• Translates audit outcomes into effective learning experiences • Supports the Outpatient Audit program by delivering and reinforcing training to improve coding accuracy and audit quality • Leverages findings from random and targeted outpatient coding audits to identify learning gaps and deliver targeted training, refreshers, and performance support • Partners closely with Quality Analysts, Auditors, and Subject Matter Experts to ensure training content reflects current outpatient coding requirements and audit expectations

• Design, build, and continuously improve a comprehensive sales training curriculum spanning new hire onboarding, ongoing skill development, product launches, and national/regional meeting programming • Develop structured learning journeys rooted in adult learning theory — incorporating spaced repetition, competency-based progressions, and blended modalities (live, virtual, asynchronous, and field-based) • Bring a strong eye for digital and online learning design — transforming existing content into interactive, visually engaging experiences • Build and run sales programs, role-play frameworks, sales playbooks, and best-in-class sales messaging to ensure reps can execute in the field with consistency and confidence • Own the architecture of training content within Showpad, EasyGenerator, or equivalent LMS, including learning pathways, assessments, and continuing education tracks — continuously evaluating and adopting new tools and platforms that improve learning outcomes • Actively leverage AI tools to develop training content, simulate coaching scenarios, analyze rep performance patterns, and scale program delivery without sacrificing quality • Use performance data and field analytics to identify training gaps, measure program effectiveness, and make evidence-based decisions about where to focus coaching effort — moving beyond gut instinct to a metrics-driven training model • Lead the onboarding process for new sales team members, ensuring they are equipped with the knowledge and skills to succeed from day one • Support in-person training at national sales meetings (NSMs) and regional meetings, delivering targeted, actionable coaching and facilitation for new hires and tenured reps • Lead workshops, breakout sessions, and live training activities at regional and national sales meetings and new hire training programs • Collaborate with the Director of Sales Training and Legal to ensure all content and messaging is compliant with company objectives and regulatory requirements • Maintain and update the Sales Training AI Chatbot with accurate, timely information — and identify opportunities to make it a smarter, more dynamic resource over time • Manage logistics for in-person new hire training programs • Requires approximately 30% travel for in-person training, national sales meetings, and regional meetings

Role Description Under the direction of the Director of Learning Solutions & Delivery, the Learning Business Partner (LBP) will directly support the MRO Clinics ROI AND Forms Exchange lines of business leaders and other stakeholders to design, deliver, and identify learning and training initiatives. This role will design and develop comprehensive talent development programs, including onboarding, soft skills, technical skills training, and continuous learning initiatives. The LBP will create training materials such as manuals, presentations, and digital resources to ensure employees are proficient on various platforms. This individual will employ a variety of training methodologies, techniques, concepts, learning tools, and practices to ensure the maximum effectiveness of training programs. - Must have EMR experience Responsibilities - Collaborate closely with stakeholders to identify training needs, design tailored solutions, and measure the impact of learning programs on organizational success. - Facilitate or coordinate the delivery of training programs, workshops, and learning interventions that meet the specific needs of business units. - Develop and manage learning roadmaps for different departments or functions. - Create training content outlines for online or in-person courses. - Serve as a subject matter expert and advisor on talent development initiatives, providing guidance and support to managers and employees. - Manage group dynamics, creating a “learner-focused” environment utilizing adult accelerated learning methods. - Produce professional presentations and training materials, including facilitation and participant guides, training aids, assessments, training activities, and role-play scenarios. - Provide ongoing training and support to optimize daily operations. - Work closely with internal teams to provide additional skills training on various systems. - Actively incorporate new technologies to advance training programs and system processes, increasing efficiency and enhancing training quality. - Champion a culture of continuous learning and development within the organization. - Advocate for learning opportunities, resources, and best practices that support employee growth, engagement, and career progression. - Stay current on industry trends, best practices, emerging technologies in talent development, and adult learning theory. - Perform other related duties and activities as required. Qualifications - Bachelor’s degree in Learning & Development, Instructional Design, Organizational Development or related field OR 3 years equivalent work experience in talent development. - Proven experience (3 or more years) in talent development, organizational development, or learning and development roles. - Excellent facilitation and presentation skills, as well as the ability to engage and inspire diverse audiences, are essential for this role. - Strong understanding of learning theory, instructional design principles, and adult learning principles. - Proficient in various systems, including MS Office (e.g., Word, Excel, and PowerPoint). - Experience with learning management systems (LMS) and other learning technologies. - Excellent communication skills, strong organizational capabilities, demonstrating problem-solving expertise, leadership experience, and a commitment to continuous improvement. - Passionate about education, maintains high integrity and accountability, proactive and self-driven, collaborative, and supportive, fostering a positive learning environment. - Professional certification in talent development, instructional design, or related areas (e.g., ATD, CPLP, SHRM-CP) is preferred. Benefits - Base pay is one element of the total compensation package. - Eligible employees may also receive an annual cash bonus. - Access to a comprehensive benefits offering, including medical, dental, vision, life insurance, and a 401(k) plan. Salary Range - It is not typical for an individual to be hired at or near the top of the range. - Individual pay may be influenced by factors such as skills, qualifications, experience, licensure, certifications, geographic location, and internal equity. - Pay Range: USD $50,000.00 - USD $65,000.00 /Yr.

Role Description The Learning & Development Specialist is responsible for providing consultative support to L&D and business operations leaders, driving recommendations on training approaches and strategies, design methodologies, training distribution and measurement/evaluation of training content. In this role, you will participate in projects focused on aligning learning and development solutions with strategic business priorities, provide training, guidance and leadership for team members as well as evaluating program effectiveness through surveys, interviews, focus groups and communication with business leaders. Key Responsibilities - Conduct full business and training needs analysis for large groups and department initiatives to determine optimal learning solutions and work phases. - Evaluate existing training programs and leverage industry methodologies to design programs and business readiness strategies to meet the unique needs of each project or business area that align with strategic business objectives and initiatives. - Manage the strategy, design, and development of new and continuing education courses and curriculum for both formal and informal training solutions using a variety of methods to enable effective learning for both new and experienced team members. - Provide mentoring and skills development opportunities within the learning and development team, supporting all levels of peers. - Evaluate and forecast team capacity and provide prioritization guidance to ensure timeliness of deliverables to stakeholders. - Serve as a business partner to leadership, project teams, change management office, and stakeholders across the organization to facilitate the learning and development deliverables related to the business strategy. - Consult with leaders to identify key stakeholders and conduct gap analysis to assess business readiness and provide recommendations to leaders on learning solutions and opportunities for continuous improvement. - Conduct research, analyze data trends, identify root cause(s), and provide information to the business or project teams to initiate training action and ensure that each department’s goals are being met. Qualifications - Bachelor’s degree or equivalent work experience in a related field. - Change Management or Project Management Certification is a plus. - 8+ years of relevant, progressive work experience, or the equivalent combination of education and/or relevant experience. - Solid understanding of instructional design principles, adult learning theory, and training methodologies with demonstrated experience in the development of training for adults in a business environment. - Strong design and development skills to create training outputs in various methods and the ability to deliver training sessions effectively, facilitate group discussions, and engage training participants of varying skill levels. - Hands-on experience in conducting research, strategic planning, data gathering and analysis skills to integrate reports and data to support learning strategies. - Strong familiarity with various forms of program evaluation and performance measurement systems and tools as well as managing external vendor partnerships. - Prior experience providing coaching and strategic guidance across multiple stakeholder groups to drive successful learning and development programs from ideation to implementation. Skills - Advanced proficiency with digital adoption platforms (i.e. WhatFix, WalkMe) (required). - Advanced skills with MSOffice platform (Word, Excel, PowerPoint), Adobe Creative Cloud & Articulate 360, and other learning tools (required). Key Behaviors of a Successful Candidate - Winning Together: Excellent verbal and written communication skills with the ability to build trust and effective partnerships with both internal and external stakeholders. Fosters teamwork, maximizes efficiencies, and works to promote collaboration between the L&D team and business partners to ensure team members are equipped with the necessary knowledge and skills to deliver exceptional customer experiences. - Driving Success: Strong organization and project management skills and ability to effectively manage multiple initiatives simultaneously. Works effectively with leadership & stakeholders to address challenges, help drive process improvements, standards, methods, tools, and competencies. Is viewed as a subject matter expert with the ability to negotiate and influence management decision making. - Improvement Mindset: Proactively identifies trends and patterns and provides analysis and recommendations to stakeholders and decision makers, to define, implement, and deliver on learning strategy. Thinks strategically and takes a proactive approach in gaining knowledge across multiple business lines and job functions to create programs that take us “next level.” - Adaptability: Adapts quickly to changing priorities and is comfortable with ambiguity and uncertainty driven by a fast-paced environment and new challenges. Benefits - A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions. - An annual incentive bonus plan. - Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure. - A supportive, responsive management approach and opportunities for career growth and advancement. - Paid parental leave and adoption/surrogacy assistance. - An employee giving program that double matches your donations to eligible nonprofits and schools. Salary Range $88,000.00 - $129,000.00