• Define the long-term vision for Wave’s Risk & Payment Operations Platform • Establish a unified strategy for operational workflows, decisioning, case management, and controls • Identify opportunities to reduce manual effort through automation and scalable platform capabilities • Balance operational efficiency, regulatory requirements, risk management, and customer experience • Build the systems that enable teams to investigate, review, approve, monitor, and manage customer activity • Define and improve operational workflows across risk reviews, compliance processes, fraud investigations, holds, reserves, disputes, and escalations • Create intuitive tooling that helps internal teams make consistent and effective decisions • Partner with stakeholders to eliminate operational bottlenecks and improve team productivity • Define platform capabilities for rules management, decision orchestration, case management, audit trails, and workflow automation • Partner with Engineering and Data teams to establish scalable foundations for operational decision-making • Create reusable platform services that can support multiple operational use cases across the business • Ensure systems are observable, measurable, and continuously improving • Advocate for customer experience within operational and risk-related workflows • Ensure operational processes are transparent, predictable, and minimize friction for legitimate customers • Partner with Support and Customer Success teams to improve communication and resolution experiences • Measure the impact of operational decisions on customer trust and satisfaction • Serve as the product leader for internal operations platforms across Payments • Align stakeholders across Product, Engineering, Risk, Compliance, Finance, Support, and Data • Drive prioritization and strategic decision-making in a highly cross-functional environment • Communicate platform strategy, progress, and outcomes to senior leadership

• Owning Projects End-to-End: Managing projects on new processes, workflows, internal tools and systems — from ideation and analysis to implementation, monitoring of results and optimization. • Scaling Product-Ops Across Europe: Implementing the Product-Ops strategy in Italy, France, Austria and Germany, standardizing processes and tailoring best practices to each market's unique characteristics. • Listening & Improving: Gathering feedback from other teams on customer experience and internal processes to identify improvement opportunities. • Connecting the Dots: Ensuring processes are streamlined, aligned with company strategy and supportive of business objectives — and communicating internal product updates and releases to internal teams and external stakeholders. • Reporting that Matters: Supporting management with structured reporting and analysis on the projects delivered.

Role Description As our Product Operations Specialist for Fraud New Products & Launches, you will be the absolute guardian of operational readiness. You will bridge the gap between Product, Engineering, Strategy, and Fraud Operations, ensuring that every new product, payment method, corridor, or market expansion launches securely without operational drag or unexpected fraud exposure. You are a full-stack operational project manager with a deep understanding of payments and fraud mechanics. You know how to design risk frameworks, align complex cross-functional teams under tight deadlines, and build repeatable governance rails from scratch. You will roll up your sleeves to map out specific fraud risk vectors, build our Go/No-Go playbooks, and scale our operational launch capabilities as Félix continues its rapid regional expansion. Responsibilities - Launch Readiness Ownership: Own operational requirements (people, process, tooling) for every new product/corridor/payment-method launch before go-live. - Risk Vector Design: Support identifying and document the specific fraud risk vectors introduced by each new product. Work with Strategy but mostly get the risk vectors and design the approach with stakeholders (Investigations, Ops). - Queue & Staffing Design: Define the queues, SLAs, and staffing implications a launch introduces; hand off to Ops team for execution. - Readiness Playbook & SOPs: Build and iterate operational and escalade SOPs for Ops to execute. - Cross-Functional Project Management: Run the operational workstream of each launch timeline across Product, Eng, Strategy, and Ops. - Post-Launch Retros: Run post-mortems and feed learnings back into the playbook. - Reporting to Leadership: Present launch pipeline status and readiness health to the Fraud Product & Operations Lead. - Monitoring Operational Launch Success: Monitor Operational Effectiveness and decide when to declare BAU. Qualifications - Proven track record running cross-functional teams, programs, or product launches under strict deadlines. - Exceptional capacity to manage and align stakeholders (Product, Eng, Strategy) without formal authority. - Deep understanding of fintech risk ecosystems, transaction monitoring, or payment operations. - Experience in risk-vector & SOP design for new products, as well as governance/readiness-gate design. - Hands-on data fluency (SQL/BigQuery for tracking readiness metrics). - Exceptional written communication and documentation clarity. - High capacity to operate autonomously and take complete ownership under high ambiguity. - Advanced proficiency in English. Requirements - These are the applicable requisites, although equivalent competencies in any of the above will also be considered. Benefits - Competitive salary - Initial stock options grant - Annual performance bonus - Health, dental, and vision plans - Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it. - Continuous learning opportunities - Unlimited PTO - Paid parental leave - Empowering opportunities for growth in a dynamic entrepreneurial environment Equal Opportunity Employer At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

Role Description The simplest way to describe the job: you are the product manager for the product and R&D organization. Your customers are the people who build, the product team, engineering, data, design, and the AI Transformation team. Your job is to understand their friction, then put the systems, cadences, tooling, and ways of working in place that let each of them operate at the top of their license. It is also a strategy role, not only an operations one. You will help shape where our product portfolio is going, not just how it runs: - How products scale - What reusable core lives inside the things we build for individual clients At heart this is a connector role. You sit above the individual teams and products and find the through-lines, the shared building blocks, and the leverage that no single team sees from inside its own work. You will not do this by showing up with process and telling people to follow it. You will do it by understanding what is actually holding the org back, then designing the lightest change that solves it and bringing people along on why it matters. This is a hands-on, build-it-yourself role, not a manage-a-team role. You will be in the tools, in the repos, and in the rooms. It is also a role with room to grow: - The surface is wide on purpose, spanning product strategy and portfolio - The product operating model - Delivery coordination across teams - The systems that keep us reliable as we scale - Making the whole company AI-native What you will own - You’ll own how our product organization scales — shaping a multi-product portfolio, building the operating cadences that turn strategy into shipped work, and acting as the connective tissue across delivery teams so problems surface before they become fire drills. - Shape the product portfolio: find the reusable building blocks across clients instead of one-off builds for each customer. - Own core operating cadences: sprint planning, OKRs, and the idea-to-ship process from PRD through shipped learnings. - Run cross-team delivery coordination (scrum-of-scrums), keeping one honest view of the portfolio for leadership. - Build the systems that replace status-chasing with live visibility (Jira/Notion dashboards). - Own the delivery and reliability operating system: capacity gates, release sign-off, and partnering with engineering on system health. - Drive AI-native operations and co-own company-wide adoption of our internal AI workflow marketplace. Qualifications - Multiple cycles across a few companies in product operations, R&D operations, technical program management, or an adjacent role where you owned how a product organization actually runs, ideally including time at a company going through fast scaling. - Demonstrated experience building operating models, OKR systems, and idea-to-ship or SDLC frameworks from a light starting point, not just administering ones that already existed. - Someone who has driven AI adoption for others, not just personal AI use. You have gotten other people and teams to change how they work, and made it stick. - Real, hands-on fluency building with modern AI tools with a strong point of view and a curious mind. - Experience coordinating delivery across multiple teams (a scrum-of-scrums, program-management, or portfolio capacity), or the clear appetite to grow into it. - Enough technical fluency to be useful in architecture, scaling, and reliability conversations with engineers, and the appetite to go deeper. - Comfort with Jira and Notion (or the equivalent), and the instinct to make a system of record that people actually keep current. - Strong cross-functional facilitation, especially the ability to move a stuck decision forward without owning the decision yourself. Who you are - You measure your work by outcomes, not motion. While you’ve worked on the process, your orientation is to the customer. You are a connector. You see the through-lines across teams and products that no one sees from inside a single one, and you turn them into leverage. - You are a change agent for AI. You don't just use the tools well yourself; you get a whole organization to change how it works, and you make that change feel like a gift rather than a mandate. - You operate light. You can build the right amount of process for a 100-person company and resist the urge to import the playbook from a 500-person one. You earn adoption by solving real pain, not by mandate. - You learn before you change. You will want to understand how things work and who they work for before you redesign them, and you will manage the change deliberately when you do. - You want the org to work with joy. You believe, and have seen, that teams that enjoy the work do better work, and you treat internal friction as a problem worth solving for its own sake. Benefits - The pay range for this role is between $180,000 and $210,000, and will depend on your skills, qualifications, experience, and location. - This role is also eligible for equity and benefits.