Manager, WFM Enterprise AI Strategy and Planning
Location
Canada
Posted
2 days ago
Salary
$96.9K - $136.8K / year
Seniority
Senior
Job Description
Manager, WFM Enterprise AI Strategy and Planning
TD
• Leads the integration of workforce management (WFM) strategy into TD’s broader enterprise AI and transformation agenda • Acts as the central point of coordination between business transformation initiatives, financial planning, workforce strategy, and evolving cloud and AI priorities • Ensures WFM inputs are embedded early and accurately in enterprise decision-making • Responsible for tracking workforce assumptions, capacity impacts, and financial implications tied to major transformation initiatives • Translates enterprise-level decisions into actionable workforce plans and ensures risks and opportunities are clearly understood
Job Requirements
- Undergraduate degree or equivalent experience
- 5+ years in workforce management, strategy, or planning in a large organization
- Strong understanding of contact centre or operations environments
- Experience working with financial models and workforce forecasts
- Ability to synthesize complex information into clear recommendations
- Experience in financial services or regulated industries is an asset
- Direct experience supporting, launching, or operationalizing AWS AI capabilities, agentic AI solutions, or similar cloud-based enterprise technology initiatives is strongly preferred
- Experience helping shape or support AI-enabled business strategies, including partnership with technology teams on AWS platform decisions, agentic AI governance, implementation planning, or operational readiness
Benefits
- Total Rewards package includes base salary, variable compensation, health and well-being benefits, savings and retirement programs, paid time off, and career development opportunities
- Regular development conversations and access to an online learning platform
- Mentoring programs to help unlock future opportunities
- Competitive benefits plan
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