MVB Bank

Role Description The VP, Due Diligence and Onboarding reports directly to the SVP, Head of Enterprise Compliance Operations and is responsible for the operational execution, and continuous improvement of MVB Bank's customer and partner onboarding, Know Your Customer (KYC), and Due Diligence (DD) functions using compliance frameworks and risk criteria designed by Enterprise Compliance Advisory. This role owns the daily lifecycle of the due diligence process — from initial customer and fintech partner intake through ongoing risk-based review — and is accountable for the operational performance, quality, and regulatory integrity of the Onboarding & Due Diligence Team. The VP leads a multi-functional team covering KYC Due Diligence (DD), Customer Identification Program (CIP), and fintech partner onboarding. The role operates at the intersection of compliance rigor and operational efficiency, with direct accountability for staffing, workflow design, technology utilization, and exam readiness. This role serves as the primary subject matter expert on KYC/DD matters, representing the function in regulatory examinations, internal audits, and cross-functional governance forums and represents Operations at the executive level within Enterprise Compliance Committee and related governance bodies. Qualifications - 12-15+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution. - 9-10 years of direct management experience leading compliance operations teams with demonstrated accountability for team performance, quality output, and regulatory outcomes. - Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered. - Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual. - Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners. - Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R. § 1010.230), OFAC requirements, and FinCEN beneficial ownership guidance. - Experience leading or substantially contributing to regulatory examinations, internal audits, and BSA/AML program assessments, including preparation of examination materials and management of findings. - Proven ability to design and improve compliance operations at an operational level. - Experience with identity verification technologies, adverse media screening, sanctions screening tools, and risk management platforms (e.g., LogicGate, RiskCanvas, or equivalents). - Familiarity with AI and automation applications in compliance workflows, including digital worker deployments and model governance considerations. - CAMS (Certified Anti-Money Laundering Specialist) or equivalent professional certification strongly preferred. CGSS, CFCS, or CKYCA designations are also valued. - Exceptional written and verbal communication skills with the ability to present complex compliance topics clearly to regulators, senior leadership, and operational teams. Requirements - Own and drive the day-to-day operations of the Onboarding & Due Diligence function, ensuring efficient, compliant, and scalable execution across KYC, DD, and CIP workflows. - Lead and develop a high-performing team of due diligence analysts, reviewers, and managers; establish clear performance expectations, coaching frameworks, and career development pathways. - Define and enforce staffing models, workload distribution, and capacity planning across the function to ensure the team can meet volume, quality, and timeliness targets across all program types. - Establish, monitor, and continuously improve service level agreements (SLAs), quality metrics, and operational KPIs for the onboarding and due diligence lifecycle. - Partner with the Quality Control function to design and maintain robust QC sampling methodologies, quality scoring frameworks, and feedback loops that drive analyst performance and consistency. - Drive a culture of operational excellence — identifying and remediating workflow bottlenecks, eliminating rework, and leveraging automation and digital worker capabilities to improve throughput without degrading control quality. - Receive and execute compliance frameworks designed by Enterprise Compliance Advisory including customer risk rating methodology, Due Diligence criteria, partnership assessment frameworks, and ongoing monitoring requirements. - Coordinate daily with Advisory (BSA/AML Advisory, Consumer Compliance Advisory, Fraud Advisory) on complex customer cases, partnership assessments, and framework clarification questions. - Provide operational feedback to Advisory on framework effectiveness, practical implementation challenges, and continuous improvement opportunities through Enterprise Compliance Committee. - Serve as a standing voting/advisory member of Enterprise Compliance Committee representing Operations perspective, validating operational feasibility of proposed Advisory frameworks before implementation, and voicing resource constraints when frameworks exceed operational capacity. - Implement framework updates designed by Advisory including risk rating methodology changes, DD criteria revisions, or partnership monitoring requirement updates. - Serve as the operational owner for MVB's KYC, Onboarding, and DD programs, implementing compliance frameworks and risk criteria designed by Enterprise Compliance Advisory and ensuring all operational procedures, job aids, and execution standards reflect current regulatory requirements and Advisory-established risk parameters. - Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types, including standard CDD, EDD for high-risk customers, and specialized EDD for restricted customer categories (e.g., cannabis-related businesses, NBFIs, PEPs, tribal entities). - Ensure Due Diligence procedures are consistently and correctly applied for all high-risk and elevated-risk relationships, with documented rationale, appropriate escalation pathways, and timely completion. - Manage the ongoing periodic review program for fintech partners — establishing review cadences, coordinating review execution, and ensuring findings are documented and tracked to resolution. - Oversee beneficial ownership identification and verification processes in compliance with FinCEN's Beneficial Ownership Rule (31 C.F.R. § 1010.230) and Customer Due Diligence requirements. - Lead the development and maintenance of DD checklists, job aids, and narrative quality standards that enable consistent, exam-ready documentation across all analyst levels. - Lead the operational execution of MVB's fintech partner onboarding due diligence program using partnership assessment frameworks designed by Enterprise Compliance Advisory, ensuring all new fintech partners complete comprehensive operational due diligence including KYB verification, beneficial ownership identification, financial condition review, operational capability assessment, and compliance program evaluation. - Coordinate with Advisory on fintech partnership onboarding: Operations executes partnership KYB and operational TPRM due diligence while Advisory coordinates integrated strategic compliance assessment (AML + Consumer Compliance + Fraud); Operations provides due diligence findings to Advisory for strategic risk evaluation and partnership approval decision. - Execute partnership periodic review program conducting annual operational TPRM reviews of existing fintech partners per Advisory-established review framework. - Escalate partnership risk concerns identified during operational monitoring or annual reviews to Advisory for strategic assessment and potential partnership risk rating changes or exit recommendations. - Oversee the execution of fintech partner risk assessments, including business model analysis, compliance program review, fund flow documentation, and control effectiveness evaluation. - Collaborate with Enterprise Compliance Advisory Team to ensure fintech partnership relationships are documented with appropriate controls, including restrictions, program-specific DD requirements, and ongoing monitoring protocols. - Support the change request process for existing fintech partners, ensuring the risk of material program changes are assessed, documented, and approved prior to implementation. - Oversee MVB's Customer Identification Program in accordance with the USA PATRIOT Act, FinCEN CDD Rule, and FFIEC examination guidance, ensuring all identity verification requirements are met at onboarding and on an ongoing basis. - Ensure identity verification solutions, documentary and non-documentary verification methods, and recordkeeping requirements are properly implemented and consistently applied across all customer and partner onboarding channels. - Ensure compliance with CIP procedures and associated job aids, and coordinate with technology and vendor management teams to ensure identity verification tools perform as intended. - Oversee CIP escalations team handling complex customer identification and verification cases escalated from routine onboarding teams. - Manage escalation triage process determining which complex cases require Due Diligence investigation versus resolution at escalations team level. - Champion the adoption of technology and automation solutions within the Onboarding & Due Diligence function, including digital worker deployments, workflow automation tools, and AI-assisted review capabilities. - Oversee the integration of onboarding and due diligence workflows with core banking platforms, risk management systems, and screening and monitoring tools. - Ensure that technology implementations within the function are governed in accordance with MVB's AI Use Governance Framework and Model Risk Management standards. - Set the multi-year technology and automation roadmap for the function, in partnership with Technology and Advisory stakeholders. - Represent the Onboarding & Due Diligence function as the key point of contact during regulatory examinations, internal audits, and external reviews — coordinating information requests, presenting program documentation, and managing feedback and findings to closure. - Ensure the Onboarding & Due Diligence program is examination-ready at all times, with current procedures, complete and well-documented case files, defensible risk ratings, and evidence of consistent application of the risk-based approach. - Lead remediation of audit and examination findings attributable to the Onboarding & Due Diligence function, including root cause analysis, corrective action design, and evidence package development. - Report on function-wide performance, risk, and regulatory posture directly to executive leadership and, as needed, the Board or relevant Board committee. Benefits - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE Grow, expand, and retain title company and escrow relationships and deposits for the bank. Be an advocate for and serve our clients. Increase the non-interest income base of account holders. Serve as a primary point of contact for client coordination, communication, and ongoing relationship management within the Title & Escrow vertical. This role is primarily sales-focused with operational involvement as needed to ensure seamless client experience and compliant account management. WHAT YOU’LL DO Sales & Business Development - Identify and pursue new business opportunities to expand and strengthen the bank's Title & Escrow deposit relationships. - Originate and develop new deposit accounts in accordance with established bank guidelines and compliance standards. - Lead formulation and implementation of long- and short-term strategic plans and objectives to increase market share and maximize growth opportunities throughout the marketplace. - Identify opportunities, details, and implementation strategies for geographic expansion into states not currently served by MVB. - Monitor market trends and competitive offerings within the Title & Escrow ecosystem to help shape strategic growth initiatives. - Keep abreast of trends and relevant industry landscapes to identify potential opportunities or challenges before they become mainstream. - Manage a pipeline and territory plan; report regularly on activity and meet or exceed goals to retain, maintain, and expand deposit relationships. - Prepare sales presentations and continuously build strong business and financial acumen, executing the highest standard of client and bank expectations. - Maintain a comprehensive understanding of all applicable laws, regulations, and state-specific requirements governing the banking of Title & Escrow accounts to ensure compliant onboarding and ongoing account management. - Strong working knowledge of audit, regulatory, and risk management expectations specific to fiduciary accounts and high-risk deposit categories. - Actively represent MVB by attending key industry events, conferences, and connection meetings to build visibility, deepen centers of influence, and identify new business opportunities within the Title & Escrow marketplace. Client Relationship Management - Provide account management, client servicing, and implementation coordination for complex accounts, including clients with specialized products and servicing needs within the Title Settlement industry. - Exercise judgment and discretion with respect to client relations and problem resolution; understand end-to-end processes and identify opportunities to initiate client collaboration in the development of new products and services. - Excellent communication, presentation, and client-education skills, with the ability to educate prospective and existing clients clearly and professionally on all products and services offered within the Title & Escrow division, ensuring a thorough understanding of features, benefits, and available digital services and integrations. - Respond to internal and external inquiries related to escrow deposit accounts in a timely and professional manner. - Must be a team player, take ownership, and drive results to grow the business while sustaining intensity and optimism with a focus on the client. Collaboration & Internal Partnership - Collaborate with internal teams — including Digital Operations, Compliance, Deposit Operations, and Relationship Management — to support seamless account implementation and long-term client satisfaction. - Partner with other MVB businesses (including CoRe Banking and Regional Sales) to ensure ongoing communication, cross-selling, and support of overall client and franchise objectives. - Partner with Relationship Managers and Title & Escrow Operations to ensure smooth client onboarding and ongoing servicing. - Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and business contacts. Operations Support - Assist with account onboarding, due diligence, documentation review, account setup, and system maintenance for escrow and fiduciary accounts. - Support wire transfers, ACH transactions, Positive Pay, and other payment services related to escrow activity. - Assist with regulatory and compliance requirements, including documentation tracking, audits, and internal reviews. - Support fraud prevention efforts by following established controls and reporting unusual activity. - Identify products to effectively integrate servicing with implementation and operational requirements across departments and bank divisions; provide technical assistance to resolve complex, unique client requests. - Work within a framework of standard practices, established procedures, and company policies to resolve servicing and operational issues. EDUCATION & WORK EXPERIENCE - Bachelor’s Degree or equivalent experience required. - 7+ years of title settlement and/or escrow closing experience with the ability to handle client issues in a highly satisfactory manner. - Proven track record of business development, sales production, client retention, and territory management. - Excellent communication skills, both written and verbal, with the ability to work with sales and operations partners to ensure an integrated client management approach. - Strong problem-solving and client service skills; ability to work with small to large corporate businesses. - Strong knowledge of commercial banking products, including treasury and cash management. - Ability to manage multiple and complex tasks simultaneously within all time constraints. - Ability to work independently and collaboratively. - High motivation and self-starter mentality with a desire and drive to be best in class. - Intermediate Microsoft Office skills. - Excellent B2B skills with strong attention to detail. - Willingness to give and receive coaching. BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE The Senior Manager, Enterprise Applications (EA) is a senior operational and subject matter expert leader responsible for driving the reliability, governance, and effectiveness of MVB’s enterprise application ecosystem. This role serves as the primary operational owner of the core banking platform relationship — leading day-to-day coordination with Jack Henry, managing outages and escalations, and ensuring MVB can fully leverage its core product investments — while also carrying technical responsibility for other critical enterprise platforms and vendor integrations across the organization. This role is accountable for managing the team’s intake and work assignment processes, maintaining application governance standards, developing and enforcing procedures, supporting audit and risk activities, and managing SharePoint based knowledge resources. The Senior Manager brings operational discipline and thought leadership that enables the EA team to operate with consistency, clarity, and defined service expectations. This position requires a client-facing leader who thrives in ambiguity, communicates with confidence across all levels of the organization, and brings deep technical credibility in financial technology platforms. The ideal candidate is a self-starter who can navigate complex vendor relationships, drive cross-functional accountability, and contribute to the team’s long-term operating model. WHAT YOU’LL DO - Serve as the primary operational subject matter expert for Jack Henry and MVB’s core banking platform — manage the day-to-day RM relationship, oversee invoice accuracy and reconciliation, support product advisory and capability exploration, and coordinate custom development requests and case escalations with Jack Henry. - Own and manage the EA team’s intake process — receive, triage, prioritize, and assign incoming work requests; maintain visibility into team capacity and active workload; and ensure requests are properly scoped before assignment. - Lead outage coordination and response for EA- managed applications — serve as the internal point of contact during application outages, manage stakeholder communication, facilitate resolution with vendors, and conduct post-incident reviews to prevent recurrence. - Lead application governance and risk activities — maintain the enterprise Technology Inventory Listing (TIL), support tiering and ownership decisions, ensure audit readiness for SOX-impacted and critical applications, and escalate risk items to appropriate stakeholders in a timely manner. - Develop, maintain, and enforce procedures, runbooks, and standard operating documentation for EA-managed applications and processes; ensure the team operates with consistent, documented standards that support audit, onboarding, and business continuity. - Manage and maintain the EA team SharePoint sites and knowledge repositories — ensure resources are current, well-organized, and accessible to team members and partner organizations; drive adoption of shared documentation practices across the team. - Partner with the PMO, Business Analysts, and Lines of Business to support project delivery — ensuring work efforts are properly scoped, risks are identified and escalated, and business requirements are clearly defined before execution begins. - Co-own the SFTP and secure file transfer function — support setup, troubleshooting, and ongoing management of file transfer operations for fintech clients and internal business units; contribute to the development of intake and SLA standards for this service. - Lead the change management and release coordination process for EA-managed applications — ensure system changes, upgrades, and releases are properly documented, communicated, and adopted across affected business units. - Manage escalations for EA-supported vendor systems — serve as a senior escalation point for Jack Henry and other critical application issues, coordinating resolution across internal teams and external vendors while keeping stakeholders informed. - Serve as a senior relationship manager for key vendor and third-party partnerships — maintain productive, proactive working relationships with Jack Henry and other strategic technology partners, and represent MVB’s interests in product discussions, negotiations, and issue resolution. - Advise and enable business units on system changes, upgrades, and new workflows — ensure impacted teams are prepared and supported through application changes, and coordinate training and communication efforts in partnership with business owners. - Contribute to the team’s long-term operating model — provide operational thought leadership on intake design, service level standards, application tiering, and team structure; actively participate in the development of EA’s strategic roadmap and support staffing and capacity planning efforts. - Manage performance, coaching, and development of team members to foster a high-performing, collaborative work environment. EDUCATION & WORK EXPERIENCE - Degree in a technology field, business, or equivalent work or education related experience - ECBA; CCBA, CBAP or certification preferred - 7+ years of experience in information technology, application management, core banking operations, or a related field; prior experience in a financial institution or fintech environment strongly preferred - Proficiency in Requirements Management, Application Governance, Change Management, Vendor Relationship Management, Cross-Functional Leadership, Written/Verbal Communication, Risk Identification and Escalation, Process Improvement, Quality Assurance, and Operational Documentation - Proficiency in core banking and financial technology platforms required; Jack Henry experience strongly preferred. Familiarity with related platforms (e.g. Q2, Helix, Fiserv, UKG Pro, MOVEit, SFTP, Abrigo, Prologue, ERP Software preferred but not required - Understanding of Information Security, Application Governance, Audit Readiness, Databases and Networks, API Integrations, Process Improvement, and Change Management; demonstrated experience supporting SOX-impacted applications or audit-related functions a plus BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE As a Digital Client Specialist, your primary responsibility is to make clients feel welcome and to establish relationships by providing extraordinary client experience with every interaction. This role handles inbound service, outbound client engagement, ITM transactions, and digital channel support. The Digital Client Specialist takes a proactive approach to client relationships—managing an assigned portfolio, conducting outbound calls for retention and cross-selling, and generating referrals to other lines of business. Team members are expected to embrace change, demonstrate a disciplined approach to sales and relationship building, and continuously develop their skills. WHAT YOU’LL DO Client Service & Digital Support - Handle inbound calls, resolving client inquiries with a focus on first call resolution. - Process ITM transactions accurately, using interactions to identify client needs. - Identify opportunities during client interactions to deepen relationships and grow the client's connection to MVB. - Process client service requests and account maintenance accurately and efficiently. - Support online banking inquiries including password resets, unlocks, and general troubleshooting. - Support clients through digital channels. - Escalate complex situations as needed. Account Onboarding & Fulfillment - Open new consumer accounts and services. - Guide new clients through onboarding, ensuring successful adoption of digital tools and services. - Complete fulfillment tasks including document processing and account maintenance. Portfolio Management & Outbound Engagement - Manage assigned client portfolio with proactive outreach and follow-up. - Conduct outbound calls for retention, cross-selling, and relationship building. - Support retention efforts through proactive outreach. - Identify client needs and recommend appropriate solutions. - Generate referrals to mortgage, business banking, treasury management, and other lines of business. - Document all client interactions and follow-ups in CRM. Compliance & Quality - Adhere to all Bank policies, procedures, and regulatory requirements, including BSA/AML. - Maintain confidentiality of client information. - Participate in training and coaching to continuously develop skills. Embrace change and continuous improvement as the CEC evolves EDUCATION & WORK EXPERIENCE - High school diploma or equivalent required; Associate degree preferred. - 1+ years of experience in a financial institution, call center, or client service environment preferred. - Basic knowledge of banking products and services preferred; training provided. - Strong verbal communication and active listening skills. - Ability to identify client needs and recommend solutions. - Demonstrates a disciplined approach to sales and relationship building. - Comfortable with technology and ability to learn new systems quickly. - Proficiency in MS Office Suite and contact center systems. - Attention to detail and reliability. - Ability to work independently in a remote environment. BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, Georgia, or South Dakota. ABOUT THE ROLE The Title & Escrow Portfolio Associate manages and supports the Title & Escrow client portfolio through account administration, platform management, and operational coordination. This role serves as the primary operational liaison for title settlement companies, overseeing onboarding, system access provisioning, treasury product implementation, and ongoing account maintenance while ensuring compliance with regulatory requirements and internal policies. WHAT YOU’LL DO Client Onboarding & Account Management - Conduct end-to-end onboarding of new Title business clients, including opening operating, escrow, and money market accounts while verifying ownership structures and documentation in compliance with internal policies and regulatory mandates. - Support the opening of Premier Money Market, MMDA, and 1031 Exchange accounts by validating client documentation, creating new account checklists, and collaborating with the Specialty Deposit team to ensure seamless onboarding. - Process Certificate of Deposit (CD) requests by reviewing terms, verifying client authorization, and coordinating timely execution in compliance with bank policies. Digital Banking & Platform Administration - Create, configure, and maintain online banking user profiles across Q2 Console, RDC SmartPay, Centrix Positive Pay, and Q2 Central, managing multi-entity access and permissions in accordance with internal controls and compliance standards. - Manage client credentials, technical access issues, and platform support including RDC installations, Symantec VIP token setup, and SSO enablement to ensure secure, uninterrupted client service. Treasury Management Product Support - Administer Centrix Positive Pay, Remote Deposit Capture (RDC), ACH fraud prevention controls, and wire services access, ensuring accurate configuration, compliance documentation, and ongoing maintenance across client accounts. - Coordinate annual RDC Security Assessments and maintain Positive Pay exhibits in partnership with Treasury Operations and Title clients. Transaction Processing & Support - Process domestic and international wire transfers, wire returns, and recalls, including authorization validation, sanctions screening, and full documentation within Silverlake Core Banking. - Handle stop payments, account funds transfers, and cashier's check verifications while maintaining compliance, accuracy, and proper audit trails. Compliance & Risk Management - Perform Customer Due Diligence (CDD) for new and existing clients in alignment with BSA/AML regulations, utilizing Silverlake CDDQ in Synapsys for client risk assessments. - Monitor and resolve account overdrafts, non-post exceptions, and authorized signer updates in accordance with bank policies and regulatory requirements. Reporting & Operational Support - Compile and maintain Title client Monthly Average Balance Reports and conduct historical account research to support client inquiries, audits, and compliance requirements. - Support system upgrades, Q2 platform testing, check supply fulfillment, and debit card servicing in coordination with cross-functional teams. EDUCATION & WORK EXPERIENCE - Bachelor's degree preferred; Associate's degree or equivalent banking experience required. - 2-4 years of banking operations experience, with a focus on treasury management, digital banking platforms, and deposit account administration required. - Demonstrated experience managing complex, multi-entity client relationships within the Title Settlement industry or a similar specialized banking vertical. - Strong technical proficiency with core banking systems (Silverlake), digital banking platforms (Q2), and treasury management tools including Positive Pay, RDC, and wire platforms. - Solid understanding of BSA/AML, CDD requirements, and banking regulatory compliance standards. - Excellent written and verbal communication skills with the ability to engage clients, sales partners, and cross-functional teams effectively. - Detail-oriented with strong organizational and problem-solving skills; ability to manage multiple concurrent priorities within established deadlines. - Intermediate to advanced Microsoft Office skills with the ability to quickly learn proprietary banking systems. BENEFITS AT MVB MVB Financial Corp., (“MVB”) offers an excellent selection of benefits for regular, part-time and full-time Team Members, including: - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage #LI-Remote We encourage you to submit an application even if you haven’t performed every job duty listed above, as your skills may be transferrable. MVB is looking for ambitious individuals with related knowledge, understanding and abilities who are willing to learn and grow. What we care about most is allowing you to develop and, in return, you help us become a stronger, more diverse and well-rounded organization.

ABOUT US Here at MVB, our company culture defines the environment in which Team Members thrive. Our culture impacts a wide range of elements, including our purpose, values, expectations and goals that support growth and engagement – it is the secret sauce of our organization! Our values live at the core of all that we do – Trust, Commitment, Teamwork, Adaptive, Respect, Love and Caring are our foundation for success. We are committed to fostering an environment focused on diversity, equity and inclusion, and we welcome Team Members from all walks of life. Join Team MVB today! MVB Financial Corp. (“MVB Financial” or “MVB”), the innovative financial holding company of MVB Bank, Inc., is publicly traded on The Nasdaq Capital Market® under the ticker “MVBF.” Through its subsidiary, MVB Bank, Inc., (“MVB Bank”) and the bank’s subsidiaries, MVB provides services to individuals and corporate clients in the Mid-Atlantic region, as well as to Fintech, Payment and Gaming clients throughout the United States. For more information about MVB, please visit www.mvbbanking.com. This role can be based remotely. Candidates must reside in one of the following states: West Virginia, Virginia, Texas, Florida, Ohio, Pennsylvania, Maryland, Washington D.C., New York, New Jersey, Arizona, North Carolina, South Dakota, Georgia. Primary Purpose: If you’re ready to build real-world experience while applying what you’ve learned so far related to the various functional areas of Human Resources, this is the opportunity for you! Exposures: Accepts and leads designated HR projects to research, propose ideas and solutions, and present final recommendations during the internship. Provides support across various areas of HR (i.e., Talent Acquisition, Compensation, HR Business Partners, etc) for day-to-day needs and activities.  Examples include: recruitment coordination, job description review and updating, etc. Engages with internal departments to carry out day to day HR related responsibilities. Takes a lead role in the coordination of summer internship program activities and serves as a point person for summer interns. Provides suggestions and develops solutions for improving internal processes. Learns and becomes proficient on internal software systems. Gains exposure and has the opportunity to understand the overall concept of the company, including the business model, customer, goals, etc. Education/Experience/Skills Requirements: Benefits of the Internship: Develop experience working on projects related to HR. Gain exposure to a fast-paced, adaptable, team-oriented environment. Work side-by-side with team members and leaders in your field of interest to gain experience. Participation in company meetings. This is a paid internship. #LI-Remote Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.