA based digital-first agenda • Do you want to help create the future of Mastercard and of payments?• Are you motivated to be a part of driving a world beyond cash and plastic?• Do you want to be part of a diverse and exciting team? Role This role requires the candidate to: - Lead the Mastercard Digital Payments team for Southeast Asia - Drive the commercialization and adoption of Mastercard's Digital Payment solutions across issuers, acquirers, PSPs, fintechs, and merchants in Southeast Asia. - Identify and unlock revenue growth opportunities with customers, with a strong focus on improving approval rates, reducing fraud, and optimizing checkout conversion. - Lead client engagements at a senior level, including workshops and solutioning sessions, to define use cases, address gaps, and position Mastercard's differentiated value proposition. Be able to lead discussions with regulators and card association bodies. - Translate Mastercard's global digital vision into actionable market strategies, with a focus on scaling tokenized transactions, digital-first experiences, and frictionless authentication within a rapidly evolving ecosystem. - Collaborate cross-functionally with Account Sales, Product, Delivery, Digital Partnerships, Legal, and Compliance to execute market initiatives and strategic programs. - Embed data-driven insights and performance tracking into all engagements, ensuring continuous optimization of client outcomes and Mastercard business impact. - Engage with Mastercard management to develop a strategic direction for Mastercard digital products and services. - Coordinate digital strategy, integration and deployment with the regional teams. - Be a motivational team leader who can lead the team and ensure they are successful in meeting market target All About You - MBA or master's degree required - Deep experience in the digital payments space in Southeast Asia with proven success in bringing products to market and generating adoption. - Proven ability to effectively manage a team in the digital payments business - Proven ability to develop complex strategic go-to-market plans and execute on those plans. - In-depth understanding of the payments ecosystem both in Southeast Asia including tokenization, fast ACH (UPI), push payments - Operational understanding of payments technologies - Ability to leverage technical knowledge & real-world experience to solve complex business problems. - Proven ability to build and maintain strong, productive working relationships with internal stakeholders and external customers - Experience working with issuers, acquirers, PSPs, fintechs, or digital merchants is highly preferred. - Strategic thinker with a collaborative working style and the ability to manage multiple stakeholders and priorities effectively. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: - Abide by Mastercard's security policies and practices; - Ensure the confidentiality and integrity of the information being accessed; - Report any suspected information security violation or breach, and - Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

• Lead the development and execution of the Technology Applications audit strategy, focusing on evaluating the effectiveness and efficiency of Technology Applications, Systems, and Processes. • Ensure compliance with regulatory and industry standards, and identify areas for improvement to enhance the overall Technology and Information Security controls within the Bank. • Collaborate with Internal Audit senior management to design a risk-based audit coverage strategy, set audit priorities, and deliver independent evaluations of the technology applications audit process. • Work alongside other audit seniors to provide technological support for comprehensive bank-wide integrated audits. • Recognize emerging risks by engaging with business units to understand organizational changes, and conducting risk assessments in these areas. • Establish the scope and objectives for technology application audits to ensure alignment with industry best practices. • Assess internal controls within critical technology risk domains to guarantee adherence to internal policies and relevant laws and regulations. • Provide guidance to management regarding new developments impacting the portfolio or controls and offer proactive solutions. • Carry out technology audits by examining the design and operational effectiveness of controls, ensuring compliance, and pinpointing weaknesses and vulnerabilities. • Set performance standards and evaluate whether these standards and deadlines are met. • Oversee audit work, ensuring it follows the planned methodology and is completed within the agreed timeframes. • Counsel and guide auditors to ensure that the approved audit objectives are met and adequate coverage is achieved. • Develop team skills by identifying training needs and ensure that subordinates keep abreast of professional developments. • Identify and assess technology-related risk, evaluate the adequacy and effectiveness of internal controls, security measures, and operation resilience, ensuring appropriate controls are in place to mitigate potential risks. • Prepare comprehensive audit reports detailing findings and management action, present audit results to senior management including key risk areas, control deficiencies and opportunities for improvement. • Maintain updated industry knowledge and requirements, ensure that subordinates are kept abreast of professional developments, monitors professional development programs for assigned employees. • Communicate complex technical concepts and audit findings in a clear and concise manner to non-technical stakeholders. • Support the creation of excellence and high performance organization culture by embedding learning and creativity, in order to incorporate agility to accelerate transformation. • Review and assess the adequacy and effectiveness of the bank's IT controls related to advanced digital footprint, including but not limited to, cloud, API, microservices, and emerging technologies.

Role Description The VP, Due Diligence and Onboarding reports directly to the SVP, Head of Enterprise Compliance Operations and is responsible for the operational execution, and continuous improvement of MVB Bank's customer and partner onboarding, Know Your Customer (KYC), and Due Diligence (DD) functions using compliance frameworks and risk criteria designed by Enterprise Compliance Advisory. This role owns the daily lifecycle of the due diligence process — from initial customer and fintech partner intake through ongoing risk-based review — and is accountable for the operational performance, quality, and regulatory integrity of the Onboarding & Due Diligence Team. The VP leads a multi-functional team covering KYC Due Diligence (DD), Customer Identification Program (CIP), and fintech partner onboarding. The role operates at the intersection of compliance rigor and operational efficiency, with direct accountability for staffing, workflow design, technology utilization, and exam readiness. This role serves as the primary subject matter expert on KYC/DD matters, representing the function in regulatory examinations, internal audits, and cross-functional governance forums and represents Operations at the executive level within Enterprise Compliance Committee and related governance bodies. Qualifications - 12-15+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution. - 9-10 years of direct management experience leading compliance operations teams with demonstrated accountability for team performance, quality output, and regulatory outcomes. - Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered. - Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual. - Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners. - Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R. § 1010.230), OFAC requirements, and FinCEN beneficial ownership guidance. - Experience leading or substantially contributing to regulatory examinations, internal audits, and BSA/AML program assessments, including preparation of examination materials and management of findings. - Proven ability to design and improve compliance operations at an operational level. - Experience with identity verification technologies, adverse media screening, sanctions screening tools, and risk management platforms (e.g., LogicGate, RiskCanvas, or equivalents). - Familiarity with AI and automation applications in compliance workflows, including digital worker deployments and model governance considerations. - CAMS (Certified Anti-Money Laundering Specialist) or equivalent professional certification strongly preferred. CGSS, CFCS, or CKYCA designations are also valued. - Exceptional written and verbal communication skills with the ability to present complex compliance topics clearly to regulators, senior leadership, and operational teams. Requirements - Own and drive the day-to-day operations of the Onboarding & Due Diligence function, ensuring efficient, compliant, and scalable execution across KYC, DD, and CIP workflows. - Lead and develop a high-performing team of due diligence analysts, reviewers, and managers; establish clear performance expectations, coaching frameworks, and career development pathways. - Define and enforce staffing models, workload distribution, and capacity planning across the function to ensure the team can meet volume, quality, and timeliness targets across all program types. - Establish, monitor, and continuously improve service level agreements (SLAs), quality metrics, and operational KPIs for the onboarding and due diligence lifecycle. - Partner with the Quality Control function to design and maintain robust QC sampling methodologies, quality scoring frameworks, and feedback loops that drive analyst performance and consistency. - Drive a culture of operational excellence — identifying and remediating workflow bottlenecks, eliminating rework, and leveraging automation and digital worker capabilities to improve throughput without degrading control quality. - Receive and execute compliance frameworks designed by Enterprise Compliance Advisory including customer risk rating methodology, Due Diligence criteria, partnership assessment frameworks, and ongoing monitoring requirements. - Coordinate daily with Advisory (BSA/AML Advisory, Consumer Compliance Advisory, Fraud Advisory) on complex customer cases, partnership assessments, and framework clarification questions. - Provide operational feedback to Advisory on framework effectiveness, practical implementation challenges, and continuous improvement opportunities through Enterprise Compliance Committee. - Serve as a standing voting/advisory member of Enterprise Compliance Committee representing Operations perspective, validating operational feasibility of proposed Advisory frameworks before implementation, and voicing resource constraints when frameworks exceed operational capacity. - Implement framework updates designed by Advisory including risk rating methodology changes, DD criteria revisions, or partnership monitoring requirement updates. - Serve as the operational owner for MVB's KYC, Onboarding, and DD programs, implementing compliance frameworks and risk criteria designed by Enterprise Compliance Advisory and ensuring all operational procedures, job aids, and execution standards reflect current regulatory requirements and Advisory-established risk parameters. - Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types, including standard CDD, EDD for high-risk customers, and specialized EDD for restricted customer categories (e.g., cannabis-related businesses, NBFIs, PEPs, tribal entities). - Ensure Due Diligence procedures are consistently and correctly applied for all high-risk and elevated-risk relationships, with documented rationale, appropriate escalation pathways, and timely completion. - Manage the ongoing periodic review program for fintech partners — establishing review cadences, coordinating review execution, and ensuring findings are documented and tracked to resolution. - Oversee beneficial ownership identification and verification processes in compliance with FinCEN's Beneficial Ownership Rule (31 C.F.R. § 1010.230) and Customer Due Diligence requirements. - Lead the development and maintenance of DD checklists, job aids, and narrative quality standards that enable consistent, exam-ready documentation across all analyst levels. - Lead the operational execution of MVB's fintech partner onboarding due diligence program using partnership assessment frameworks designed by Enterprise Compliance Advisory, ensuring all new fintech partners complete comprehensive operational due diligence including KYB verification, beneficial ownership identification, financial condition review, operational capability assessment, and compliance program evaluation. - Coordinate with Advisory on fintech partnership onboarding: Operations executes partnership KYB and operational TPRM due diligence while Advisory coordinates integrated strategic compliance assessment (AML + Consumer Compliance + Fraud); Operations provides due diligence findings to Advisory for strategic risk evaluation and partnership approval decision. - Execute partnership periodic review program conducting annual operational TPRM reviews of existing fintech partners per Advisory-established review framework. - Escalate partnership risk concerns identified during operational monitoring or annual reviews to Advisory for strategic assessment and potential partnership risk rating changes or exit recommendations. - Oversee the execution of fintech partner risk assessments, including business model analysis, compliance program review, fund flow documentation, and control effectiveness evaluation. - Collaborate with Enterprise Compliance Advisory Team to ensure fintech partnership relationships are documented with appropriate controls, including restrictions, program-specific DD requirements, and ongoing monitoring protocols. - Support the change request process for existing fintech partners, ensuring the risk of material program changes are assessed, documented, and approved prior to implementation. - Oversee MVB's Customer Identification Program in accordance with the USA PATRIOT Act, FinCEN CDD Rule, and FFIEC examination guidance, ensuring all identity verification requirements are met at onboarding and on an ongoing basis. - Ensure identity verification solutions, documentary and non-documentary verification methods, and recordkeeping requirements are properly implemented and consistently applied across all customer and partner onboarding channels. - Ensure compliance with CIP procedures and associated job aids, and coordinate with technology and vendor management teams to ensure identity verification tools perform as intended. - Oversee CIP escalations team handling complex customer identification and verification cases escalated from routine onboarding teams. - Manage escalation triage process determining which complex cases require Due Diligence investigation versus resolution at escalations team level. - Champion the adoption of technology and automation solutions within the Onboarding & Due Diligence function, including digital worker deployments, workflow automation tools, and AI-assisted review capabilities. - Oversee the integration of onboarding and due diligence workflows with core banking platforms, risk management systems, and screening and monitoring tools. - Ensure that technology implementations within the function are governed in accordance with MVB's AI Use Governance Framework and Model Risk Management standards. - Set the multi-year technology and automation roadmap for the function, in partnership with Technology and Advisory stakeholders. - Represent the Onboarding & Due Diligence function as the key point of contact during regulatory examinations, internal audits, and external reviews — coordinating information requests, presenting program documentation, and managing feedback and findings to closure. - Ensure the Onboarding & Due Diligence program is examination-ready at all times, with current procedures, complete and well-documented case files, defensible risk ratings, and evidence of consistent application of the risk-based approach. - Lead remediation of audit and examination findings attributable to the Onboarding & Due Diligence function, including root cause analysis, corrective action design, and evidence package development. - Report on function-wide performance, risk, and regulatory posture directly to executive leadership and, as needed, the Board or relevant Board committee. Benefits - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage

Role Description The EVP, Domicile Strategy & Management will serve as a senior member of the Artex North America leadership team and be responsible for recognizing opportunities to grow the P&L of the captive domicile business, recognizing and implementing operational enhancements and building a high-performing, scalable team to elevate service levels and deliver best in class customer service for our growing client base. This role will directly report to the Chief Underwriting Officer & Head of Captives and have oversight of the delivery model to single parent captives and cell facilities across all domiciles in the US, Bermuda and Cayman. How you'll make an impact - Strategic Leadership: - Oversee the Domicile Management P&L, driving financial performance and margin improvement. - Develop and execute the Domicile captive strategy to drive growth and operational excellence. - Contribute to the achievement of Artex North America Dominant Priorities and overall strategic direction. - Lead strategic and operational improvement initiatives, while promoting best practices across the strategy. - Identify and pursue merger and acquisition opportunities to expand the portfolio. - Client Engagement: - Serve as the executive representation on key client accounts as needed, ensuring exceptional client service and retention. - Oversee relationship management, service delivery and strategic account development for key clients. - Provide strategic direction to client service teams to address client needs and consistently exceed expectations. - Strengthen client relationships through stewardship efforts and value-added solutions. - Operational Excellence: - Develop and manage relationships with carriers, consultants and vendor partners to ensure high satisfaction and delivery to customers. - Engage in captive renewal strategies, including negotiation and retention efforts. - Team Leadership: - Build, mentor, and retain top talent within the Domicile Management team. - Foster a culture of collaboration, innovation, and accountability. - Provide coaching and guidance to support team members’ professional growth. Qualifications - Bachelor’s degree with 10+ years of relevant experience, including P&L accountability and identifying growth opportunities in underwriting or insurance portfolios. - Strong experience improving operational efficiency in a growth-focused environment, ideally within captive management. - Proven leadership in managing change, communicating effectively, and driving organizational and operating model improvements. - Excellent client service mindset with strong verbal, written, and organizational skills; able to work under deadlines and adapt to shifting priorities. - Knowledge of captive insurance markets and regulations in Bermuda, Cayman, and the U.S., including captive accounting standards; experience working with offshore teams is a plus. - Advanced computer skills in Excel, Word, and PowerPoint, with the ability to collaborate, influence stakeholders at all levels, and engage with senior leadership/C-suite. - Availability to travel 25-30% to meet business needs. - Appropriate licensing as required. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...