Role Description The AI Operations Lead is the operating layer of Arcadia's AI transformation. You will work directly with teams across the company, in product, engineering, go-to-market, finance, and operations, to learn how the work actually happens and bring AI into it. In practice that means: - Designing and shipping the Claude skills, agents, and workflows teams adopt. - Establishing the patterns, standards, and champion network that let those wins compound long after you have moved to the next team. Outcomes are the bar. An AI workflow earns its place by what it changes for the team, not by how novel it is, and that standard decides what scales and what gets retired. You will hold the work to that test: - Adoption that holds. - Time given back to people for higher-value work. - Workflows that outlast the team where they started. You are as fluent in designing a Claude skill as you are mapping a messy process or bringing a skeptical team along, and you solve a problem once, turn it into a pattern, and hand it to the rest of the company. Arcadia is open to fully remote candidates and employees have access to co-working spaces. Qualifications - 5–8 years spotting where workflows break down across departments. - Experience working hand-in-hand with engineering to ship solutions: automations, AI workflows, internal tools. - Strong workflow- and process-design instincts. - Interpersonal range to win trust across different teams and cultures. - Bias for reusable systems over heroics. - Comfort operating in ambiguity inside a fast-moving, post-acquisition organization. Requirements - Experience standing up enablement, center-of-excellence, or champion-network models (nice-to-have). - Familiarity with AI governance concepts (data classification, human-in-the-loop, security review) (nice-to-have). - Exposure to AI-native operating models at high-performing software organizations (nice-to-have). - Background in R&D, product, or engineering operations (nice-to-have). Benefits - "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection. - Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year. - 11 annual holidays. - 10 days sick leave. - Up to 3 weeks bereavement leave. - Up to 4 weeks of caregiver leave. - Military leave for eligible services or events. - 2 volunteer days off. - 2 professional development days off. - 10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees. - 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.

• Engage with clients every day: on the phone, in a videoconference, or from the stage at a Gartner event • Conduct research and analysis in specific areas of expertise targeting client’s key questions to create thought leading insights • Deliver high-quality actionable advice and strong positions through a variety of media • Write high-quality, clear, practical, advisory research and reference architecture documents • Respond to client questions, create materials for, and deliver to clients via teleconference, video conference or webinar and event presentations

• Leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda • Acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities • Ensures WFM inputs are embedded early and accurately in enterprise decision-making • Responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives • Translates enterprise-level decisions into actionable workforce plans and ensures risks and opportunities are clearly understood

• Develop clear, compelling, enterprise-aligned storytelling for AI and Data vision, priorities, and impact. • Provide strategic communications counsel to AI and Data leaders, including messaging, positioning, engagement, and thought leadership. • Translate complex AI, data, and digital topics into accessible, credible communications for diverse audiences. • Lead integrated communications plans across internal and external channels aligned with enterprise priorities. • Oversee executive communications (talking points, presentations, Q&A, briefings, town halls, engagement materials). • Drive communications strategies to support AI tool awareness, adoption, and responsible use. • Partner cross-functionally (change, HR, tech, training, business) to support AI initiatives and adoption. • Support external thought leadership and ensure messaging consistency across social media. • Anticipate and advise on reputational, legal, compliance, and stakeholder considerations. • Measure effectiveness and use insights to improve engagement, adoption, and clarity. • Lead complex, cross-functional workstreams, including planning, alignment, timelines, and execution. • Manage agencies and cross-functional teams to deliver integrated programs with clear outcomes.