Role Description The VP, Due Diligence and Onboarding reports directly to the SVP, Head of Enterprise Compliance Operations and is responsible for the operational execution, and continuous improvement of MVB Bank's customer and partner onboarding, Know Your Customer (KYC), and Due Diligence (DD) functions using compliance frameworks and risk criteria designed by Enterprise Compliance Advisory. This role owns the daily lifecycle of the due diligence process — from initial customer and fintech partner intake through ongoing risk-based review — and is accountable for the operational performance, quality, and regulatory integrity of the Onboarding & Due Diligence Team. The VP leads a multi-functional team covering KYC Due Diligence (DD), Customer Identification Program (CIP), and fintech partner onboarding. The role operates at the intersection of compliance rigor and operational efficiency, with direct accountability for staffing, workflow design, technology utilization, and exam readiness. This role serves as the primary subject matter expert on KYC/DD matters, representing the function in regulatory examinations, internal audits, and cross-functional governance forums and represents Operations at the executive level within Enterprise Compliance Committee and related governance bodies. Qualifications - 12-15+ years of progressive experience in BSA/AML compliance, with substantial tenure in KYC, DD, and customer or fintech partner onboarding functions at a federally regulated financial institution. - 9-10 years of direct management experience leading compliance operations teams with demonstrated accountability for team performance, quality output, and regulatory outcomes. - Bachelor's degree required; advanced degree in Finance, Business Administration, Law, or a related field preferred. Equivalent experience considered. - Deep subject matter expertise in KYC/DD requirements, CIP obligations, beneficial ownership rules, and the risk-based approach to customer due diligence as reflected in the FFIEC BSA/AML Examination Manual. - Demonstrated experience operating in a fintech partnership environment, with working knowledge of fintech business models, payment systems, and the compliance obligations associated with banking fintech partners. - Strong working knowledge of applicable laws, rules, and regulations including the Bank Secrecy Act, USA PATRIOT Act, FinCEN CDD Rule (31 C.F.R. § 1010.230), OFAC requirements, and FinCEN beneficial ownership guidance. - Experience leading or substantially contributing to regulatory examinations, internal audits, and BSA/AML program assessments, including preparation of examination materials and management of findings. - Proven ability to design and improve compliance operations at an operational level. - Experience with identity verification technologies, adverse media screening, sanctions screening tools, and risk management platforms (e.g., LogicGate, RiskCanvas, or equivalents). - Familiarity with AI and automation applications in compliance workflows, including digital worker deployments and model governance considerations. - CAMS (Certified Anti-Money Laundering Specialist) or equivalent professional certification strongly preferred. CGSS, CFCS, or CKYCA designations are also valued. - Exceptional written and verbal communication skills with the ability to present complex compliance topics clearly to regulators, senior leadership, and operational teams. Requirements - Own and drive the day-to-day operations of the Onboarding & Due Diligence function, ensuring efficient, compliant, and scalable execution across KYC, DD, and CIP workflows. - Lead and develop a high-performing team of due diligence analysts, reviewers, and managers; establish clear performance expectations, coaching frameworks, and career development pathways. - Define and enforce staffing models, workload distribution, and capacity planning across the function to ensure the team can meet volume, quality, and timeliness targets across all program types. - Establish, monitor, and continuously improve service level agreements (SLAs), quality metrics, and operational KPIs for the onboarding and due diligence lifecycle. - Partner with the Quality Control function to design and maintain robust QC sampling methodologies, quality scoring frameworks, and feedback loops that drive analyst performance and consistency. - Drive a culture of operational excellence — identifying and remediating workflow bottlenecks, eliminating rework, and leveraging automation and digital worker capabilities to improve throughput without degrading control quality. - Receive and execute compliance frameworks designed by Enterprise Compliance Advisory including customer risk rating methodology, Due Diligence criteria, partnership assessment frameworks, and ongoing monitoring requirements. - Coordinate daily with Advisory (BSA/AML Advisory, Consumer Compliance Advisory, Fraud Advisory) on complex customer cases, partnership assessments, and framework clarification questions. - Provide operational feedback to Advisory on framework effectiveness, practical implementation challenges, and continuous improvement opportunities through Enterprise Compliance Committee. - Serve as a standing voting/advisory member of Enterprise Compliance Committee representing Operations perspective, validating operational feasibility of proposed Advisory frameworks before implementation, and voicing resource constraints when frameworks exceed operational capacity. - Implement framework updates designed by Advisory including risk rating methodology changes, DD criteria revisions, or partnership monitoring requirement updates. - Serve as the operational owner for MVB's KYC, Onboarding, and DD programs, implementing compliance frameworks and risk criteria designed by Enterprise Compliance Advisory and ensuring all operational procedures, job aids, and execution standards reflect current regulatory requirements and Advisory-established risk parameters. - Oversee the execution of risk-based due diligence frameworks for all customer and partner relationship types, including standard CDD, EDD for high-risk customers, and specialized EDD for restricted customer categories (e.g., cannabis-related businesses, NBFIs, PEPs, tribal entities). - Ensure Due Diligence procedures are consistently and correctly applied for all high-risk and elevated-risk relationships, with documented rationale, appropriate escalation pathways, and timely completion. - Manage the ongoing periodic review program for fintech partners — establishing review cadences, coordinating review execution, and ensuring findings are documented and tracked to resolution. - Oversee beneficial ownership identification and verification processes in compliance with FinCEN's Beneficial Ownership Rule (31 C.F.R. § 1010.230) and Customer Due Diligence requirements. - Lead the development and maintenance of DD checklists, job aids, and narrative quality standards that enable consistent, exam-ready documentation across all analyst levels. - Lead the operational execution of MVB's fintech partner onboarding due diligence program using partnership assessment frameworks designed by Enterprise Compliance Advisory, ensuring all new fintech partners complete comprehensive operational due diligence including KYB verification, beneficial ownership identification, financial condition review, operational capability assessment, and compliance program evaluation. - Coordinate with Advisory on fintech partnership onboarding: Operations executes partnership KYB and operational TPRM due diligence while Advisory coordinates integrated strategic compliance assessment (AML + Consumer Compliance + Fraud); Operations provides due diligence findings to Advisory for strategic risk evaluation and partnership approval decision. - Execute partnership periodic review program conducting annual operational TPRM reviews of existing fintech partners per Advisory-established review framework. - Escalate partnership risk concerns identified during operational monitoring or annual reviews to Advisory for strategic assessment and potential partnership risk rating changes or exit recommendations. - Oversee the execution of fintech partner risk assessments, including business model analysis, compliance program review, fund flow documentation, and control effectiveness evaluation. - Collaborate with Enterprise Compliance Advisory Team to ensure fintech partnership relationships are documented with appropriate controls, including restrictions, program-specific DD requirements, and ongoing monitoring protocols. - Support the change request process for existing fintech partners, ensuring the risk of material program changes are assessed, documented, and approved prior to implementation. - Oversee MVB's Customer Identification Program in accordance with the USA PATRIOT Act, FinCEN CDD Rule, and FFIEC examination guidance, ensuring all identity verification requirements are met at onboarding and on an ongoing basis. - Ensure identity verification solutions, documentary and non-documentary verification methods, and recordkeeping requirements are properly implemented and consistently applied across all customer and partner onboarding channels. - Ensure compliance with CIP procedures and associated job aids, and coordinate with technology and vendor management teams to ensure identity verification tools perform as intended. - Oversee CIP escalations team handling complex customer identification and verification cases escalated from routine onboarding teams. - Manage escalation triage process determining which complex cases require Due Diligence investigation versus resolution at escalations team level. - Champion the adoption of technology and automation solutions within the Onboarding & Due Diligence function, including digital worker deployments, workflow automation tools, and AI-assisted review capabilities. - Oversee the integration of onboarding and due diligence workflows with core banking platforms, risk management systems, and screening and monitoring tools. - Ensure that technology implementations within the function are governed in accordance with MVB's AI Use Governance Framework and Model Risk Management standards. - Set the multi-year technology and automation roadmap for the function, in partnership with Technology and Advisory stakeholders. - Represent the Onboarding & Due Diligence function as the key point of contact during regulatory examinations, internal audits, and external reviews — coordinating information requests, presenting program documentation, and managing feedback and findings to closure. - Ensure the Onboarding & Due Diligence program is examination-ready at all times, with current procedures, complete and well-documented case files, defensible risk ratings, and evidence of consistent application of the risk-based approach. - Lead remediation of audit and examination findings attributable to the Onboarding & Due Diligence function, including root cause analysis, corrective action design, and evidence package development. - Report on function-wide performance, risk, and regulatory posture directly to executive leadership and, as needed, the Board or relevant Board committee. Benefits - Medical, Dental and Vision Insurance - Health Savings Account (HSA), Health Reimbursement Account (HRA) & Flexible Spending Accounts (FSA) - Short- and Long-Term Disability Plan - Group Life Insurance - 401K Salary Deferral Plan - Wellness Program - Education & Tuition Expense Reimbursement - PTO and Unique Vacation Purchase Program - Nationwide Pet Insurance Coverage