• Generate new business sales revenue • Achieve sales goals and targets for assigned territory on a quarterly and annual basis • Develop a sales strategy in the territory with a target prospect list and a regional sales plan • Develop a regional strategy and plan to leverage Nexthink partners while supporting the closure of deals from the Nordics region • Develop marketing plans with the marketing team to drive revenue growth and pipeline • Take a consultative approach with customers by understanding their existing challenges and future strategies • Prospect qualification and the development of new sales opportunities and ongoing revenue growth • Sales process management • Ongoing account management to ensure customer satisfaction

Role Description As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. - Own retention, renewals, and growth across a portfolio of existing customers - Build strong, multi-threaded relationships across key stakeholders and decision-makers - Drive upsell, cross-sell, and expansion opportunities within existing accounts - Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases - Lead renewal and commercial conversations, including pricing, terms, and negotiation - Run strategic account planning and business reviews tied to customer priorities and measurable outcomes - Identify customer challenges early and work cross-functionally to solve them - Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes - Maintain strong forecasting discipline and pipeline visibility across your book of business - Represent Reachdesk with confidence and professionalism in executive-level discussions Qualifications - 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue - Sales, SDR/BDR, or account executive experience strongly preferred - Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred - Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business - Track record of creating pipeline and generating new opportunities within existing accounts - Strong commercial judgment and problem-solving ability - Proven ability to build executive-level relationships across complex organizations - Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts - Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people. Company Description Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks. Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.

• Manage and grow a portfolio of enterprise-level accounts, driving adoption of Oxylabs' solutions to meet clients' data collection objectives • Serve as trusted advisor to clients, understanding their web scraping use cases and architecting tailored solutions that align with their business requirements • Collaborate cross-functionally with Solution Engineers, Customer Success, and Product teams to ensure seamless onboarding, implementation, and ongoing optimization of Oxylabs services • Monitor client health metrics, conduct regular business reviews, and proactively identify upsell and expansion opportunities to maximize customer lifetime value and retention • Represent Oxylabs at industry events, conferences, and client meetings, building strong executive relationships and serving as the face of the company to enterprise stakeholders

Role Description As an Account Quality Manager, you’ll be the driving force behind linguistic excellence across strategic accounts. You’ll partner closely with Program Managers, Language Leads, and global teams to ensure consistent, high-quality delivery across all languages and workflows. This role sits at the heart of our Language Services function, where quality meets impact. You’ll act as the linguistic authority for your accounts—guiding standards, solving complex challenges, and ensuring every deliverable meets client expectations. From shaping processes to training teams and supporting both offline and WordsOnline accounts, your work will directly influence customer satisfaction, retention, and growth. Qualifications - 5+ years of experience in linguistic quality or language services operations within the localization industry. - Bachelor's Degree in a related field or equivalent professional or military experience. - Fully proficient in English, both written and spoken. - Hands-on expertise in linguistic QA, terminology management, and multilingual workflows. - Comfortable working with global teams, multiple stakeholders, and cross-functional collaboration. - Strong problem-solving and analytical skills, with the ability to identify root causes and implement solutions. - Confident communication with both internal teams and external clients. - Ability to manage multiple projects and priorities while maintaining attention to detail and quality standards. - Thrive in dynamic environments and handle pressure with resilience. Requirements - Serve as the main linguistic point of contact for clients, addressing quality issues, updates, and feedback while representing Acclaro in QBRs and key discussions. - Define, implement, and centralize linguistic quality processes and standards across accounts to ensure consistency and scalability. - Drive quality monitoring, analysis, and continuous improvement, using data and account trends to enhance customer satisfaction. - Collaborate with Program Managers, Project Managers, and Language Leads to compile and maintain reference materials, including style guides, glossaries, and instructions. - Perform source text analysis in line with ISO17100 requirements and ensure linguistic readiness for projects. - Design and manage linguistic workflows, including information flows, query resolution processes, QA frameworks, and escalation paths. - Support resource strategy by partnering with Talent Finders to select the right linguists and suppliers for each project. - Train, guide, and support Language Leads, ensuring clarity on roles, expectations, and best practices across languages. - Act as the bridge between clients, internal teams, and suppliers, managing communication and resolving linguistic issues across all stakeholders. - Oversee and execute quality assurance checks, ensuring deliverables meet defined criteria and standards. - Manage terminology and linguistic assets (TBs, style guides, instructions), ensuring alignment between offline and WordsOnline environments. - Support onboarding and transition activities, including moving accounts from offline to WordsOnline, ensuring continuity and quality. Benefits - Global Team, Local Impact: Collaborate with colleagues around the world while making meaningful contributions locally. - People-First Culture: Work in a supportive, inclusive environment that values your voice and well-being. - Flexible Work Style: Enjoy remote work, flexible PTO, and a healthy work-life balance. - Career Growth: Access mentorship, development programs, and clear pathways for advancement. - Impactful Work: Help top-tier brands succeed globally while promoting cultural understanding and connection. - Competitive Compensation & Benefits: Market-leading pay, bonuses, and comprehensive medical and retirement plans. - Recognition & Support: Be seen and celebrated through regular recognition programs and supportive leadership. Company Description At Acclaro, we're more than a localization company. We're a global team of language enthusiasts, cultural connectors, and technology innovators. Our mission is to help brands speak the world’s languages and resonate deeply across cultures by blending human expertise with cutting-edge technology. With over two decades of experience and our proprietary platform, we support some of the world’s most recognizable brands in expanding their global reach.