team.blue

• Own the DACH marketing strategy • Execute high-impact initiatives that drive awareness, credibility, and lead generation • Work closely with the sales team to define market opportunities and create marketing materials • Implement localised lead generation campaigns • Proactive approach to collecting and analysing feedback from local teams • Identify, plan, and execute local events • Manage local PR initiatives and media opportunities

• Responsible for HR administration and personnel data (e.g., contracts, personnel files, HRIS systems, time tracking) • Interface to payroll, including preparation, verification and communication of payroll runs • Monitoring and control of time tracking, ensuring compliance with working time regulations • Managing the entire employee lifecycle (onboarding, development, offboarding) • Independently conduct the full recruiting process (job postings, screening, initial interviews) • Ensure employment law compliance (including IT collective agreement/IT-KV, working time regulations, agreements, etc.) • Maintain and improve HR processes and policies (e.g., onboarding, performance management) • Implement HR projects (e.g., employee surveys, employer branding, compensation topics) • Serve as point of contact for employees and managers on employment law and organizational matters • Prepare, analyze and improve HR reporting and key metrics

• Establish a relationship of trust with every customer who contacts us, representing the values of the company • Provide first level support on domains, email, hosting, dedicated and virtual servers and website creation tools. Accompany the customer until his questions are fully answered • Detecting the needs of our customers, advising them on the purchase of new products • Commercial attitude • Follow up with customers in need of support and technical assistance by email, chat and/or telephone • Escalate queries that cannot be resolved to the second level support team

• Proporcionar asistencia al cliente a través del correo electrónico y teléfono • Resolver inquietudes y problemas técnicos

• Develop and execute strategic talent acquisition plans using market intelligence, competitive benchmarking, and internal workforce needs to attract top-tier talent • Lead the end-to-end recruitment process for a wide variety of roles, ensuring a seamless and engaging candidate experience, from role definition, posting and sourcing to technical assessments and offer management • Partner closely with team.blue HR teams to ensure recruitment processes comply with local entity requirements and internal procedures • Act as the main point of contact for hiring managers throughout the recruitment process • Monitor and optimize recruitment KPIs, with a strong focus on time-to-fill, candidate experience, and quality of hire • Ensure a consistent, structured, and fair recruitment process across all entities • Train and support hiring managers on recruitment best practices, interviews, and decision-making • Act as a trusted partner to hiring managers, providing guidance on role scoping, seniority, market insights, and hiring strategies • Challenge and align hiring needs with business priorities and headcount planning • Coordinate stakeholders across countries and entities to ensure smooth and timely hiring decisions • Support onboarding coordination and contribute to creating a smooth and consistent new hire experience across entities • Contribute to the definition and deployment of Kolsquare’s employer branding strategy • Own and maintain recruitment-related content (career page, job descriptions, recruitment messaging) to ensure clarity, consistency, and alignment with Kolsquare’s culture and values • Continuously improve the candidate experience as a core pillar of employer branding

• Identificare e qualificare nuovi lead tramite attività outbound (call, email, LinkedIn) e inbound. • Pianificare e gestire demo per gli Account Executive, supportando l’intero ciclo di vendita. • Collaborare con Account Executive, Marketing e team interni per massimizzare i risultati commerciali. • Utilizzare il CRM per gestire pipeline, forecast e attività quotidiane in maniera strutturata. • Aggiornarsi sui trend di accessibilità digitale, normative e mercato. • Mostrare curiosità, voglia di imparare e proattività, contribuendo alla crescita del team Sales.

• Architect and evolve our multi-agent orchestration platform (currently built on Hermes / Multica) • Design and implement voice AI pipelines — STT, real-time TTS with streaming, VAD, SIP/RTP telephony integration • Build and maintain RAG pipelines with retrieval quality measurement, re-ranking, and hybrid search over vector + keyword indexes • Fine-tune and evaluate LLMs for domain-specific tasks including customer support, classification, and structured extraction • Own the AI observability stack: tracing, instrumentation, cost tracking, and quality regression alerting • Define and enforce guardrails: hallucination detection, PII redaction, output safety scanning, and rate-limiting across multi-tenant deployments • Build data ingestion, preprocessing, and feature pipelines supporting model training and continual learning • Set architectural standards for AI systems across the group; conduct design reviews and own ADRs for major decisions • Mentor ML engineers and applied scientists; grow the team's capabilities in production AI • Engage with external research partners and track emerging work to identify signals worth productionizing

• Own the full lifecycle of lead magnets (ebooks, templates, guides) • Analyze blog performance to create new lead magnets • Track lead magnet performance and run experiments for improvements • Collaborate with content teams to distribute lead magnets effectively • Hypothesize, test, and iterate on projects

• Develop and manage a scalable marketing and go‑to‑market strategy for multiple European markets • Position, launch, and scale strategic product and solution offerings • Translate company strategy into clear marketing objectives, KPIs, and roadmaps • Own brand building, content strategy, demand generation, and awareness across the full funnel • Plan and execute localized campaigns across European markets • Ensure clear, compelling, and market-oriented communication of product value • Structure, manage, and continuously optimize the entire funnel from awareness to conversion, ensuring high-quality lead flow • Align Marketing and Sales processes, messaging, and targets, ensuring a smooth handover of marketing-generated leads to Sales • Provide operational guidance to a future Sales team member (e.g. lead qualification, outreach, follow-ups) • Collaborate closely with the Executive Team, Product, Sales & Support to drive market execution and product adoption • Leverage data‑ and AI‑driven methodologies to continuously improve effectiveness, efficiency, and decision quality • Own marketing budget planning, forecasting, controlling, and performance reporting • Lead, coach, and develop a small Marketing & Sales team (internal & external) • Manage external partners (agencies, freelancers, tools)

• Lead our Marketing & Sales team to drive growth, sharpen positioning, and turn strategy into results in a remote, AI-first SaaS environment • Develop and manage a scalable marketing and go‑to‑market strategy for multiple European markets • Position, launch, and scale strategic product and solution offerings • Translate company strategy into clear marketing objectives, KPIs, and roadmaps • Own brand building, content strategy, demand generation, and awareness across the full funnel • Plan and execute localized campaigns across European markets • Ensure clear, compelling, and market-oriented communication of product value • Structure, manage, and continuously optimize the entire funnel from awareness to conversion, ensuring high-quality lead flow • Align Marketing and Sales processes, messaging, and targets, ensuring a smooth handover of marketing-generated leads to Sales • Provide operational guidance to a future Sales team member (e.g. lead qualification, outreach, follow-ups) • Collaborate closely with the Executive Team, Product, Sales & Support to drive market execution and product adoption • Leverage data‑ and AI‑driven methodologies to continuously improve effectiveness, efficiency, and decision quality • Own marketing budget planning, forecasting, controlling, and performance reporting • Lead, coach, and develop a small Marketing & Sales team (internal & external) • Manage external partners (agencies, freelancers, tools)