• Serve as the primary point of contact for assigned clients, ensuring strong, long-term relationships. • Regularly communicate with clients to understand their needs, address issues, and provide updates on RCM performance. • Anticipate client concerns and proactively address potential challenges. • Oversee the entire revenue cycle process, including charge capture, coding, claims submission, payment posting, denial management, and accounts receivable follow-up. • Work with clients to identify opportunities to streamline operations, improve billing accuracy, and increase revenue collection. • Ensure compliance with industry regulations (e.g., HIPAA, CMS) and client-specific policies. • Monitor, analyze, and report on key performance indicators (KPIs) related to the revenue cycle. • Develop and deliver client-specific reports that provide insights on revenue trends, outstanding accounts, and operational performance. • Use data to drive process improvements and make recommendations for enhanced efficiency and profitability. • Investigate and resolve any escalated billing or collection issues promptly. • Collaborate with internal teams (coding, billing, compliance, etc.) to resolve complex client concerns. • Ensure timely follow-up and resolution of denied or rejected claims. • Stay up-to-date with industry trends, regulations, and technologies to maintain a competitive edge. • Recommend process improvements and implement best practices to optimize the RCM workflow. • Contribute to internal process documentation and training materials.

• Manage communications with team members regarding initial/ongoing information and status. • Assist Client Services team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account. • Coordinate pitch presentations and request for proposals. • Lead point of contact for assigned projects within the client account. • Implement projects to promote and ensure the success and profitability of your client's deliverables. • Support client services' efforts by managing projects, collaborating with the Project Management team to develop timelines, communicate milestones and identify possible red flags in projects. • Drive the daily activities of a project by managing project scope, scope change, and potential project roadblocks, according to timeline and budgets. • Coordinate and participate in content planning meetings with key content experts. • Daily client contact, prepare client contact reports and summarize next steps. • Facilitate the medical-legal-regulatory review process to ensure promotional items adhere to medical/regulatory/legal compliance. Contribute to the creation of client proposals, budgets and reconciliations and monitor budget including direct/labor costs; checking for out of scope items and hours. • Assist with financial and forecasting reporting preparation.

• Manage communications with team members regarding initial/ongoing information and status. • Assist Client Services team to support the development of new business initiatives, identifying opportunities for organic growth within your assigned account • Coordinate pitch presentations and request for proposals. • Lead point of contact for assigned projects within the client account • Implement projects to promote and ensure the success and profitability of your client's deliverables. • Support client services' efforts by managing projects, collaborating with the Project Management team to develop timelines, communicate milestones and identify possible red flags in projects. • Drive the daily activities of a project by managing project scope, scope change, and potential project roadblocks, according to timeline and budgets. • Coordinate and participate in content planning meetings with key content experts. • Daily client contact, prepare client contact reports and summarize next steps. • Facilitate the medical-legal-regulatory review process to ensure promotional items adhere to medical/regulatory/legal compliance. Contribute to the creation of client proposals, budgets and reconciliations and monitor budget including direct/labor costs; checking for out of scope items and hours • Assist with financial and forecasting reporting preparation

Role Description Springboard Collaborative invites talented and passionate candidates to apply for the position of Enterprise Account Executive. The Enterprise Account Executive will be responsible for full-cycle new business sales across an assigned geographic region. A successful candidate will be: - An excellent communicator (orally and in writing) - A problem solver - A self-motivated sales performer - A passionate advocate for serving the early literacy needs of the nation’s largest districts This is a remote position, and candidates must reside in the U.S., with a preference for those living in metro areas in the Midwest (e.g., Illinois, Ohio, Indiana, Michigan, Wisconsin). The Enterprise Account Executive supports the goal of closing the opportunity gap by taking our message into the K-12 market, building relationships in large districts, and selling our solution in response to the customer’s pain points. This position, internally referred to as Partnerships Director, will report to the Growth Leader and work as part of the Partnerships team. This is a great opportunity to support an entrepreneurial team to maximize the impact of a rapidly growing organization. Here are your priorities in the first year: - Complete all sales onboarding and demonstrate full command of Springboard Collaborative’s offerings, messaging, and sales process within the first 90 days. - Successfully close new partnerships with school districts within your assigned territory and accounts. - Secure partnerships with at least three medium-large school districts (20,000+ students) for programming of at least 1,000 students within the first 180 days, growing to 8+ partnerships with programming for 3,000 students or more within the first year. - Build a pipeline of 30+ highly qualified opportunities, representing programming for at least 30,000 students within the first 9 months. Here are your responsibilities within and beyond the first year: - Successfully achieve sales targets through a consultative approach appropriate for the district leadership audience. - Cultivate relationships and sell programming to reach new business sales targets. - Succinctly and effectively communicate the organization’s mission and purpose, generating interest and enthusiasm for our work. - Manage towards quarterly and annual sales targets, knowing at any given moment where you sit relative to your targets and what needs to be done to over-achieve. - Build a plan for sales success through early engagement, qualification, and value-building. - Demonstrate knowledge of potential partners before engaging them by conducting deep research on strategically selected accounts. - Develop clear action plans for accounts based on research findings. - Anticipate and remove roadblocks to sales along the way. - Achieve or exceed established new business targets by promoting Springboard Collaborative’s solution to potential partners. - Design projects to generate in-district demand and interest beyond cold calling or emailing. - Ensure potential partners remain engaged with Springboard Collaborative while keeping your opportunity on track with your projected close date. - Effectively communicate our value propositions, handle objections, and continue to build value for the potential partner over time. - Expertly communicate and present our solution to school district personnel. - Communicate with internal teams regarding your sales opportunities. - Forecast future business in Salesforce by logging all sales activity and updating opportunities. - Communicate prospective partners’ goals and needs to internal teams responsible for partner onboarding, implementation, and renewal. - Report internally on learnings from the field. - Work with internal teams to drive efficiencies throughout the full sales cycle. - Build short and long-range sales plans. - Respond to the current market and build a pipeline quickly. - Leverage and act on monthly/quarterly sales plans for your assigned territory. - Apply key sales strategies within an overarching sales methodology. Qualifications - 5+ years of experience in a sales role focused on building new partnerships, with demonstrated experience working in the K–12 education market. - Demonstrated success in positioning complex K-12 service-as-a-solution sales in districts with more than 20,000 students. - Strong command of consultative sales methodologies and disciplined pipeline management. - Experience using Salesforce and other SaaS selling tools to prospect, manage pipeline, plan, and track activities. - Excellent oral and written communication skills. Requirements - Demonstrate the ability to apply an equity lens to sales strategy and relationship-building. - Ability to plan for success by building sales strategies and organizing work. - Understand customers’ needs and adapt sales messaging accordingly. - Coordinate efforts with internal and external teams. - Build customer satisfaction with Springboard Collaborative’s solution. Benefits - Medical insurance with a cash stipend for those who waive Springboard coverage. - Fully covered vision & dental insurance premiums, plus short & long-term disability coverage. - 403(b) retirement contributions matched up to 6% of salary after the first twelve months. - Four weeks (20 days) of Paid Time Off (PTO) annually. - All 11 federal holidays, two extra floating holidays, and additional time off during the holiday season. - No cap on the number of sick days available to employees. - Parental Leave (12 weeks after the first 6 months of employment) and Marriage Leave (five days). - All employees receive a Springboard laptop and optional monitor. - Personal & professional development funding of $2000/year. - Employee Assistance Program (EAP) for various support services. - Regular opportunities to discuss individual and organizational development.