• Own launch implementation end to end: from intake and kickoff through go-live and a short post-launch stabilization window. • Cross-functional Implementation Partner: provide the detail and deliver expertise to Sales and Success partners to build and manage effective client mutual action plans; ensure partners are consistently informed and enabled to successfully manage client relationships. • Orchestrate the rollout: organize Overjet's internal teams (e.g. Solutions Engineering, Training, Support, Clinical) and the client to get clinics live; sequence and manage the delivery chain to hit delivery timelines. • Run the operational execution: execute the steps required to get launches done across resourcing, scheduling, install, training, and readiness; keep momentum when things get messy. • Keep systems of record honest: own clinic-level reporting and action tracking, maintain clean and accurate records, keep Salesforce and trackers current, and move customers cleanly through the stage gates. • See around corners: Surface blockers and capacity risks early, proactively resolve issues, and help build the playbooks and automation that make the next launch faster.

• Bridge technology solutions with operational implementation across 1,400+ facilities, ensuring successful adoption, staff training, and sustainable integration. • Lead change management initiatives and coordinate with existing operations teams to maximize technology adoption and operational impact. • Develop comprehensive implementation frameworks for technology rollouts. • Coordinate with operator teams to ensure smooth technology adoption. • Review training programs and materials for facility staff and management. • Monitor adoption metrics, user satisfaction, and operational impact. • Design and execute change management strategies for technology implementations. • Assess organizational readiness and identify potential resistance points. • Build change champion networks across facilities and regions. • Develop communication plans and stakeholder engagement strategies. • Analyze existing operational processes and identify improvement opportunities. • Design integration points between new technologies and existing systems. • Establish performance metrics and success criteria for operational improvements. • Coordinate with IT teams on technical integration requirements. • Build strong relationships with facility administrators and operations teams. • Conduct regular site visits to assess implementation progress and gather feedback. • Facilitate best practice sharing across facilities and regions. • Support facility teams with troubleshooting and optimization. • Create comprehensive training curricula for various technology implementations. • Develop user manuals, quick reference guides, and support documentation. • Establish help desk protocols and escalation procedures. • Coordinate with vendors on training resources and ongoing support.

• Lead end-to-end implementations across the full project life cycle • Lead client workshops to gather requirements, review processes, and define solution designs • Implement Sales & Use Tax Compliance, Certificate Manager, and VAT Compliance solutions • Provide training, documentation, and knowledge transfer to client teams • Manage project issues, risks, and status updates while partnering with internal and client stakeholders • Support presales and solution discussions as needed

Role Description Are you ready to take on a dynamic role where you can make a real impact? As a WMS Consultant at RF-SMART, you'll be at the forefront of delivering cutting-edge warehouse management solutions using our innovative data collection software for NetSuite ERP. - Design & Deliver: Create tailored warehouse data collection solutions using RF-SMART for the NetSuite ERP application, focusing on areas like receiving, inventory control, picking, and light production. - Consult & Advise: Be the go-to expert for customers, guiding them on best practices in warehouse setup, receiving, and shipping. - Lead Customer Implementations: Perform tasks and assist customers with application design, setup, testing, and training. - Problem-Solve: Tackle customer issues head-on, whether through the NetSuite ERP or RF-SMART software, and find innovative solutions. - Assume Role of Trusted Advisor: Comfortable as primary contact to provide product information and best practice solutions. - Enhance & Innovate: Scope and document custom requirements, conduct thorough testing of developed solutions, coordinate with the development team to ensure successful, on-target delivery. - Stay Organized: Keep all customer interactions, project tasks, and communications organized and on track in a fast-paced environment. - Train & Support: Lead training sessions and provide ongoing support, ensuring customers are confident and successful post-Go Live. Qualifications - Typically, five (5) or more years of warehouse operational experience, or warehouse consulting, with familiarity with ERP systems (especially NetSuite) considered a plus. - Proven experience delivering projects successfully, from kickoff through Go-Live, while managing timelines, scope, and customer expectations. - A clear, confident communicator with excellent written, verbal, and presentation skills, whether in person or through remote meetings. - Flexible and willing to travel throughout the EMEA region as required to support customer implementations, training, and meetings. Travel is expected to be around 30%, though this may vary depending on project needs. - Comfortable with a flexible schedule. This isn't a typical nine-to-five role, and the variety it brings, from customer calls across the region to occasional Go-Live support, is part of what makes it exciting. - Highly self-motivated, comfortable juggling multiple projects independently and keeping everything on track. Benefits - Working at RF-SMART means joining a culture that values growth, collaboration, and innovation. - As a WMS Consultant, RF-SMART for NetSuite, you'll work alongside a passionate team dedicated to making a difference, both for our customers and our employees. Requirements - Employer does not sponsor applicants for employment visa status (e.g. H-1B visa status), or support STEM OPT/Everify at this time. Company Description The above noted job description is not intended to be an exhaustive list of all duties and responsibilities that may be assigned, but rather to give a general sense of the responsibilities and expectations of the job. As the nature of business demands change so, too, may the essential functions of this specific position and/or the skills and abilities required. RF-SMART is an Equal Employment Opportunity (EEO) employer.