Reachdesk Ltd

Role Description As an Analytics & Insights Analyst at Reachdesk, you will sit at the center of the company and turn data into decisions that directly shape how the business grows. Working closely with leaders across Finance, GTM, Product, and Customer teams, you will translate complex data into clear, actionable insights, identifying opportunities, influencing strategy, and driving better commercial outcomes. You will be joining at a pivotal moment as we build a modern, AI-augmented analytics function: defining what matters, establishing reporting the business trusts, and embedding AI into your workflows to scale your impact. Success means moving Reachdesk from a place where data simply exists to one where it drives every key decision. Responsibilities - Build and own the analytics layer that powers commercial, financial, product, and customer decision-making at Reachdesk, partnering with Finance, GTM, Product, and Customer Operations. - Translate ambiguous business questions into clear analyses and recommendations, working directly with leaders to frame the problem, define the metric, deliver the insight, and follow it through to a decision. - Establish a defined set of trusted, executive-grade dashboards and reports across pipeline, retention, customer health, unit economics, operational performance. - Embed AI into your own workflow and help others across the organization do the same, using LLMs and modern tooling to accelerate exploration, automate recurring analysis, and generate narratives. - Run deep-dive analyses on commercial performance across win rates, segment economics, NRR drivers, sourcing margins, gifting attach rates, sales productivity. - Support Finance and the executive team with board-ready analyses, cohort views, and variance commentary. - Champion data quality and definitions across the business, raising your hand when numbers disagree. - Build self-serve analytics where it makes sense, lifting the routine reporting burden off your plate and the business. - Develop a forward-looking analytics roadmap including what we measure, how we measure it, and where AI changes the workflow. Qualifications - 4+ years in an analytics, insights, BI, or strategic-finance role in a fast-paced commercial environment, ideally B2B SaaS or a comparable subscription business. - Strong SQL and confident working across modern BI tooling (Zoho Analytics, Tableau, Power BI, Sigma, or similar). - Track record of partnering directly with senior business stakeholders to define the question, deliver the analysis, and influence the decision. - Practical fluency using LLMs and modern AI tooling day-to-day. - Genuine commercial intuition: ability to read a P&L, talk through a sales funnel, and reason about retention, unit economics, and segment performance. - High standards for metric definitions, lineage, and the discipline required to keep numbers trustworthy. - Excellent written and verbal communication skills. - Strong sense of ownership and bias to action; comfortable operating with autonomy and ambiguity. Preferred Qualifications - Experience in a PE-backed, high-growth SaaS business with monthly board and lender reporting cadences. - Exposure to multi-stream revenue models (SaaS combined with services, sourcing, marketplace, or fulfilment). - Familiarity with the Reachdesk-relevant stack of Salesforce, NetSuite, Workato, and a modern BI layer or comparable enterprise tooling. - Hands-on experience deploying AI agents or analytical copilots in production. - Background blending finance and commercial analytics (FP&A, RevOps analytics, strategic finance). - Comfortable operating across time zones. Benefits - Competitive salary with generous stock options. - Pension with employer contributions (NEST). - Affordable Private Medical Insurance, including mental health support and fast access to care. - Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments. - A genuinely collaborative culture with innovative, fun, and ambitious people.

Role Description As the Head of Business Systems & Operations at Reachdesk, you will own and shape the systems and data architecture that underpin how the business operates. You will be responsible for connecting Finance, GTM, Product, and Customer teams through a single, trusted system landscape, ensuring data flows cleanly across Salesforce, NetSuite, Workato, and our BI layer. This is a high impact role where you will define how the business uses its systems, not just maintain them. You will join at a critical stage as we complete our closed-loop architecture and transition ownership from product into the business. You will have full autonomy to design, govern, and evolve this ecosystem while embedding AI into core workflows and decision making. This role is particularly suited to someone who enjoys creating order from complexity: building a reliable, scalable foundation that the business trusts, enabling faster decisions, stronger financial control, and a step change in operational efficiency across Reachdesk. Your Responsibilities - Own the end-to-end systems and data architecture connecting Salesforce, NetSuite, Workato, the Reachdesk SaaS platform and the BI layer, ensuring trusted, timely data flows across Finance, GTM, Product, and Customer teams. - Lead from the front — set technical direction by being in the systems alongside your team, not just reviewing their work. You will personally own the highest-leverage build and architecture decisions. - Lead the transition of systems ownership from various teams, establishing a clear operating model, governance framework, and roadmap that the business trusts and that can evolve as needs change. - Complete and continuously evolve this architecture so every core process is underpinned by clean data and reliable automation. - Embed AI into core workflows and decision-making, from forecasting and pipeline insights to customer health, billing, and operational automation, delivering measurable efficiency gains. - Define and enforce data governance, master data management, and integration standards across all systems, safeguarding quality and consistency. - Partner closely with Finance, RevOps, Customer Operations, and Product to translate business priorities into scalable system solutions, balancing speed of delivery with long-term architectural integrity. - Build, lead, and develop a small, high-performing team of systems and operations specialists, and manage external delivery partners where needed. - Own vendor relationships, contracts, and roadmaps for our core SaaS stack, ensuring we get value, leverage, and influence over product direction, with a focus on finding efficiencies and cost savings. - Define and report on system health, data quality, and operational efficiency KPIs to the executive team and Board where relevant. Qualifications - 8+ years in Business Systems, RevOps, or BizTech leadership roles within B2B SaaS, with at least 3 years leading a function or team. - Deep, hands-on expertise across Salesforce and NetSuite, including a track record of designing and evolving the integration layer between them. - Strong experience with iPaaS platforms (Workato strongly preferred) and modern BI tooling. - Demonstrated ability to design and operate a closed-loop architecture, covering quote-to-cash, lead-to-revenue, and customer lifecycle, in a multi-entity, multi-currency environment. - Demonstrably hands-on within the last 12 months — you can speak in concrete detail about systems you have personally configured, automations you have built, or data models you have designed, not just programmes you have sponsored. - Robust data governance and master data management discipline, with a clear point of view on ownership, lineage, and quality. - Proven track record of leading complex, cross-functional systems programs end-to-end, on time and on budget. - Excellent stakeholder management, particularly with Finance and GTM leadership, and the ability to translate technical decisions into commercial impact. - People leadership experience with a coaching mindset, and the ability to build a small team that punches above its weight. Preferred Qualifications - Experience in a PE-backed, high-growth SaaS environment with tight financial control requirements. - Familiarity with multi-stream revenue models (e.g. SaaS combined with services, marketplace, or fulfillment) and the revenue recognition complexity they bring. - Hands-on experience embedding AI/ML or agentic automation into operational workflows, not just experimenting with it. - NetSuite and/or Salesforce certifications. - Experience transitioning systems ownership into a Business Operations function. - Background working in a UK/US dual-headquartered, scaling SaaS business, comfortable operating across time zones and entities. Benefits - Competitive salary with generous stock options - Pension with employer contributions (NEST) - Affordable Private Medical Insurance, including mental health support and fast access to care - Flexible PTO that increases the longer you’re with us, plus extra flexibility for life’s unexpected moments - A genuinely collaborative culture with innovative, fun, and ambitious people

Role Description Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across existing Reachdesk customers, with a focus on branded merchandise and promotional products. Your objective is to grow branded merchandise revenue across existing Reachdesk customers and become their primary partner for the merchandise they use for their gifting strategies, sponsored events, internal reward programs, and more. You will run a full-cycle expansion sales motion within an existing customer book—identifying whitespace, building pipeline, leading discovery, shaping solutions, negotiating terms, and closing revenue. This is a highly commercial role with short, execution-focused sales cycles, typically 1-3 weeks. Success requires creating demand within current accounts, navigating timelines, inventory, production, and budget, and shaping solutions that convert opportunities into repeatable revenue streams. - Own a quarterly target and consistently meet or exceed quota within a defined portfolio of existing clients - Drive the full commercial cycle—from opportunity creation through discovery, proposal, negotiation, close, and expansion - Identify and create new revenue opportunities by mapping stakeholders, uncovering budgets, and expanding into new teams and use cases - Confidently navigate a catalog of thousands of promotional products to recommend the right items for each opportunity - Build and deepen multi-threaded relationships by developing champions and engaging decision-makers across the organization - Lead discovery to uncover customer goals, timelines, priorities, budget, and buying process - Develop and present proposals, pricing, and commercial recommendations tied to customer goals and operational feasibility - Effectively negotiate your orders to win deals against major players in the industry - Create demand by introducing new branded merchandise and gifting use cases and packaging repeatable programs - Partner closely with Vendor Management to shape feasible solutions and ensure a smooth and high-quality post-close execution - Collaborate cross-functionally with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans - Maintain accurate forecasting, pipeline tracking, and performance reporting - Act as a voice of the customer—surfacing feedback to improve results, messaging, product, and account plays - Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities Qualifications - 3+ years of quota-carrying B2B sales experience in branded merchandise, promotional products, event/experiential solutions, print/production, packaging, or similar physical or customized offerings - Proven track record of exceeding quota and expanding revenue - Experience selling solutions that involve timelines, logistics, or delivery considerations, with the ability to navigate tradeoffs with customers - Strong commercial instincts—able to uncover opportunity, create urgency, negotiate effectively, and structure commercially sound deals - Clear visual attention to detail with an appreciation for how marketers perceive their brand image - Proven ability to run full-cycle deals in fast-paced, short-cycle sales environments - Exceptional communication and presentation skills, with the ability to influence stakeholders at all levels, including senior decision-makers - Highly self-motivated and organized—thrives in a high-activity environment with continuously improving offerings - Proficient with CRM and sales productivity tools (Netsuite experience preferred) - Strong team player with a positive, collaborative attitude and clear cross-functional communication Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative culture with innovative, fun, and dedicated people

Role Description As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. - Own retention, renewals, and growth across a portfolio of existing customers - Build strong, multi-threaded relationships across key stakeholders and decision-makers - Drive upsell, cross-sell, and expansion opportunities within existing accounts - Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases - Lead renewal and commercial conversations, including pricing, terms, and negotiation - Run strategic account planning and business reviews tied to customer priorities and measurable outcomes - Identify customer challenges early and work cross-functionally to solve them - Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes - Maintain strong forecasting discipline and pipeline visibility across your book of business - Represent Reachdesk with confidence and professionalism in executive-level discussions Qualifications - 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue - Sales, SDR/BDR, or account executive experience strongly preferred - Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred - Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business - Track record of creating pipeline and generating new opportunities within existing accounts - Strong commercial judgment and problem-solving ability - Proven ability to build executive-level relationships across complex organizations - Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts - Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people. US Salary $160,000 — $200,000 USD

This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, however your available working hours must overlap with London 9am - 6pm or New York 9am - 6pm. About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon. About the Role We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations. This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners. This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment. What You’ll Do Customs Compliance Projects - Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls. - Review existing customs processes and help design, improve, and document scalable compliance procedures. - Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance. - Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions. - Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant. - Identify compliance risks within current and proposed operating models, and recommend practical mitigations. Cross-Functional Support - Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions. - Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes. - Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records. - Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices. Data, Controls, and Documentation - Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records. - Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting. - Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed. About You - Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role. - Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation. - Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners. - Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently. - Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities. - Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures. - Confident working cross-functionally with legal, finance, operations, product, and external partners. - Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred. - Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects. Working Arrangement - 6-month contractor engagement, with the potential to extend on a month-to-month basis. - Fully remote. - Open globally, provided you can reliably overlap with London or New York working hours. Perks & Benefits - Competitive salary - A super-friendly, collaborative working culture populated by fun and dedicated people We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic. We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.

This is a remote role however, you must be in the U.S. Eastern Time Zone. About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We’re growing and looking for a Sourcing Manager to join us. About the Role The Sourcing Manager is responsible for managing supplier relationships, negotiating rates, and overseeing the purchasing of promotional products and materials. You’ll play a key role in shaping how we source, curate, and deliver branded merchandise at scale for global clients, bringing campaigns to life through high quality, on brand products and building a best in class vendor network as we grow. We are looking for someone with hands-on experience in promotional merchandise or branded products to take ownership of vendor sourcing, pricing, and fulfilment. This is a high impact role with real ownership, where you will directly influence product quality, supplier strategy, and commercial outcomes. In this role, you will operate in a fast moving, high volume environment, managing multiple sourcing requests at once while balancing speed, cost, and quality. Working closely with Swag, Production, and Sales, you will own the end to end sourcing process, while building a product catalog and lookbooks that turn ideas into standout client campaigns. Key Responsibilities: - Vendor & Inventory Management - Source, evaluate, and select suppliers for promotional products and branded merchandise. Build out our vendor network as the business scales. - Negotiate pricing and terms with vendors to achieve cost savings and favorable agreements. - Set pricing that balances market competitiveness with strong margin performance for Reachdesk. - Build a vendor vetting process that aligns with business values. - Maintain strong, long-term relationships with key suppliers and oversee quality control. - Curate and create commercially compelling product catalogs and lookbooks that enable sales teams to sell across a variety of client use cases. - Ensure all items available to purchase across our vendors are accurately priced, stocked, and meet the quality standards of our clients. - Apply sustainable and scalable methodologies to pricing swag decoration to maximize Reachdesk’s margins while minimizing the time to quote these services. - Procurement & Order Management - Place orders with partner vendors & track production schedules. - Oversee large or complex orders requiring multiple vendors or custom product development. - Track team performance to ensure quarterly targets set by the leadership team are achieved. - Collaborate with warehouse and logistics partners to streamline global fulfillment. - Manage a high volume of concurrent sourcing requests, balancing speed, cost, and quality across multiple stakeholders. - Process & Collaboration - Provide guidance and support to production specialists. - Lead continuous improvement initiatives in procurement & order management processes. - Establish and evolve SOPs, working closely with cross-functional teams to continuously improve workflows and tools. About You: - Experience sourcing promotional merchandise or branded products, working directly with suppliers and decorators - Proven supplier, decorator or vendor management experience, including negotiating pricing, terms, and agreements - Strong understanding of design principles and ability to communicate them clearly - Experience using promotional product software such as CommonSKU, Hoops, MPower Promo, Netsuite, or similar - Experience using CRM platforms such as Salesforce, Hubspot, or similar - Highly organised, able to prioritise multiple workstreams across internal and external stakeholders - Strong attention to detail and accuracy across orders, pricing, and fulfilment - Able to manage workload effectively in a fast paced, high pressure environment - Strong business acumen with a cost-conscious mindset - Strong communication skills with a collaborative, team oriented approach Perks & Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, audio, visual, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy US Salary $95,000—$115,000 USD

This is a remote role however, you must be in the U.S. Eastern Time Zone. About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We’re growing and looking for a Sourcing Manager to join us. About the Role The Sourcing Manager is responsible for managing supplier relationships, negotiating rates, and overseeing the purchasing of promotional products and materials. You’ll play a key role in shaping how we source, curate, and deliver branded merchandise at scale for global clients, bringing campaigns to life through high quality, on brand products and building a best in class vendor network as we grow. We are looking for someone with hands-on experience in promotional merchandise or branded products to take ownership of vendor sourcing, pricing, and fulfilment. This is a high impact role with real ownership, where you will directly influence product quality, supplier strategy, and commercial outcomes. In this role, you will operate in a fast moving, high volume environment, managing multiple sourcing requests at once while balancing speed, cost, and quality. Working closely with Swag, Production, and Sales, you will own the end to end sourcing process, while building a product catalog and lookbooks that turn ideas into standout client campaigns. Key Responsibilities: - Vendor & Inventory Management - Source, evaluate, and select suppliers for promotional products and branded merchandise. Build out our vendor network as the business scales. - Negotiate pricing and terms with vendors to achieve cost savings and favorable agreements. - Set pricing that balances market competitiveness with strong margin performance for Reachdesk. - Build a vendor vetting process that aligns with business values. - Maintain strong, long-term relationships with key suppliers and oversee quality control. - Curate and create commercially compelling product catalogs and lookbooks that enable sales teams to sell across a variety of client use cases. - Ensure all items available to purchase across our vendors are accurately priced, stocked, and meet the quality standards of our clients. - Apply sustainable and scalable methodologies to pricing swag decoration to maximize Reachdesk’s margins while minimizing the time to quote these services. - Procurement & Order Management - Place orders with partner vendors & track production schedules. - Oversee large or complex orders requiring multiple vendors or custom product development. - Track team performance to ensure quarterly targets set by the leadership team are achieved. - Collaborate with warehouse and logistics partners to streamline global fulfillment. - Manage a high volume of concurrent sourcing requests, balancing speed, cost, and quality across multiple stakeholders. - Process & Collaboration - Provide guidance and support to production specialists. - Lead continuous improvement initiatives in procurement & order management processes. - Establish and evolve SOPs, working closely with cross-functional teams to continuously improve workflows and tools. About You: - Experience sourcing promotional merchandise or branded products, working directly with suppliers and decorators - Proven supplier, decorator or vendor management experience, including negotiating pricing, terms, and agreements - Strong understanding of design principles and ability to communicate them clearly - Experience using promotional product software such as CommonSKU, Hoops, MPower Promo, Netsuite, or similar - Experience using CRM platforms such as Salesforce, Hubspot, or similar - Highly organised, able to prioritise multiple workstreams across internal and external stakeholders - Strong attention to detail and accuracy across orders, pricing, and fulfilment - Able to manage workload effectively in a fast paced, high pressure environment - Strong business acumen with a cost-conscious mindset - Strong communication skills with a collaborative, team oriented approach Perks & Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, audio, visual, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location, benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy US Salary $95,000—$115,000 USD

Remote - Must be in the U.S. Eastern Time Zone About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees: while driving measurable ROI. We believe gifting is more than just a transaction: it’s about building genuine human connections that fuel business growth. Whether you’re engaging prospects, celebrating customers, or recognizing employees, our platform makes it easy to deliver personalized gifts, branded swag, and unforgettable event & brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognized names in technology and SaaS, Reachdesk integrates effortlessly with your marketing, sales, and HRIS tech stack and is powered by a world-class team with hubs in New York, London, and Lisbon. We’re growing and looking for an Account Executive to join us. About the Role Reachdesk is seeking a quota-carrying Account Executive to drive expansion revenue across our existing client base for Swag / branded merchandise. Your goal will be for our clients to leverage Reachdesk as their primary branded merchandise vendor to support gifting strategies, event shipments, internal reward programs, and more. You’ll run a full-cycle expansion sales motion inside your book of business, including prospecting for whitespace, building pipeline, leading discovery, developing proposals, negotiating terms, and closing business. This is a high-impact role where you’ll combine consultative selling with a world-class customer experience, becoming a trusted advisor who consistently earns repeat spend and long-term client loyalty. Key responsibilities: - Own a quarterly expansion target and consistently meet or exceed quota within a defined portfolio of existing clients - Proactively identify and pursue growth opportunities across accounts by mapping teams, stakeholders, and budget owners - Build and deepen multi-threaded relationships by developing champions, expanding across departments, and driving decision-maker alignment - Lead discovery to uncover customer objectives, pain points, timelines, and success metrics - Develop and present proposals, pricing, and recommendations tied to customer goals - Create demand and capture budget by introducing new swag use cases, packaging repeatable programs to drive reorders, and building a compelling business case - Partner closely with our Vendor Management team to shape feasible solutions and ensure a smooth post-close handoff and execution - Collaborate with Customer Success, Account Management, and Supply Chain to align on account strategy and growth plans - Maintain accurate forecasting, pipeline tracking, and performance reporting - Be a key voice of the customer by surfacing feedback to improve results, messaging, product, and developing account plays - Represent Reachdesk at customer meetings, events, webinars, and partner gatherings to deepen relationships and uncover new opportunities About You - 3+ years of quota-carrying sales experience in branded merchandise, swag, promotional products, print/fulfillment, or creative services - Proven track record of exceeding quota and expanding existing B2B accounts through consultative selling - Commercially sharp: able to ask great questions, uncover opportunities, communicate value, and win budget - Exceptional communication, influencing, and presentation skills - confident with executives, buyers, and cross-functional stakeholders - Self-motivated and highly organized, thrives in a fast-paced environment with high activity and continuously improving offerings - Proficient with CRM and sales productivity tools (Salesforce experience preferred) - Strong team player with a positive, collaborative attitude and clear cross-functional communication About the benefits —Here are just some - Competitive salary, stock options, and 401(k) matching program - Dental, audio, visual, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people *Reachdesk believes a diverse team helps us achieve our mission faster, and we actively welcome applicants from all backgrounds. Compensation is based on standardized salary ranges by role, level, and location—benchmarked against similar-size companies. Final offers reflect a mix of factors including experience, skills, and role fit, and may vary from the listed range. Privacy Policy: We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here: www.reachdesk.com/candidate-privacy-policy US Salary $120,000—$140,000 USD

This is a remote role. About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HRIS tech stacks and is powered by a world-class team with hubs in New York, London, and Lisbon. We’re growing and looking for a Talent Associate to join us. About the Role Reachdesk is hiring a Talent Associate to support hiring quality, consistency, and speed across the business. This is an entry-level, 3-month fixed-term role with the potential to become permanent, based on performance. It is designed for someone who is curious, proactive, and motivated to build a career in people-focused roles across the business. This is not a traditional entry-level hiring role. At Reachdesk, we take a thoughtful, high-bar, and increasingly innovative approach to recruitment. We care deeply about interview quality, selection accuracy, candidate experience, and building hiring processes that actually identify high-performing candidates with the drive to succeed. That means structured assessments, clear evaluation standards, continuous process improvement, and a willingness to use smarter, more modern approaches to get better outcomes. You’ll work closely with our People team and get hands-on experience of exceptional hiring in practice. You’ll learn how to identify strong candidates, support structured interviews, maintain high-quality process standards, and keep hiring workflows running smoothly from application through to decision. You’ll also contribute to a team that is always pushing to improve and finding smarter, more innovative ways to hire. This role is ideal for someone who is organised, curious, highly detail-oriented, and excited by the idea of helping build a more modern and effective talent function. What You’ll Do Support screening and selection - Review applications and help identify candidates who may be a strong fit. - Support structured screening processes and learn how to assess candidates against clear criteria. - Help ensure hiring managers spend time with candidates who are well matched to the role. - Maintain clear and accurate notes so assessment decisions are well documented. Help build and maintain high-quality hiring processes - Support the creation and upkeep of practical hiring tools such as interview guides, screening criteria, and scorecards. - Help keep hiring processes clear, organised, and consistent across roles. - Spot gaps, inconsistencies, and opportunities for improvement, and raise them proactively. - Contribute to a hiring environment that values rigour, clarity, and continual improvement. Keep the hiring workflow moving - Coordinate interviews and candidate communications with strong attention to detail. - Keep ATS records accurate and up to date. - Make sure notes, scorecards, feedback, and next steps are captured properly and on time. - Support strong handoffs between recruiters, hiring managers, and candidates. Contribute to a strong candidate experience - Help deliver a smooth, professional, and responsive process for candidates. - Communicate clearly and confidently with applicants and internal stakeholders. - Support scheduling, follow-up, and interview logistics so the process runs efficiently. Support hiring visibility - Assist with job posting and promotion activity. - Collaborate with Marketing on hiring-related posts and employer brand support where needed. - Help improve candidate reach and interest through clear and well-presented role materials. About You We’re open to candidates from a variety of backgrounds. We’re looking for individuals who have high standards for their work, sound judgement, the ability to learn quickly in a fast-moving environment, and a strong motivation to continuously improve. Must-have capabilities - Strong attention to detail and pride in getting the small things right. - Clear written and verbal communication. - High organisation and the ability to manage multiple moving parts. - Good judgement and the ability to follow a process carefully. - A proactive attitude and willingness to take ownership of tasks. - Curiosity and a genuine interest in people, hiring, and talent. - Comfort working with systems, tools, and structured workflows. - Reliability, follow-through, and a high standard of execution. - Low ego, openness to feedback, and a strong willingness to learn. Preferred qualifications - A bachelor’s degree in Psychology, Business, Human Resources, Law, Sociology, or another relevant discipline. - A strong interest in talent, hiring, people operations, or business operations. - Previous experience in an administrative, coordination, customer-facing, or operational role is helpful, but not required. About the Benefits - Competitive salary with generous stock options. - Flexible PTO, increasing with tenure, plus extra flexibility for life’s unexpected moments. - Remote working. - NEST Pension, 3% employer contribution. - Dental, audio, visual, and life insurance. We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic. We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here. UK Salary £25,000—£40,000 GBP

This is a 6-month contractor role, with the potential to extend on a month-to-month basis. This role is fully remote, and we welcome applicants from anywhere in the world who can overlap with London or New York working hours. About Us Reachdesk is the first truly end-to-end SaaS global gifting and swag platform, helping B2B companies create meaningful connections with prospects, customers, and employees while driving measurable ROI. We believe gifting is more than just a transaction. It is about building genuine human connections that fuel business growth. Whether engaging prospects, celebrating customers, or recognising employees, our platform makes it easy to deliver personalised gifts, branded swag, and memorable events and brand experiences at scale through automated sourcing, storage, and global delivery. Trusted by many of the most recognised names in technology and SaaS, Reachdesk integrates seamlessly with marketing, sales, and HR tech stacks and is powered by a global team with hubs in New York, London, and Lisbon. About the Role We are looking for an experienced contractor to support Reachdesk on a range of customs compliance projects across our global operations. This is a hands-on, high-impact contract role for someone who can quickly assess risk, improve processes, work across multiple stakeholders, and help us strengthen the way we manage customs and cross-border trade compliance in practice. You will partner closely with teams across Operations, Logistics, Marketplace, Product, Legal, and Finance, as well as external brokers, carriers, and warehouse partners. This role is best suited to someone who is practical, detail-oriented, commercially aware, and comfortable working independently in a fast-moving international environment. What You’ll Do Customs Compliance Projects - Support Reachdesk’s customs compliance work across import/export activity, customs documentation, product classification, valuation, country of origin, duties, and related operational controls. - Review existing customs processes and help design, improve, and document scalable compliance procedures. - Partner with internal teams and external logistics providers, customs brokers, carriers, and 3PLs to support compliant shipment flows and customs clearance. - Help investigate and resolve customs issues such as holds, clearance delays, documentation gaps, or shipment exceptions. - Assist with compliance for restricted items, sanctions-related considerations, and broader cross-border trade requirements where relevant. - Identify compliance risks within current and proposed operating models, and recommend practical mitigations. Cross-Functional Support - Work closely with Operations, Logistics, Marketplace, Product, Legal, and Finance to embed customs compliance into day-to-day processes and project decisions. - Support project work connected to new shipping lanes, markets, warehouse flows, sourcing models, or operational changes. - Help create and maintain internal documentation, including SOPs, guidance notes, controls, process maps, and audit-ready records. - Provide clear, practical guidance to internal stakeholders on customs-related requirements and best practices. Data, Controls, and Documentation - Support the maintenance and improvement of key customs-related data, including product classifications, origin information, shipment documentation standards, and related compliance records. - Help assess whether tools, automation, or systems changes could improve customs compliance workflows and reporting. - Assist with audit preparation, evidence gathering, remediation tracking, and general compliance project management where needed. About You - Significant experience in customs compliance, global trade compliance, import/export compliance, or a closely related cross-border trade role. - Strong working knowledge of customs requirements, import/export controls, HS classification, valuation, duties, origin, and international shipment documentation. - Experience working with customs brokers, freight forwarders, carriers, 3PLs, or other logistics partners. - Comfortable operating in a project-based role where priorities may evolve and where you are expected to work independently. - Able to spot risks, solve problems pragmatically, and balance compliance requirements with commercial and operational realities. - Strong documentation and process-design skills, with the ability to turn ambiguity into clear and workable procedures. - Confident working cross-functionally with legal, finance, operations, product, and external partners. - Experience in e-commerce, logistics, supply chain, fulfilment, or other high-volume cross-border environments is strongly preferred. - Familiarity with VAT or indirect tax concepts is helpful, but this role is primarily focused on customs compliance projects. Working Arrangement - 6-month contractor engagement, with the potential to extend on a month-to-month basis. - Fully remote. - Open globally, provided you can reliably overlap with London or New York working hours. Perks & Benefits - Competitive salary - A super-friendly, collaborative working culture populated by fun and dedicated people We are an equal opportunity employer and value diversity at Reachdesk. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, disability status, or any other protected characteristic. We process personal information submitted as part of your application in accordance with the Reachdesk Candidate Privacy Notice. Please review it here.