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hims & hers

hims & hers offers a modern approach to health and wellness.

Director, Product – Marketing Analytics

Chief Marketing OfficerChief Marketing OfficerFull TimeRemoteLeadTeam 201-500Since 2017H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

4 hours ago

Salary

$210K - $260K / year

Seniority

Lead

Bachelor Degree12 yrs expEnglishBigQuerySQLTableau

Job Description

Director, Product – Marketing Analytics

hims & hers

• Serve as the analytics thought partner to GMs, VPs of Product, and Marketing leadership, shaping roadmaps and investment decisions through data • Represent analytics in cross-functional forums, translating technical findings into executive-ready narratives and influencing decisions at the C-suite level • Maintain visibility into macro-level business sensitivities: e.g., how a 2.5pp shift in retention translates to quarterly and annual revenue impact • Own retention analytics across the subscription lifecycle, including cohort design, churn window decomposition, and segment-level intervention prioritization (product type, WL prior experience, check-in engagement, dose adjustment) • Define hero metrics, guardrail metrics, and dashboard frameworks to monitor performance across membership and Rx subscription populations in real time • Design experimental and observational analyses to identify causal drivers of retention and churn, and translate findings into CRM, product, and clinical interventions • Partner with product and clinical teams on evaluation of new features and treatment protocols, side-effect management, check-in experience, snooze/save mechanics • Guide segmentation strategy across user attributes to prioritize where retention investment has the highest ROI • Lead the transition from MTA to MTI (Multi-Touch Incrementality), including MMM validation, incrementality test design (geo holdouts, go-dark tests), cross-category halo methodology, and calibration aligned to quarterly finance targets • Partner with Marketing leadership to assess paid channel efficiency across SEM, Social, OTT TV, Podcast, and emerging channels, with a clear view of where MTI and MTA diverge and why • Inform media mix decisions by quantifying cross-category halo effects and identifying where paid efficiency assumptions may be under- or overstated • Support A/B experiment design and analysis across CRM and marketing channels, including AI Decisioning pilots • Lead and develop a team of analysts, setting standards for rigor, documentation, experimentation methodology, and deliverable quality • Collaborate with Data Platform Engineering to define data model requirements, customer state snapshots, dosage/titration tables, retention PDTs • Ensure dashboards and self-serve assets are high-quality, well-documented, and actively used; drive Looker and GrowthBook adoption across product and marketing teams • Champion causal inference over correlation, actionable insight over descriptive reporting, and clear uncertainty communication • Manage FTE allocation across competing workstreams with real-time reallocation to high-urgency questions

Job Requirements

  • 12+ years in analytics, data science, or a related quantitative field; at least 3 years in a senior or lead role
  • Bachelor's in Statistics, Mathematics, Economics, Computer Science, Engineering, or related field; advanced degree a plus
  • Experience leading analytics teams in a fast-paced consumer product environment, ideally subscription or DTC
  • Deep expertise in experimental design, A/B testing, holdout groups, and causal inference methods
  • Deep experience with MMM and incrementality testing; comfort navigating disagreements between models
  • Strong command of retention and subscription analytics: cohort analysis, churn decomposition, LTV modeling
  • Expert SQL and experience with large-scale data warehouses (BigQuery, Snowflake, or equivalent)
  • Fluency with BI and experimentation platforms such as Looker, GrowthBook, or Tableau
  • Proven ability to communicate complex findings to non-technical executive audiences
  • Strong organizational skills, managing long-horizon projects while responding to time-sensitive needs.

Benefits

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats

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