Field Service Specialist
Location
United States
Posted
5 days ago
Salary
$60K - $75K / year
Seniority
Senior
Job Description
Field Service Specialist
Vantive
• Manage an assigned territory and travel to perform installation, repair, preventative maintenance, training, and other services on a variety of electro-mechanical medical devices • Perform installation, calibration, preventive maintenance, and repairs on a wide range of electro-mechanical medical equipment • Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions • Manage service territory by scheduling service calls, preventive maintenance, and travel efficiently • Maintain accurate documentation of service activities, maintenance records, and inventory transactions • Provide training and guidance to customer personnel on equipment operation and maintenance procedures • Communicate effectively with customers regarding service status, arrival times, and issue resolution • Represent the company professionally through positive attitude, appearance, and engagement with customers and colleagues • Mentor and support other service technicians; contribute to departmental meetings and training events
Job Requirements
- Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
- Demonstrated ability to work independently to effectively manage assigned territory
- Strong interpersonal skills with the ability to maintain a high level professional and courteous conduct with peers, internal and external customers
- Excellent verbal and written communication skills required
- Proficiency in Microsoft Office tools (Outlook, Word, Excel, Visio, Project, PowerPoint)
- Able to work in healthcare environments while adhering to PPE protocols
- Ability to travel 50-75%, including overnight stays
- Valid driver’s license required
- Demonstrates alignment with Vantive’s cultural values: Care, Own it, Trust, and Innovate
- Associate’s degree or higher in Biomedical Engineering, Electrical/Electronic Engineering, Computer Science, or a related technical field OR associate’s degree or higher in non-related field with 3+ years of electro-mechanical troubleshooting experience or Biomedical Engineering Technology (BMET) certification with 3+ years of experience or completion of a U.S. military electrical or electrical biomedical equipment technology program
Benefits
- medical, dental and vision coverage that start on day one
- insurance coverage for basic life, accident, short-term and long-term disability, and business travel accident insurance
- Aon Pooled Employer Plan (“Aon PEP”)
- 401(k) retirement savings plan
- Flexible Spending Accounts
- educational assistance programs
- paid holidays
- paid time off ranging from 20 to 35 days based on length of service
- family and medical leaves of absence
- paid parental leave
- commuting benefits
- Employee Discount Program
- Employee Assistance Program (EAP)
- childcare benefits
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