Arcadia

Role Description The AI Operations Lead is the operating layer of Arcadia's AI transformation. You will work directly with teams across the company, in product, engineering, go-to-market, finance, and operations, to learn how the work actually happens and bring AI into it. In practice that means: - Designing and shipping the Claude skills, agents, and workflows teams adopt. - Establishing the patterns, standards, and champion network that let those wins compound long after you have moved to the next team. Outcomes are the bar. An AI workflow earns its place by what it changes for the team, not by how novel it is, and that standard decides what scales and what gets retired. You will hold the work to that test: - Adoption that holds. - Time given back to people for higher-value work. - Workflows that outlast the team where they started. You are as fluent in designing a Claude skill as you are mapping a messy process or bringing a skeptical team along, and you solve a problem once, turn it into a pattern, and hand it to the rest of the company. Arcadia is open to fully remote candidates and employees have access to co-working spaces. Qualifications - 5–8 years spotting where workflows break down across departments. - Experience working hand-in-hand with engineering to ship solutions: automations, AI workflows, internal tools. - Strong workflow- and process-design instincts. - Interpersonal range to win trust across different teams and cultures. - Bias for reusable systems over heroics. - Comfort operating in ambiguity inside a fast-moving, post-acquisition organization. Requirements - Experience standing up enablement, center-of-excellence, or champion-network models (nice-to-have). - Familiarity with AI governance concepts (data classification, human-in-the-loop, security review) (nice-to-have). - Exposure to AI-native operating models at high-performing software organizations (nice-to-have). - Background in R&D, product, or engineering operations (nice-to-have). Benefits - "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection. - Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year. - 11 annual holidays. - 10 days sick leave. - Up to 3 weeks bereavement leave. - Up to 4 weeks of caregiver leave. - Military leave for eligible services or events. - 2 volunteer days off. - 2 professional development days off. - 10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees. - 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.

Role Description We are looking for a product leader to define and implement Arcadia's payments strategy — serving as our internal fintech and payments leader. You will own the roadmap for payment optimization, regulatory compliance, and vendor partnerships, driving multi-million dollar improvements in payment economics while building toward a modern, best-in-class payments platform. What You'll Do - Payment & Treasury Roadmap - Metrics & Optimization: Define strategy around end-to-end payment metrics (float days, cost per payment, card mix) and own the roadmap to optimize acceptance costs via Level 2/3 metadata, smart routing, and surcharge deployment. - Core System Roadmap: Drive a compelling multi-quarter roadmap balancing quick wins, platform investments, and longer-horizon innovation bets — with a north star of a modern, optimized fintech system. - Innovation Scouting: Continuously evaluate emerging payment technologies (RTP, FedNow, open banking APIs, AI-powered reconciliation) and build a pipeline of innovation opportunities into the roadmap. - Customer Funding: Engage customers to enhance products that ease fund collection, increase float, and deliver low-cost solutions to fund Arcadia's $35B payment throughput. - Risk & Compliance - Risk & Policy: Serve as product lead for identifying and mitigating regulatory risk in customer funding and payments; partner with Legal/Compliance to define the company's stance on Money Transfer Licenses (MTLs), Agent of Payee, and Payment Facilitator models. - Fintech Vendor Management & Partnerships - Vendor & Partner Management: Own commercial relationships with key Payment Service Providers (PSPs) and processors; influence commercial outcomes, hold vendors accountable to SLAs, and incubate strategic fintech partnerships. Qualifications - Proven ability to build and drive a multi-quarter product roadmap — balancing quick wins, platform investments, and longer-horizon innovation bets. - Strong working knowledge of payment rails and processing fundamentals (ACH, RTP, FedNow, SWIFT, card networks). - Working knowledge of US payments regulatory concepts (MTLs, Agent of Payee, Payment Facilitator models). - Experience managing relationships with payment processors, PSPs, and technology partners. - Ability to produce concise, data-driven memos and presentations on complex financial and regulatory topics. - Ability to engage with engineering on API integrations, data modeling for payments reconciliation, and systems architecture. - 7+ years of product management experience, including 3+ years in payments, fintech, or financial services. Requirements - Prior experience in M&A due diligence, corporate development, or strategic consulting focused on payments or billing. Benefits - Remote first culture - work anywhere in the US as long as you have a reliable internet connection. - Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year. - 11 annual holidays. - 10 days sick leave. - Up to 3 weeks bereavement leave. - Up to 4 weeks of caregiver leave. - Military leave for eligible services or events. - 2 volunteer days off. - 2 professional development days off. - 10 weeks paid parental bonding leave for all parents and additional medical recovery time for eligible employees. - 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.

Role Description We are seeking a visionary, strategic, and growth-oriented VP, Marketing to join the Commercial team. This individual will oversee and hold ultimate accountability for Arcadia’s global marketing function, driving brand authority, demand generation, and product positioning for our enterprise solutions. - Own the brand and category narrative. - Build the company into the category-defining name in its market. - Build a scalable, accountable demand engine. - Lead product marketing and positioning. - Tie marketing to the financial story. - Scale and develop the marketing organization. - Elevate the company's external profile. - Operate as a go-to-market leader. Define, oversee, and execute Arcadia's holistic marketing strategy, ensuring complete alignment with our broader business direction and commercial growth goals. - Serve as a Strategic Integrator by identifying high-level opportunities for AI to optimize marketing department operations. - Set and drive the bar for operational excellence across the marketing organization. - Act as a key influencer and bridge-builder across the company. - Model and champion a healthy culture of feedback within the marketing function. - Translate complex company strategies into clear, inspiring messages for your team. Qualifications - 10+ years of marketing experience with significant time spent leading multi-disciplinary marketing teams. - Demonstrated success managing a 2-3 year strategic planning horizon. - Strong experience targeting Fortune 2000 companies. - A proven track record of identifying and integrating AI-assisted technologies. - Exceptional capability to coach, mentor, and build a culture of continuous feedback. - Adept at synthesizing varied perspectives and building strong operational bridges. Requirements - Direct experience in climate tech, sustainability, energy management, or the utilities sector. - Prior experience working in a fast-paced, VC/PE-backed corporate environment. - Familiarity with complex data-driven compliance and sustainability reporting frameworks. Benefits - Remote first culture - work anywhere in the US. - Flexible PTO - no accrued hours and no limit on vacation days. - 11 annual holidays. - 10 days sick leave. - Up to 3 weeks bereavement leave. - Up to 4 weeks of caregiver leave. - Military leave for eligible services or events. - 2 volunteer days off. - 2 professional development days off. - 10 weeks paid parental bonding leave for all parents. - 75-95% employer cost coverage for medical, dental, and vision benefits.

• Develop deep understanding of Arcadia's platform, data flows, and system configurations • Validate data accuracy through collaboration with internal teams and customer stakeholders • Explain and troubleshoot common data and configuration issues with increasing independence • Contribute to process documentation and continuous improvement initiatives • Proactively identify and flag risks using established playbooks and analytical reasoning • Manage blockers and apply structured problem-solving to maintain project momentum • Escalate concerns appropriately while gathering data to support resolution • Lead tactical communications within workstreams, ensuring clarity on deliverables and timelines • Present project updates effectively to customer stakeholders • Translate technical concepts into accessible business insights • Build trust through consistent, reliable communication and follow-through • Take ownership of workstream deliverables and coordinate updates autonomously • Anticipate potential delays and adjust plans proactively • Demonstrate accountability through timely updates and reliable execution

Role Description We are seeking a strategic and analytically rigorous Finance Business Partner to join the Strategic Finance / FP&A team as our dedicated commercial finance lead. This individual will own revenue and sales forecasting, quota-setting, and commercial metrics for the combined Arcadia and ENGIE Impact go-to-market organization, serving as the connective tissue between Finance, Sales, Marketing, and Customer Success. This is a high-visibility, high-impact role for a finance professional who thrives at the intersection of data and strategy. You will partner directly with the CRO and GTM leadership to translate business performance into financial insight and financial targets into commercial plans. The ideal candidate combines rigorous quantitative skills and financial expertise with genuine curiosity about energy, climate, and the enterprise software businesses that are reshaping how companies manage their operations. Arcadia is open to fully remote candidates and employees have access to co-working spaces. What you'll do: - Own the end-to-end revenue forecast model for the commercial organization, integrating pipeline data, bookings, churn, and expansion assumptions across all GTM segments. - Serve as the primary finance business partner to the CRO, VP of Sales, and GTM leadership, translating financial data into actionable insights that drive quota attainment, headcount decisions, and growth strategy. - Lead the annual quota-setting and territory planning process in close partnership with Sales Operations, ensuring alignment between top-down revenue targets and bottoms-up sales capacity modeling. - Build and maintain dashboards tracking key commercial metrics (ARR, NRR, ACV, win rates, CAC, LTV, payback period, pipeline coverage) and deliver regular reporting to the CFO and executive team. - Support QBRs, board materials, and investor-facing narratives with GTM financial performance analysis and forward-looking commentary. - Partner with Marketing to develop spend efficiency models, track CAC by channel and segment, and assess pipeline contribution from demand generation programs. - Drive financial integration work across the Arcadia and ENGIE Impact commercial teams, including harmonizing revenue definitions, CRM data standards, and go-to-market reporting. - Lead ad-hoc strategic analyses, including pricing and packaging scenarios, market expansion modeling, and M&A revenue diligence — as the company scales post-acquisition. - Continuously improve FP&A processes, tools, and automation in partnership with RevOps, Sales Ops, and the broader Finance team. Qualifications - 5+ years of progressive experience in FP&A, strategic finance, investment banking, or management consulting; at least 2 years supporting a commercial or GTM organization in a SaaS, tech-enabled services, or B2B software environment. - Expert-level financial modeling skills - you can build a bottoms-up sales capacity model, a cohort-based ARR bridge, and a scenario-driven revenue forecast from scratch. - Deep fluency in SaaS and recurring revenue metrics: ARR/MRR, NRR, GRR, ACV, TCV, CAC, LTV, payback period, magic number, and pipeline coverage ratios. - Demonstrated experience supporting quota-setting, territory carving, or incentive compensation design in partnership with Sales Operations. - Strong data skills - proficiency in Excel/Google Sheets at a minimum; experience with Salesforce and BI tools (e.g., Tableau, PowerBI) strongly preferred. - Outstanding communication and executive presence - you are equally comfortable presenting to a CFO, a CRO, or a field sales rep. - A genuine interest in leveraging AI and automation to push FP&A toward more scalable, tech-forward ways of working. - Ability to operate with high autonomy in a fast-moving, post-merger environment where structure is still being built. Requirements - Prior experience modeling revenue for businesses with mixed revenue types, including subscription, usage-based, non-recurring, and treasury revenue. - Prior experience at an energy, sustainability, or climate technology company, or financial partnership experience with a business that sells into enterprise sustainability, procurement, or facilities management buyers. - Familiarity with utility bill management, energy procurement, or sustainability reporting as a product category. - Experience supporting a commercial integration or go-to-market harmonization following an M&A transaction. - Experience with financial planning tools (e.g. Abacum, Pigment, Adaptive Planning). - Experience identifying and implementing AI-driven automation opportunities within FP&A workflows. - SQL and/or Python experience. - MBA or CFA designation. Benefits - "Remote first" culture - work anywhere in the US as long as you have a reliable internet connection. - Flexible PTO - no accrued hours and no limit on the number of vacation days exempt employees can take each year. - 11 annual holidays. - 10 days sick leave. - Up to 2 weeks bereavement leave. - 2 volunteer days off. - 2 professional development days off. - Parental leave benefits for all parents. - 75-95% employer cost coverage for medical, dental, and vision benefits for employees and dependents.

• Define and lead analytic strategy across large-scale, high-visibility engagements • Architect advanced analytic frameworks supporting medical economics, performance measurement, population health, and value-based care initiatives • Serve as the senior-most analytic escalation point for complex methodological or data integrity questions built in DBT (Spark, SQL) and Amazon Quicksight • Drive cross-functional alignment across Product, Engineering, Actuarial, Data Science, Finance, and Customer Success • Ensure technical excellence and rigor in all analytic deliverables; establish quality standards and governance practices • Identify scalable opportunities for automation, reusable intellectual property, and analytic innovation • Present insights and strategic recommendations to senior and executive-level stakeholders • Mentor and develop Lead, Senior, and Data Analysts, elevating analytic capability across the team • Influence product and roadmap decisions through data-driven thought leadership

Role Description We are seeking a Staff Engineer for our Energy Analytics Squad to build web API and data pipeline solutions integrated within the larger Arcadia Platform data ecosystem. The Energy Analytics group builds electricity cost modeling products and mathematical battery performance simulations that calculate the ROI for DER interventions like solar and storage, providing the economic insights necessary to show that clean energy technologies are the most cost-effective options for tackling the climate crisis. You will approach your work with a collaborative and exploratory mindset, attention to detail, and a proven ability to wrangle stakeholders across squads. Demonstrated experience executing on collaborative software engineering projects in an industry requiring deep domain knowledge. Requirements synthesis and clarity of communication is important: the ideal candidate will have demonstrated ownership of modules developed in collaboration with Subject Matter Experts. - Make meaningful contributions to the industry-leading electricity cost modeling RESTful API - Build out DBT data pipelines that simulate electricity costs nationwide - Translate product and SME requirements into engineering-ready designs, specifications, and implementation plans - Participate in peer technical design review sessions to ensure efficient and maintainable code - Improve squad and organization-level engineering processes and establish best practices - Work with fully remote teams Qualifications - Bachelor’s degree in Computer Science or related field required - 6+ years of software development experience at a SaaS or technology company - Experience building REST APIs - Experience with Python and enterprise Java (Spring, Spring Boot preferred) - Experience building SQL data pipelines (Snowflake + DBT preferred) - Deployed systems on AWS or similar - Strategic AI Expertise: Demonstrated experience of adoption and implementation of LLMs - Demonstrated ability to impart organizational-level impact - Experience with a Python data science ecosystem (Jupyter, Pandas, Streamlit, etc.) - Experience with NoSQL databases (Mongo preferred) Requirements - Experience designing, operating, and troubleshooting large web API systems at scale (your metrics should be measured with an M, G, or T) - Experience working in the energy or similar industry requiring deep domain knowledge - Experience working with Kubernetes and containerized platforms (Argo orchestration preferred) - Front-end experience in React Benefits - Target Annual Compensation Range for this role will be $165,000 to $295,000 - Competitive benefits component to the package

• Design and own the end-to-end user onboarding experience for new Arcadia customers, from initial platform orientation through sustained adoption milestones • Develop role-based curricula for distinct user personas: clinical staff, care managers, payer analysts, health system administrators, and executive stakeholders • Partner with Implementation and Customer Success to align training delivery with go-live timelines and post-launch success metrics • Build and own Arcadia’s certification programs, including the Arcadia Certified Professional pathway, expanding credentialing across customer and internal audiences • Coordinate training delivery at customer-facing events including Arcadia’s annual Aggregate conference • Lead development of a scalable library of asynchronous learning materials: video tutorials, interactive walkthroughs, knowledge base articles, and role-based learning paths • Own the Learning Management System strategy and administration — platform optimization, content architecture, learner experience, and reporting on engagement and completion • Apply instructional design best practices to translate complex healthcare data workflows into clear, durable learning content • Establish version control and content lifecycle governance to keep materials current through rapid product iteration • Serve as the training and enablement lead embedded in the product release cycle, participating in roadmap reviews and LA-to-GA readiness processes • Coordinate end-user V&V testing and develop feature enablement content deployed concurrent with or ahead of customer-facing launches • Develop deep, hands-on functional knowledge of the Arcadia platform across data ingestion, population health analytics, quality reporting, and Arcadia Vista • Stay current on the value-based care landscape — CMS programs (MSSP, ACO REACH, LEAD, ACCESS, Medicare Advantage), quality reporting programs, and payer/provider dynamics — so training content reflects real customer use cases • Demonstrate deeply credible understanding of customer clinical and operational workflows, including how users interact with EHRs, care management tools, and other third-party systems alongside Arcadia • Conduct user research and workflow shadowing to continuously ground training design in real-world context and surface product feedback • Build and deliver internal enablement programs that keep Arcadia’s customer-facing teams current on platform capabilities, new products, and the evolving VBC landscape • Develop onboarding programs for new hires in Customer Success, Implementation, and other operational roles, applying the Arcadia Certified Profession designation and ensuring fast time-to-productivity • Support continuing education across the broader operations organization • Hire, develop, and manage a small team of instructional designers and/or training specialists (1–3 direct reports, with runway to grow) • Define and track KPIs across training engagement, completion rates, certification attainment, and correlation to customer adoption and retention • Build scalable operational processes for training content production, review, approval, and deprecation

• Own the end-to-end lifecycle of AI-powered product capabilities from concept through customer adoption and measurable business impact • Deliver enterprise-grade generative AI products and workflow automation capabilities into production environments at scale • Work directly with customers to understand operational challenges, validate product direction, and ensure solutions address real-world healthcare workflows • Translate advances in AI, LLMs, agentic systems, retrieval architectures, and analytics into practical customer solutions • Partner closely with Engineering, Data Science, Customer Success, and GTM teams to ensure products are successfully adopted and deliver measurable value • Drive roadmap decisions using customer needs, technical realities, business objectives, and market opportunities • Own product success metrics tied to customer adoption, revenue growth, operational efficiency, and business outcomes • Act as the accountable owner for shipping high-quality products on a predictable cadence • Mentor and elevate product management practices across the broader Product organization

• Serve as the lead analytics strategist for at least one analytics engine • Develop and implement innovative analytic methodologies through DBT engines • Partner closely with product and engineering to deliver Arcadia’s analytics roadmap and contribute to product innovation • Lead cross-functional analytic initiatives • Act as an internal and external thought leader—representing Arcadia’s analytic capabilities at customer meetings, industry conferences, and publications • Oversee analytic quality standards and ensure analytic rigor across customer engagements • Guide, mentor, and develop Analysts to build organizational capacity and excellence • Identify opportunities for automation, scalability, and reusability in analytic delivery