Field Service Specialist

GeneralGeneralFull TimeRemoteSeniorTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

5 days ago

Salary

$60K - $75K / year

Seniority

Senior

Associate Degree3 yrs expEnglish

Job Description

Field Service Specialist

Vantive

• Manage an assigned territory and travel to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment • Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions • Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently • Maintain accurate documentation of service activities, maintenance records, and inventory transactions • Provide training and guidance to customer personnel on equipment operation and maintenance procedures • Communicate effectively with customers regarding service status, arrival times, and issue resolution • Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues • Mentor and support other service technicians; contribute to departmental meetings and training events

Job Requirements

  • Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
  • Demonstrated ability to work independently to effectively manage assigned territory
  • Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers
  • Excellent verbal and written communication skills required
  • Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
  • Able to work in healthcare environments while adhering to PPE protocols
  • Ability to travel 50-75%, including overnight stays
  • Valid driver’s license required
  • Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate
  • Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience or Biomedical Engineering Technology (BMET) certification with 3+ years of experience or completion of a U.S. military electrical or electrical biomedical equipment technology program

Benefits

  • medical, dental and vision coverage that start on day one
  • insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
  • Aon Pooled Employer Plan (“Aon PEP”)
  • 401(k) retirement savings plan
  • Flexible Spending Accounts
  • educational assistance programs
  • paid holidays
  • paid time off ranging from 20 to 35 days based on length of service
  • family and medical leaves of absence
  • paid parental leave
  • commuting benefits
  • Employee Discount Program
  • Employee Assistance Program (EAP)
  • childcare benefits

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