Digital FM and Technology Apprentice

Digital MarketingDigital MarketingFull TimeRemoteMid LevelTeam 10,001+H1B No SponsorCompany SiteLinkedIn

Location

South Africa

Posted

3 days ago

Salary

0

Seniority

Mid Level

No structured requirement data.

Job Description

Digital FM and Technology Apprentice

JLL

Role Description You’ll support the day-to-day operational running of technology systems and applications on the account. Working alongside the WD Account Technology Lead and Advisory Insights and Excellence Lead, you’ll help with user support, basic administration tasks, and ongoing improvements—while building your skills in performance monitoring, security, and compliance. What you’ll do (with support and supervision): - Systems Administration & Maintenance: - Support system administration tasks such as software installations, updates, and basic configuration. - Help check systems are running effectively and report issues. - Support the account’s knowledge management approach by keeping SharePoint content organised, up to date, and easy for the team to use. - Learn the disaster recovery approach for key systems used by the account and how this supports the Business Continuity Plan. - Troubleshooting & Support: - Provide first-line troubleshooting and user support for common system and application issues. - Log, track, and escalate complex incidents to senior team members when required. - User Support, Training & Documentation: - Help create and keep documentation up to date (how-to guides, FAQs, system notes). - Support delivery of basic user guidance and onboarding where needed. - Monitoring & Continuous Improvement: - Assist with monitoring system performance and identifying opportunities to improve reliability and user experience. - Implement agreed changes with supervision. - Compliance & Auditing: - Support compliance and audit activities by gathering evidence, following procedures, and helping ensure systems meet security and regulatory requirements. - Scripting & Automation (Development Opportunity): - Learn to use scripting/automation to streamline repetitive tasks, supporting the team to improve efficiency. - Collaboration & Communication: - Work closely with the Account Technology Lead, and wider team to share updates, follow processes, and support service delivery. - Build positive working relationships with client business and IT contacts, learning how to communicate clearly and professionally. - Support communication and coordination for technology changes at the account level, helping the team deliver upgrades and enhancements (e.g., updates to Service Delivery Applications). - Security Awareness & Support: - Support the implementation of security policies and procedures. - Spot and report potential vulnerabilities or suspicious activity, following the correct escalation process. - Follow JLL and client information security and cyber security policies, and complete any required training. Qualifications - Interest in IT support, systems administration, and troubleshooting. - Willingness to learn basic scripting/automation (e.g., PowerShell). - Awareness of IT security and the importance of following policies, handling data safely, and escalating concerns. - Clear communication skills and a helpful approach to supporting users and stakeholders. - Able to work as part of a team, take guidance, and manage your time while developing confidence and independence. Location - Remote – Cape Town, ZAF

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