• The Instructional Designer will create innovative learning solutions and support resources to meet specific business needs using a variety of methodologies. • Develop innovative design solutions to create asynchronous/synchronous/blended learning solutions, Instructor Led Training, job aides, facilitator guides/resources, etc. • Design assessments to validate learning and learner’s ability to apply newly learned skills and behaviors. • Measure the impact of improved skills/behaviors against desired business results and adjust learning experiences where necessary. • Simultaneously lead multiple projects of varying size using project management tools and processes. • Engage with business unit SMEs to ensure the accuracy of all learning content. • Partner with colleagues across the Enterprise to identify opportunities for improving business performance through learning programs, tools and resources.

• Responsible for supporting Comfort Medical sales and marketing initiatives through the design, development, coordination and delivery of onboarding and continuous training programs for new hire and existing sales professionals. • The curriculum includes selling skills, product knowledge, DME acumen, business acumen, systems management, and others. • Help create a collaborative and cohesive work environment between training, sales and marketing to create successful and highly productive sales professionals. • Identify, develop and implement training programs that align the efforts of key stakeholders at Comfort Medical. • Lead and deliver sales training and development initiatives: Champions Comfort Medical training initiatives to foster a continuous learning culture. • Design, develop, coordinate and facilitate core new hire curricula to include customer knowledge, DME industry, healthcare operations, selling skills, sales process, systems management, and product knowledge to ensure all new hires are fully knowledgeable of the key focus areas for Coloplast. • Develop training curriculums for existing sales force to enhance and improve from product knowledge, competitive selling skills to professional development. • Deploy best in class and innovative training methods that combine in person, virtual, group based and 1-1 formats to ensure dynamic and results driven approach. • Organize, plan and schedule training events and classes. • Design, develop, and document training assessments and evaluations; coach and guide trainees on results while effectively communicating strengths and areas for improvement to senior leadership. • Drive collaboration with and lead execution of Sales Training courses that include the participation of Field Sales Trainers, Regional and National Sales Directors, Consumer Sales Leaders and Marketing. • Co-travel with new and tenured representatives to observe customer interactions, provide coaching, and reinforce core selling behaviors and product messaging. • Continuously improve learning approaches, modalities, and processes (virtual/in-person, eLearning, reinforcement) to increase efficiency and learner adoption. • Partnering with Sales Leadership to understand field needs and priorities. • Periodically lead efforts to assess the competencies of our sales teams to identify gaps/opportunities and increase skills and capabilities across the sales teams.

Role Description The Associate Director, Documentation & Learning role is responsible for assisting in the creation of strategic direction of learning initiatives and knowledge management practices including documenting, analyzing, and improving claims processing workflows, policies, and procedures within the operation. This role is responsible for developing and implementing programs that enhance employee skills, improve operational efficiency, and foster a culture of continuous learning and knowledge sharing. You will report into the Senior Director, Claims. Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $134,136 - $176,053 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses. Responsibilities - Assist in the creation of a holistic claims training and documentation strategy - Deliver claims training strategy inclusive of material creation, feedback to trainees, and adjustments to improve retention and application of the claims training - Develop and maintain detailed process documentation, including standard operating procedures (SOPs), work instructions, and guidelines related to healthcare claims processing specifically - Develop and implement a continuous improvement process for all Claims documentation, training and ongoing refresher trainings as well as curriculum improvements - Work with internal stakeholders to ensure consistency and accuracy of claims documentation and training materials - Create a system to measure the effectiveness of training programs and knowledge projects in enhancing employee performance - Ensure that practices are integrated into daily operations and aligned with business outcomes - Build, coach, and lead a team that take tremendous care of our internal and external customers, maintaining or improving culture and employee satisfaction - Translate technical or complex information into clear, user-friendly documentation - Provide effective direction, mentorship, and influence to achieve departmental goals - Stay abreast of industry trends, best practices, and emerging technologies in learning and development - Compliance with all applicable laws and regulations - Other duties as assigned Qualifications - 7+ years of experience in a combination of claims operations, learning and development, knowledge management, technical writing or a related field - 5+ years of people management and team leadership experience with ability to prioritize, allocate work and manage across multiple high-value projects at once - 6+ years of working collaboratively with cross-functional leadership teams - 3+ Experience with benefit and contract interpretation or coding in professional/institutional billing requirements - 3+ Experience analyzing and improving processes and workflows Bonus Points - Experience in healthcare or highly regulated or related field - Operational improvement certification - Green or advanced belt certification - Bachelor’s or Master’s degree in related field - BSN or Clinical experience Benefits - Medical, dental, and vision benefits - 11 paid holidays - Paid sick time - Paid parental leave - 401(k) plan participation - Life and disability insurance - Paid wellness time and reimbursements

Role Description We are seeking an eDiscovery Training Lead to join our training department. In this role, you own the eDiscovery curriculum and deliver it to both internal teams and client audiences. You will train eDiscovery professionals, legal ops teams, and attorneys to use Syllo's platform with confidence and accuracy. - Design, build, and maintain the eDiscovery curriculum for internal audiences and external audiences - Deliver live training sessions and recorded modules covering Syllo's eDiscovery application - Develop enablement content specifically suited for different user personas, accounting for differences in technical fluency, role responsibility, and daily workflow - Regularly update training materials to align with Syllo platform updates - Collaborate with the Instructional Designer on the production of scalable training assets - Identify eDiscovery adoption gaps across client accounts and recommend targeted training interventions to client account teams Qualifications - 4+ years of experience in eDiscovery, litigation support, or legal technology, with direct hands-on experience managing data through the EDRM lifecycle - Strong working knowledge of eDiscovery platforms such as Relativity, Everlaw, Nuix, or similar - Experience developing or delivering training, documentation, or enablement content for legal audiences - Familiarity with metadata structures, load files, processing parameters, and production specifications - Ability to explain technical eDiscovery concepts clearly to both specialist and non-specialist audiences - Comfort collaborating with engineering or product teams to track and interpret feature releases - Experience with LMS platforms, video production tools, and structured learning asset formats is a plus Requirements - Subject matter depth: you understand how Syllo's eDiscovery features work and can explain them plainly to legal users - Curriculum thinking: you design learning experiences that build skill, not just awareness - Pace: you keep training content current as the product evolves - Collaboration: you work effectively with product, engineering, and client account teams to stay ahead of what clients need to know - Communication: you adapt your register for the audience in front of you Benefits - Compensation will be negotiated based on your qualifications and experience, with a salary range of $130 – 160K, with potential for a higher range for exceptional candidates. Company Description Syllo is a software company in the legal space that offers an AI-powered litigation workspace that enables lawyers to safely harness the power of language models. After spending years developing our cloud-based application, Syllo's platform is now used by a wide range of legal professionals — from the largest law firms in the world to the most prestigious law schools. We are a lean, fast-moving, and multi-disciplinary company led by exceptional lawyers and engineers. We hold each other accountable to achieve ambitious goals in a timely way while treating one another with respect and understanding.