• Lead mid-market and enterprise customers through successful implementations and launches • Empower customers to complete implementation successfully by ensuring they are tracking against optimal timelines and achieving time to first value • Drive the value of Greenhouse through implementation, helping customers navigate and overcome roadblocks • Provide support and mentorship by demonstrating knowledge of products, services, and best practices • Own implementation tasks such as system design, product training, configuration, and organizational roll out strategies • Advocate for client needs and product requests to internal teams • Partner with internal teams to ensure a smooth transition for customers post-implementation • Become a subject matter expert on all Greenhouse products • Additional projects and responsibilities as business needs require

• Own launch implementation end to end: from intake and kickoff through go-live and a short post-launch stabilization window. • Specialize in RCM: drive complex RCM product launches from intake through go-live with hands-on execution as a front-line RCM specialist, pulling in expert resources as needed. • Cross-functional Implementation Partner: provide the detail and deliver expertise to Sales and Success partners to build and manage effective client mutual action plans; ensure partners are consistently informed and enabled to successfully manage client relationships. • Orchestrate the rollout: organize Overjet's internal teams (e.g. Solutions Engineering, Training, Support, Clinical) and the client to get clinics live; sequence and manage the delivery chain to hit delivery timelines. • Run the operational execution: execute the steps required to get launches done across resourcing, scheduling, install, training, and readiness; keep momentum when things get messy. • Keep systems of record honest: own clinic-level reporting and action tracking, maintain clean and accurate records, keep Salesforce and trackers current, and move customers cleanly through the stage gates. • See around corners: Surface blockers and capacity risks early, proactively resolve issues, and help build the playbooks and automation that make the next launch faster.

• Own launch implementation end to end: from intake and kickoff through go-live and a short post-launch stabilization window. • Cross-functional Implementation Partner: provide the detail and deliver expertise to Sales and Success partners to build and manage effective client mutual action plans; ensure partners are consistently informed and enabled to successfully manage client relationships. • Orchestrate the rollout: organize Overjet's internal teams (e.g. Solutions Engineering, Training, Support, Clinical) and the client to get clinics live; sequence and manage the delivery chain to hit delivery timelines. • Run the operational execution: execute the steps required to get launches done across resourcing, scheduling, install, training, and readiness; keep momentum when things get messy. • Keep systems of record honest: own clinic-level reporting and action tracking, maintain clean and accurate records, keep Salesforce and trackers current, and move customers cleanly through the stage gates. • See around corners: Surface blockers and capacity risks early, proactively resolve issues, and help build the playbooks and automation that make the next launch faster.

• Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. • Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact. • Develop comprehensive implementation frameworks for technology rollouts. • Coordinate with operator teams to ensure smooth technology adoption. • Review training programs and materials for facility staff and management. • Monitor adoption metrics, user satisfaction, and operational impact. • Design and execute change management strategies for technology implementations. • Assess organizational readiness and identify potential resistance points. • Build change champion networks across facilities and regions. • Develop communication plans and stakeholder engagement strategies. • Analyze existing operational processes and identify improvement opportunities. • Design integration points between new technologies and existing systems. • Establish performance metrics and success criteria for operational improvements. • Coordinate with IT teams on technical integration requirements. • Build strong relationships with facility administrators and operations teams. • Conduct regular site visits to assess implementation progress and gather feedback. • Facilitate best practice sharing across facilities and regions. • Support facility teams with troubleshooting and optimization. • Create comprehensive training curricula for various technology implementations. • Develop user manuals, quick reference guides, and support documentation. • Establish help desk protocols and escalation procedures. • Coordinate with vendors on training resources and ongoing support.