Role Description HealthEdge is looking for a dynamic call center trainer to join our company and contribute to our phenomenal growth. In this role, you'll be responsible for scheduling and conducting training sessions for both new and experienced call center agents, and supporting employees to maintain the productivity and quality of our customer service operations. - Developing call centers' education materials, including written and digital presentations, how-to manuals, and instructional videos. - Preparing procedures and policies regarding call handling techniques and appropriate agent conduct. - Scheduling and conducting training sessions on various call center topics to prepare and support new employees. - Training experienced employees on new or updated call center procedures and scripts to improve their performance. - Observing the daily operations of call center employees and identifying any areas of improvement. - Monitoring recorded calls to identify training opportunities and upskilling requirements. - Liaising with team leaders and managers to conduct on-the-job coaching. - Measuring the effectiveness of training sessions and preparing individual or team progress reports. Qualifications - A bachelor's degree and additional certification in business leadership, eLearning software, or adult education and training is preferred. - At least 4 years' experience working as a call center trainer or team leader. - Familiarity with learning management systems. - Excellent knowledge of customer service best practices. - Strong teaching abilities, communication and mentoring skills. - Ability to provide leadership to personnel in a fast-paced and stressful work environment. - Ability to work remotely and independently. Requirements - Remote, US - Full-time, permanent - Exempt (FLSA Classification - USA Only) Work Environment - The employee is occasionally required to move around the office. - Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus. - Work across multiple time zones in a hybrid or remote work environment. - Long periods of time sitting and/or standing in front of a computer using video technology. - May require travel dependent on company needs. Benefits - The annual US base salary range for this position is $69,000 to $79,000. - This salary range may cover multiple career levels at HealthEdge. - Final compensation will be determined during the interview process based on a combination of factors including skills, experience, qualifications, and education. Company Description HealthEdge is an equal opportunity employer. We are committed to workforce diversity and actively encourage all qualified persons to seek employment with us, including, but not limited to, racial and ethnic minorities, women, veterans, and persons with disabilities.

Role Description This remote Clinical Writer Sr. Educator for Home Dialysis position is primarily responsible for creating and developing clinical nephrology content and training materials for peritoneal dialysis (PD) and home hemodialysis (HHD). Clinical content is used at a national level to train new and existing nurses, patient care technicians, directors, preceptors, educators, patients, and other roles within DaVita Kidney Care. Content is developed with adult learning principles and generational learning styles in mind while exhibiting creativity and innovation. The Clinical Writer Sr. Educator builds relationships with key teammates in other departments to ensure alignment on cross-functional training and/or roll-out initiatives. They ensure the transfer of knowledge across all training programs and serve as mentors and coaches to other education/trainer teammates. - Independently prepares, creates, innovates clinical content, training materials, and educational tools in collaboration with teams/departments to meet department & operational objectives. - Reviews/creates content evaluations, participant & stakeholder feedback, and makes recommendations to continually improve/innovate. - Delivers educational materials for a variety of settings & devices (e.g. virtual/live classroom, self-paced modules, videos, animations). - Responsible for training related to the Education/Trainer teammates, including the coaching and development of the educators in presenting created content. - Other duties as assigned. Qualifications - RN license in state of practice. - Associate’s degree in nursing required. - Bachelor’s degree or master’s degree in nursing preferred. - Minimum of 3 years of nephrology nursing experience in Home PD and/or HHD based dialysis is required. - Additional experience in other areas such as in-center hemodialysis, hospital-based dialysis, CKRT, and apheresis is preferred. - Certified Nephrology Certification – preferred. - Prior experience in training through multiple mediums (live, web-based, self-directed, etc.) required. - Intermediate computer skills and proficiency in MS Word, Excel, PowerPoint, and Outlook required. - Experience in nursing education preferred. - Experience writing and editing education materials preferred. Benefits - Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out. - Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave, and more. - Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform Star Learning. Salary Information The Salary Range for the role is $85,000.00 - $118,000.00 per year. Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies, and experience. For location-specific minimum wage details, see the following link: DaVita.jobs/WageRates

Role Description Le Formateur technique national est un rôle essentiel sur le terrain, responsable d’élever les standards d’exécution technique, de sécurité et de qualité à travers le réseau de Driven Glass Canada. Ce poste assure l’uniformité des processus d’installation, de calibration et de réparation tout en soutenant la croissance des succursales franchisées et corporatives. Bilingue (français et anglais – obligatoire), le titulaire du poste soutiendra principalement le Québec et les maritimes tout en contribuant aux initiatives nationales à travers le Canada. Ce rôle combine la formation pratique sur le terrain, le développement de programmes, la certification des techniciens et le soutien opérationnel, afin de garantir que toutes les succursales respectent les normes de la marque et sont bien outillées pour répondre à l’évolution des technologies et à la croissance de la demande. Ce poste est essentiel à la capacité de Driven Glass Canada de poursuivre sa croissance tout en maintenant des standards techniques de calibre supérieur. Qualifications - Bilinguisme (français et anglais) – obligatoire. - Minimum de 5 ans d’expérience pratique en installation, réparation et calibration de vitres automobiles. - Connaissances avancées des systèmes ADAS et des processus de calibration. - Connaissances des normes d’installation des manufacturiers (OEM) et des exigences de sécurité. - Expérience démontrée en formation technique ou en coaching dans un environnement multi-sites. - Excellente compréhension des opérations d’atelier et de l’optimisation des processus de travail. - Excellentes compétences en communication et en animation de formation. - Forte présence de leadership et capacité d’influencer avec un minimum d’autorité directe. - Sens élevé de l’imputabilité et de la responsabilisation. - Forte capacité d’analyse et de résolution de problèmes. - Approche axée sur les relations et excellentes habiletés à mobiliser les franchisés. - Très bonne organisation et gestion efficace du calendrier et des priorités. Requirements - Déplacements fréquents à travers le Canada. - Priorité accordée au Québec, avec un soutien national au besoin. - Flexibilité requise pour soutenir les ouvertures de succursales, les escalades urgentes et les événements de formation planifiés. Company Description Uniban Canada est une firme membre de Driven Brands et fait partie de la division de Verre Automobile au sein de l'organisation. En tant que leader canadien en vitres automobiles, accessoires, détaillage et protection, Uniban Canada possède aujourd'hui le plus grand réseau d'installateurs avec plus de 320 centres de services et 300 unités mobiles. Notre réseau de franchises, bannières et agents autorisés est connecté par les objectifs corporatifs et les valeurs partagées de la satisfaction client et de l'expérience client supérieure. Notre culture inspire la performance élevée et l'innovation, permettant à nos employés d'aller plus loin, plus rapidement dans leur carrière. Avec des gens incroyables et de grandes marques, nous avons confiance en l'avenir de la croissance passionnante et croyons en le respect des valeurs qui soutiennent cette vision.

Role Description Als Team Lead Lehrkraft/Tutor leitest Du ein Team, das tausenden von Lernenden hilft, Daten und KI zu verstehen. Du trägst die fachliche Verantwortung für Planung, Koordination und Qualitätssicherung, und damit direkt für die Lerneffektivität unserer Kunden. Deine Arbeit stellt sicher, dass nicht nur mehr Menschen lernen, sondern dass sie wirklich befähigt werden, in einer KI-geprägten Welt zu arbeiten. Schwerpunkte Deiner Rolle: - Fachliche Führung und Motivation deines Coaching-Teams mit Fokus auf Entwicklung, Feedback und Performance - Planung und Umsetzung der fachlichen Betreuung bestehender und neuer Trainings; Onboarding neuer Coaches - Qualitätssicherung durch KPI-Analyse, regelmäßiges Feedback und Dokumentation aller Prozessabläufe - Identifikation und Umsetzung von Automatisierungs Potenzialen (z. B. HubSpot Workflows, Skedulo) in Coaching- und Support-Prozessen - Strategische Mitgestaltung von Projekten (z. B. Optimierung von Feedback-Systemen, Prozessverbesserungen) - Cross-funktionale Zusammenarbeit mit Training, Delivery, Learning, Customer Success und Client Operations zur Sicherstellung reibungsloser Abläufe Du bleibst durch Dokumentation und Workflow-Optimierung am Puls der operativen Arbeit. Deine Hauptverantwortung liegt aber in strategischer Steuerung, Teamleitung und Qualitätssicherung. Qualifications - 1–2 Jahre nachgewiesene Erfahrung in disziplinarischer oder fachlicher Führung eines Teams (mindestens 3 Personen) - Didaktische Erfahrung in der Vermittlung komplexer Sachverhalte (z. B. Trainer/in, Coach, Lehrkraft) - Abgeschlossenes Studium oder vergleichbare Qualifikation, idealerweise quantitativ/analytisch - Sichere Kenntnisse in Prozessautomatisierung und Erfahrung mit HubSpot, Metabase, Asana oder ähnlichen Tools - Grundlegendes Verständnis und praktische Erfahrung mit Generative AI (GenAI) - Fähigkeit zu klarer, empathischer und konstruktiver Kommunikation; Konfliktfähigkeit und Feedback-Kultur - Strukturierte, lösungsorientierte Arbeitsweise mit hohem Qualitäts- und Zuverlässigkeitsanspruch - Du beherrschst die Sprachen Deutsch und Englisch sicher in Wort und Schrift