Teaching Strategies, LLC

• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience • Manage implementation and onboarding of all new and renewing partners • Understand and anticipate customer's needs • Identify decision makers, stakeholders, and users for the customer • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Conduct onboarding webinars for multiple customers with expert presentation skills. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

• Supports and/or manages the full sales cycle for assigned accounts and programs, from prospecting and discovery through product demonstrations, proposals, negotiations, and closing. • Builds and maintains strong relationships with existing and prospective customers, including educators, administrators, and program leaders, to understand their needs and provide tailored solutions. • Engages marketing-generated leads, qualifies opportunities, and executes strategic outreach campaigns to generate pipeline and drive bookings. • Builds and expands customer relationships by understanding customer needs, identifying solution opportunities, and delivering tailored recommendations that support customer success. • Identifies opportunities to cross-sell Teaching Strategies' products and services to existing and former customers through proactive outreach, product demonstrations, and relationship building, enhancing the customer experience while driving additional revenue. • Conducts outreach to schedule and lead discovery calls, product demonstrations, and sales meetings for assigned accounts and opportunities. • Meets and exceeds individual sales targets while contributing to overall team bookings and revenue goals. • Develops a deep understanding of Teaching Strategies' product offerings and effectively communicates their value to customers. • Utilizes CRM tools to track customer interactions, sales activities, pipeline, and campaign performance while maintaining accurate account records. • Occasional domestic travel.

• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience • Manage implementation and onboarding of all new and renewing partners • Understand and anticipate customer's needs • Identify decision makers, stakeholders, and users for the customer • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Conduct onboarding webinars for multiple customers with expert presentation skills. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.

• Oversee the daily administration of the company's health and welfare programs, including medical, dental, vision, life insurance, short-term disability, long-term disability, flexible spending accounts (FSA), health savings accounts (HSA), and retirement programs. • Serve as the primary operational owner of employee benefit programs and ensure efficient and compliant program administration. • Partner with brokers, carriers, vendors, and internal stakeholders to maintain competitive and effective benefit offerings. • Act as the primary escalation point for complex employee benefit questions and issue resolution. • Ensure compliance with applicable federal, state, and local regulations, including ERISA, ACA, COBRA, HIPAA, and other benefits-related requirements. • Monitor regulatory changes, assess organizational impact, recommend actions, and implement necessary updates. • Manage monthly benefit billing, reconciliations, audits, and vendor reporting. • Lead benefit plan renewals, annual open enrollment activities, employee communications, and implementation of new benefit programs. • Configure and maintain benefit plans within the HRIS system. • Partner with brokers and vendors to review utilization, claims, and program performance and provide recommendations for continuous improvement. • Support budget planning by providing benefits data, analysis, and insights. • Support the organizations compensation programs by conducting market pricing and benchmarks to ensure compensation remains competitive and aligned with business objectives. • Support the overall administration and continuous improvement of People Operations programs, processes, and systems. • Serve as a key administrator for the company's HRIS platform, ensuring data integrity, system accuracy, and efficient workflows. • Partner with Payroll and Finance to support employee lifecycle transactions and payroll-related processes. • Develop and maintain standard operating procedures, documentation, and process improvements. • Identify opportunities to streamline and automate People Operations processes to improve efficiency and employee experience. • Provide guidance and support to People Operations team members on complex employee issues, policies, and procedures. • Develop and maintain People Operations dashboards, reports, and workforce metrics. • Track and analyze key people metrics, including headcount, turnover, retention, recruiting activity, benefits utilization, compensation, and employee demographics. • Translate workforce data into meaningful insights and recommendations for People Team and business leaders. • Support monthly, quarterly, and annual reporting requirements. • Assist with workforce planning, budgeting, and organizational reporting initiatives. • Ensure accuracy and integrity of employee and organizational data. • Manage relationships with benefit providers, brokers, retirement vendors, and People Operations partners. • Coordinate vendor implementations, renewals, audits, and ongoing performance reviews. • Support internal and external audit requests related to benefits, HRIS, and employee data. • Maintain compliance documentation and ensure operational readiness for audits and regulatory reviews. • Provide day-to-day leadership, coaching, and support to direct reports. • Establish goals and priorities for the People Operations team. • Foster a culture of accountability, service excellence, continuous improvement, and collaboration. • Support professional development and growth opportunities for team members.

• Must reside in Florida, preferably North Central Florida, as the territory is Central Florida through the Panhandle • Develops territory plan designed to build diversified and meaningful pipeline and to achieve monthly, quarterly, and annual revenue goals • Achieves monthly, quarterly, and annual revenue goals for the assigned territory • Builds, maintains, and develops knowledge to become an expert on Teaching Strategies' solutions as well as the competitive landscape for early childhood development • Responsible for the full cycle of the sales process; balances time effectively with the right mix of prospecting, planning, presenting, negotiating, and closing • Accurately manages sales pipeline in Salesforce.com while providing sales opportunities to reflect product, dollar amount and estimated close dates • Utilizes Salesforce.com to track all sales activity and customer/prospect correspondence for given territory • Provides monthly forecast and sales projections to Sales Team Director • Maintains existing relationships with customers and channel customer feedback appropriately • Hosts online presentations and demonstrations as well as face-to-face meetings • Communicates on a regular scheduled basis with major clients within the territory; timely follow up to all phone and email communications regarding potential sales opportunities • Represents Teaching Strategies at exhibits, conferences, events in territory • Increases market leadership capacity and ensures the development of long-term customer partnerships • Works across departments to establish shared goals and cross-functional initiatives in support of sales and company priorities

• Supports the development and submission of strategic proposal opportunities for state agencies, districts, and other prospective customers. • Coordinates proposal schedules, work plans, milestones, and internal review processes to ensure timely completion of proposal deliverables. • Reviews solicitation documents, identifies proposal requirements, and assists in the development of proposal outlines, compliance matrices, and submission plans. • Reads and understands RFPs and other forms of competitive opportunities from clients and prospective clients. • Maintains proposal action item lists and follows up to ensure assignments are completed and deadlines are met. • Works with the Sr. Director of RFPs and subject matter experts to gather, organize, and develop proposal content. • Assists with proposal writing, editing, proofreading, and formatting to ensure consistency, compliance, accuracy, and quality throughout the proposal lifecycle. • Organizes proposal content and information in the format requested in solicitations and in accordance with company standards. • Coordinates with internal stakeholders across Sales, Product, Marketing, Finance, Customer Success, Legal, and other departments to collect proposal inputs and supporting documentation. • Supports cross-functional collaboration through the use of project management software and data analysis tools. • Arranges delivery and submission of proposals. • Maintains electronic files, proposal content, status trackers, submission records, and supporting documentation related to Public Policy and RFP activities. • Identifies contracting opportunities and participates in the screening and prioritization process for bid/no-bid decisions. • Supports special projects and strategic initiatives as assigned. • Provides administrative support for Legal activities that support customer contracting, vendor onboarding, and proposal processes. • Assists with the collection, organization, tracking, and maintenance of legal, contractual, and company records, files, trackers, and supporting documentation. • Assists with coordination of internal stakeholders to gather information and support documentation requests as needed. • Supports special projects and other administrative activities as assigned.

• Develops territory plan designed to build diversified and meaningful pipeline and to achieve monthly, quarterly, and annual revenue goals • Achieves monthly, quarterly, and annual revenue goals for the assigned territory • Builds, maintains, and develops knowledge to become an expert on Teaching Strategies' solutions as well as the competitive landscape for early childhood development • Responsible for the full cycle of the sales process; balances time effectively with the right mix of prospecting, planning, presenting, negotiating, and closing • Accurately manages sales pipeline in Salesforce.com while providing sales opportunities to reflect product, dollar amount and estimated close dates • Utilizes Salesforce.com to track all sales activity and customer/prospect correspondence for given territory • Provides monthly forecast and sales projections to Sales Team Director • Maintains existing relationships with customers and channels customer feedback appropriately • Hosts online presentations and demonstrations as well as face-to-face meetings • Communicates on a regular scheduled basis with major clients within the territory; timely follow up to all phone and email communications regarding potential sales opportunities • Represents Teaching Strategies at exhibits, conferences, events in territory • Increases market leadership capacity and ensures the development of long-term customer partnerships • Works across departments to establish shared goals and cross-functional initiatives in support of sales and company priorities

• Partner with platform leadership to evolve the internal developer platform toward an AI-first model • Translate strategic direction into practical, scalable implementations • Help shape platform capabilities through hands-on engineering and technical input • Design and implement self-service infrastructure systems that abstract away cloud complexity • Build APIs, CLIs, and developer-facing tools that enable infrastructure provisioning without requiring deep cloud expertise • Introduce AI-assisted interfaces (CLI, chat, UI) for provisioning, debugging, and operations • Design, build, and operate secure, multi-tenant Amazon EKS clusters • Contribute to platform architecture, scalability, cost optimization, and reliability • Implement policy, networking, and workload isolation best practices • Build systems that interpret infrastructure signals (logs, metrics, events) and provide actionable insights • Develop AI-assisted workflows for incident triage, root cause analysis, and runbook generation/execution • Enable human-in-the-loop automation for safe and controlled remediation • Build platform SDKs, CLIs, and service templates that standardize infrastructure consumption • Contribute to AI-powered copilots and assistants that improve developer productivity • Enable natural language interaction with platform services where appropriate • Implement reusable infrastructure patterns and opinionated defaults • Encode security, scalability, and compliance into platform tooling • Extend Infrastructure as Code practices (e.g., OpenTofu) with abstraction and validation layers • Implement logging, metrics, and tracing across platform systems • Leverage AI to detect anomalies, summarize system behavior, and surface actionable insights • Contribute to systems that move from visibility to guided action • Contribute to platform instrumentation and feedback loops • Use data and developer feedback to improve usability, performance, and adoption • Continuously refine platform capabilities based on real-world usage • Work closely with application teams, SREs, and security engineers • Support platform adoption through strong technical partnership • Provide mentorship and guidance to engineers where needed

• Serve as the primary owner of macOS management through JAMF Pro, including enrollment, configuration profiles, policies, and patching. • Manage iOS/iPadOS fleets using Apple Business Manager and JAMF/Intune with automated deployment and supervision workflows. • Administer Windows endpoints through Intune, managing configuration profiles, compliance policies, updates, and provisioning. • Use Intune and JAMF to package, deploy, update, and monitor applications such as Slack, Microsoft 365, Zoom, SentinelOne, Chrome, Firefox, Edge, Safari, and other business software. • Maintain a structured application lifecycle and ensure timely patching aligned with security and compliance requirements. • Automate routine or repetitive tasks using platform-native tools and scripting. • Implement and maintain device compliance policies, encryption standards, threat protection settings, and endpoint security baselines. • Work closely with Information Security to ensure alignment with corporate standards and respond to endpoint-related risks. • Act as the senior escalation point for complex endpoint issues across macOS, Windows, and mobile platforms. • Collaborate with Helpdesk, IT, and InfoSec teams to solve configuration challenges and improve fleet reliability and security. • Maintain accurate device inventory, automated provisioning workflows, and documentation for configurations and procedures. • Identify and implement improvements to endpoint reliability, automation, and user experience.

• Provide "White Glove" customer service to ensure that we're providing customers with an excellent Onboarding experience • Manage implementation and onboarding of all new and renewing partners • Understand and anticipate customer's needs • Identify decision makers, stakeholders, and users for the customer • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Conduct onboarding webinars for multiple customers with expert presentation skills. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers.