MRO Corporation

Role Description We are seeking an experienced Integrations Principal to lead the design, development, and implementation of advanced integration solutions in healthcare technology. This role requires deep expertise in clinical data interoperability, system integrations, and connecting disparate platforms to support seamless data exchange. As the Integrations Principal, you will provide technical leadership, mentorship, and strategic guidance to multiple teams, driving successful integration projects that enhance patient care and improve operational efficiency. The ideal candidate brings proven experience in healthcare integrations, strong problem-solving skills, and a passion for building scalable, innovative solutions in a collaborative environment. Responsibilities - Integration strategy and roadmap: Collaborate on the development of and execute the interoperability strategy to ensure seamless, scalable integration across internal and external systems. - Health Information Exchanges (HIEs): Oversee technical implementation and maintenance of national and state HIEs to facilitate secure, efficient data exchange among providers, payers, and partners. - Electronic Health Record (EHR) Integrations: Guide and support the development of EHR integrations. Research future EHR integrations to expand services, collaborating with cross-functional teams to understand integration requirements and provide technical expertise. - Clinical Data Management and Stewardship: Ensure the accurate, complete and secure handling of patients’ clinical data throughout ingestion, transformation, exchange, and storage. - System Architecture: Partner with architects to design and maintain the architecture for integration solutions, ensuring scalability, reliability, and compliance with industry standards and regulations. Continuously monitor and optimize data processing workflows to improve performance and reduce latency. - Data Compliance, Governance and Security: Ensure all integration solutions comply with relevant regulations (e.g., HIPAA, HL7, FHIR) and maintain the highest standards of data integrity, security and privacy at the industry and organizational level. Help guide implementation of best practices for access control, encryption, auditing, and incident response across integration and data platforms. - Project Leadership: Lead cross-functional planning, execution, and delivery of integration projects, aligning scope, timelines, and outcomes to business goals. - Stakeholder Engagement: Collaborate with internal and external stakeholders, including healthcare providers, IT departments, and vendors, to understand integration needs and deliver effective solutions. Support on- and off-shore team members as a SME, when applicable. - Mentorship: Provide technical leadership and mentorship, fostering a culture of continuous learning and improvement. - Continuous Improvement: Track industry trends and emerging technologies; evaluate and adopt tools and methods that advance interoperability and data capabilities. Qualifications - Bachelor's or master's degree in Computer Science, Engineering, Information Technology, Healthcare Informatics, or a related field. - Minimum of 7 years of experience in healthcare IT with a focus on systems integration, interoperability, HIEs, and clinical data management, data integration, and architecture. - Technical Skills: - Healthcare data standards and payload transports: e.g. HL7, FHIR, CDA, USCDI, REST, SOAP - Integration platforms: e.g. Mirth, Cloverleaf and/or native EHR integrations e.g. Epic, Oracle, Meditech - Programming languages: e.g. Python, Java, Scala, C# - Big data technologies: e.g. Hadoop, Spark, Kafka - Databases: relational and NoSQL e.g., SQL Server, PostgreSQL, MongoDB - Cloud and containerization platforms: e.g. AWS, Azure, GCP, Docker, Kubernetes - Governance and Compliance: - Familiarity with data governance frameworks and compliance requirements e.g., HIPAA, GDPR - Familiarity with interoperability frameworks e.g. TEFCA, Carequality, Commonwell - Leadership and Communication: - Demonstrated ability to direct complex projects involving multiple stakeholders and team members. - Strong organizational, problem-solving, and decision-making skills. - Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. - Collaborative mindset and a passion for driving innovation in healthcare.

Role Description The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests. - Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. - Answer phone calls concerning various ROI issues. - If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. - If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. - Logs medical record requests into ROI On-Line database. - Scans medical records into ROI On-Line database. - Complies with site facility policies and regulations. - At specified sites, responsible for handling and recording cash payments for requests. - Other duties as assigned. Qualifications - Demonstrates proficiency using computer applications. - One or more years experience entering data into computer systems. - Experience using the internet is required. - Demonstrates the ability to work independently and meet production goals established by MRO. - Strong verbal communication skills; demonstrated success responding to customer inquiries. - Demonstrates success working in an environment that requires attention to detail. - Proven track record of dependability. - High School Diploma/GED required. - Prior work experience in Release of Information in a physician’s office or HIM Department is a plus. - Knowledge of medical terminology is a plus. - Knowledge of HIPAA regulations is preferred. Company Description MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com . MRO is an Equal Opportunity Employer.

Role Description The Advisor, Technical Implementation is a role within our Enterprise Implementation organization supporting integration and software implementations. This role is responsible for data analysis, configuration, testing, and troubleshooting of our various applications supporting healthcare interoperability. The successful incumbent will understand how to transform and configure healthcare data from our customers into our various solutions. In addition, their technical aptitude and ability to understand how to resolve customer issues will directly lead to satisfied customers and business success. This is a customer-facing position, so great interpersonal and communication skills are a must. Minimal travel may be required for company gatherings or requested client meetings that are able to be accommodated, approximately 5-10% travel annually. Responsibilities - Completes day-to-day application support tasks with moderate supervision - Provides professional input to complex application support tasks/projects - Serves as the first point of contact technical configuration of assigned products - Monitors and works through implementation project plans for assigned projects under the guidance and partnership of the Implementation Project Manager - Manage the process for taking a new customer project from the phase of ‘data received and loaded’ to ‘go live’ by: - Analyzing the output of our software to validate results - Understanding customer’s workflows and confirming our software is properly configured for those workflows - Adding needed master data to our database to support the above items - Training lead users in how to validate the data as part of the implementation - Partner with support teams to troubleshoot, determine root cause, resolve, or escalate issues as needed - Perform routine configurations and application modifications to integrate with client workflow using established guidelines - Troubleshoot client issues related to network, security, performance, database or other issues - Enter time and thoroughly track implementation project status changes - Perform data mapping from the client's system(s) Qualifications - Bachelor’s Degree or equivalent relevant experience - 1+ years working in a client-facing or consulting role or other equivalent experience - Basic knowledge of theories, principles, and concepts related to technology implementation - Ability to prioritize multiple tasks in a fast-paced, team environment - Effective interpersonal and communication skills with an ability to maintain positive working relationships

Overview The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests* Responsibilities - Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. - Answer phone calls concerning various ROI issues. - If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. - If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. - Logs medical record requests into ROI On-Line database. - Scans medical records into ROI On-Line database. - Complies with site facility policies and regulations. - At specified sites, responsible for handling and recording cash payments for requests. - Other duties as assigned. Qualifications - Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required. - Demonstrates the ability to work independently and meet production goals established by MRO. - Strong verbal communication skills; demonstrated success responding to customer inquiries. - Demonstrates success working in an environment that requires attention to detail. - Proven track record of dependability. - High School Diploma/GED required. - Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus. - Knowledge of HIPAA regulations is preferred.

Role Description This role focuses on deploying AI-powered solutions to extract structured data from unstructured medical charts. The AI Engineer will work with technical and clinical teams to bring AI models into real-world use, improving efficiency in healthcare data processing while ensuring accuracy, usability, and responsible AI practices. - Develop, test, and deploy LLM-powered extraction pipelines for clinical text at scale. - Automate prompt execution, result validation, and error handling to enhance reliability. - Monitor and maintain production AI models, ensuring uptime, accuracy, and compliance. - Work with product, data, engineering, and clinical teams to integrate AI outputs into real-world solutions. - Evaluate and integrate third-party AI solutions when appropriate. - Stay current with advancements in LLM deployment, model serving, and responsible AI practices. As a growth organization, roles and responsibilities often evolve and adapt over time. As such, this job description may not comprehensively account for future activities, responsibilities, and priorities—these may evolve right along with us! Qualifications - 5+ years of experience in AI deployment or applied Machine Learning. - Strong software engineering foundation with proficiency in Python. - Familiarity with cloud platforms, data engineering, and pipeline automation. - Bachelor’s degree in Computer Science, AI, a related field, or equivalent work experience. - Strong cross-functional collaboration skills. - Proven track record of thriving in a start-up environment. Requirements - Experience deploying LLMs in production environments. - Advanced degree in Computer Science or related field. - Experience integrating AI with healthcare data (EHRs, clinical databases). - Experience working in regulated industries with an understanding of security, compliance, and responsible AI.

Overview The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests* Responsibilities - Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. - Answer phone calls concerning various ROI issues. - If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. - If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. - Logs medical record requests into ROI On-Line database. - Scans medical records into ROI On-Line database. - Complies with site facility policies and regulations. - At specified sites, responsible for handling and recording cash payments for requests. - Other duties as assigned. Qualifications - Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required. - Demonstrates the ability to work independently and meet production goals established by MRO. - Strong verbal communication skills; demonstrated success responding to customer inquiries. - Demonstrates success working in an environment that requires attention to detail. - Proven track record of dependability. - High School Diploma/GED required. - Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus. - Knowledge of HIPAA regulations is preferred.

Overview The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests* Responsibilities - Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. - Answer phone calls concerning various ROI issues. - If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. - If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. - Logs medical record requests into ROI On-Line database. - Scans medical records into ROI On-Line database. - Complies with site facility policies and regulations. - At specified sites, responsible for handling and recording cash payments for requests. - Other duties as assigned. Qualifications - Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required. - Demonstrates the ability to work independently and meet production goals established by MRO. - Strong verbal communication skills; demonstrated success responding to customer inquiries. - Demonstrates success working in an environment that requires attention to detail. - Proven track record of dependability. - High School Diploma/GED required. - Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus. - Knowledge of HIPAA regulations is preferred. *This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned. MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Overview The ROI Specialist is responsible for providing support at a specified client site for the Release of Information (ROI) requests for patient medical record requests* - This is a remote position Responsibilities - Determines records to be released by reviewing requestor information in accordance with HIPAA guidelines and obtaining pertinent patient data from various sources, including electronic, off-site, or physical records that match patient request. - Answer phone calls concerning various ROI issues. - If necessary, responds to walk-in customers requesting medical records and logs information provided by customer into ROI On-Line database. - If necessary, responds and processes requests from physician offices on a priority basis and faxes information to the physician office. - Logs medical record requests into ROI On-Line database. - Scans medical records into ROI On-Line database. - Complies with site facility policies and regulations. - At specified sites, responsible for handling and recording cash payments for requests. - Other duties as assigned. Qualifications - Demonstrates proficiency using computer applications. One or more years experience entering data into computer systems. Experience using the internet is required. - Demonstrates the ability to work independently and meet production goals established by MRO. - Strong verbal communication skills; demonstrated success responding to customer inquiries. - Demonstrates success working in an environment that requires attention to detail. - Proven track record of dependability. - High School Diploma/GED required. - Prior work experience in Release of Information in a physician’s office or HIM Department is a plus.Knowledge of medical terminology is a plus. - Knowledge of HIPAA regulations is preferred. *This job description reflects management’s assignment of essential functions. It does not prescribe or reflect the tasks that may be assigned. MRO’s employees work at client facilities throughout the United States. We are proud of the culture we create for our employees and offer an outstanding work environment. We strive to match the right applicant to the right position. To learn more about us, visit www.mrocorp.com. MRO is an Equal Opportunity Employer.

Overview The ROI Account Manager is responsible for providing timely management of medical records requests for assigned healthcare facilities while providing world class customer service to customers and clients. The ROI Account Manager reports to their team lead. Responsibilities - Act as a main contact for communicating and collaborating with assigned accounts - Reviewing and verifying medical record requests for validity and compliance with HIPANHITECH/etc. - Verifying patient information within assigned accounts' EMR systems by using key patient identifiers to ensure that all records to be reproduced are for the correct patient and scope requested. - Confirming request information and requesting additional documentation from patients/requesters to process pending medical record requests. - Pulling and reproducing requested medical records while ensuring accuracy and compliance with MediCopy policies/procedures as well as state/federal regulation - Following and performing workflows specific to assigned accounts - Providing and logging detailed and accurate information on each file/chart processed in accordance with MediCopy's policies/procedures - Updating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requests. - Providing world-class customer service to patients and clients while ensuring patient privacy. - Handling high call volumes while maintaining a high level of service and professionalism. - Maintaining all established production/quality goals, while managing assigned accounts within MediCopy's established turn-around time. - Reports to the Director of Operations as necessary. Qualifications - Thorough and detail-oriented - Professional demeanor - Customer oriented disposition - Demonstrate a positive attitude, and be able to interact well with employees - Demonstrate excellent communication skills - Proven consistent dependability and attendance - Confidentiality and discretion is required - Ability to conduct and interpret HIPAA and Privacy Guidelines - Solid organizational skills, including multitasking and time-management - The flexibility to adapt to frequent changes in the industry and office - High School Diploma/GED required.