• Serve as the senior strategic lead across patient/DTC brands, shaping brand direction, engagement strategy, and long-term growth plans • Build and maintain trusted advisor relationships with senior client stakeholders, including brand leads, commercial teams, and medical/legal/regulatory partners • Lead the development of integrated, omnichannel DTC campaigns (digital, social, CRM, web, point-of-care, and emerging channels) grounded in patient insights • Translate complex clinical and regulatory information into clear, compelling patient-facing strategies and messaging frameworks • Oversee end-to-end account management, including scope development, financial stewardship, forecasting, and organic growth • Partner closely with strategy, creative, media, and data teams to ensure cohesive execution and measurable impact across all touchpoints • Identify opportunities to innovate within patient engagement, including personalization, digital health integrations, and behavior change approaches • Mentor and elevate junior team members, fostering strategic thinking, client leadership, and pharma expertise • Contribute to new business efforts, including pitch leadership, narrative development, and solution design

• Gain significant knowledge of Mueller Infrastructure Water products by shadowing current sales and training personnel, performing training demonstrations to current customers, and attending training seminars. • Travel with Mueller Training Van and field Sales to gain knowledge of Water Division products, related industries, and responsibilities associated with sales of Mueller products. • Present product demonstrations to end-users and distributors. • Conduct/Assist in-house training sessions. • Set up and take down of product displays. • Prepare for the role of outside Territory Manager (assuming successful completion of training).

- Develop capacity solutions to effectively support the customers. - Manage load boards to match freight with carrier capacity. - Manage a portfolio of carriers and develop strategic relationships with carrier partners in all geographies. - Prepare quotes and effectively negotiate rate for logistics. - Accurately enter, process and follow up on orders and requests via phone, email and EDI, in a professional manner. - Conduct calls with carriers to determine carrier availability and negotiate transportation rates. - Provide consistent and exceptional service levels to contracted carriers and internal customers. - Maintain and grow relationships with carrier accounts including conducting account reviews and identifying opportunities for additional collaboration

• Own the full sales cycle — from prospecting and outreach to closing multi-stakeholder enterprise deals. • Develop and execute territory and account strategies that drive consistent pipeline growth and exceed quarterly and annual revenue goals. • Lead with curiosity and expertise by becoming a trusted advisor and subject matter expert on Monotype’s products and services. • Engage decision-makers at your accounts across key functions—including Brand, Marketing, Creative, IT, Procurement, UX, Legal, and Finance—to deliver compelling, value-based solutions. • Drive outbound prospecting efforts while nurturing long-term client relationships through thoughtful, consultative selling. • Craft and present persuasive proposals, negotiate complex contracts, and guide clients through the decision-making process. • Collaborate cross-functionally with marketing, pre-sales, product, and customer success teams to ensure seamless client experiences and strategic alignment. • Leverage CRM tools effectively to manage pipeline, track activities, and forecast with accuracy. • Represent Monotype at industry events, trade shows, and customer engagements to strengthen brand presence and generate opportunities.