• Strategic management of our accounts with the goal of building and developing long-term customer relationships • Developing tailored success plans to ensure product adoption, customer satisfaction and sustainable business outcomes • Advising our customers on optimizing their business processes and successfully using Impower • Identifying expansion opportunities and closely collaborating with Sales on upselling and cross-selling opportunities • Early identification of risks, active escalation management and development of appropriate measures to prevent churn • Close collaboration with Product and Engineering to systematically incorporate customer feedback into the product roadmap • Conducting regular business reviews and advising on new product features and their successful rollout at the customer

• Initiating and scaling strategic partnerships in India that drive user growth, distribution, and adoption for OpenAI’s consumer and B2B offerings. • Establishing and managing long-term strategic partners in India, serving as the primary relationship owner and strategic lead. • Identifying and executing market-specific growth opportunities such as bundled offerings, embedded distribution, platform integrations, and co-developed product experiences. • Shaping joint product strategy with partners by aligning roadmaps, defining shared priorities, and unlocking new use cases tailored to regional needs. • Structuring, negotiating, and managing complex partnership agreements from inception through launch and scale, ensuring commercial and strategic alignment. • Creating and operating governance models with partners through regular strategic reviews, executive syncs, and performance check-ins. • Defining success metrics and tracking impact across growth, adoption, engagement, and partner performance, communicating results to senior leadership.

Role Description The Enterprise Account Manager will be responsible for generating new business sales revenue. This will be achieved through account planning, territory planning, working with Nexthink partners, using business development techniques and field-based sales activities. Your role includes: - Achieve sales goals and targets for assigned territory on a quarterly and annual basis by: - Developing a sales strategy in the territory with a target prospect list and a regional sales plan. - Develop a regional strategy and plan to leverage Nexthink partners while supporting the closure of deals from the Nordics region. - Developing marketing plans with the marketing team to drive revenue growth and pipeline. - Taking a consultative approach with customers by understanding their existing challenges and future strategies to drive the Nexthink solution within the marketplace. - Prospect qualification and the development of new sales opportunities and ongoing revenue growth. - Sales process management. - Ongoing account management to ensure customer satisfaction. Qualifications - New business sales focus. - Previous sales experience gained within software or solution sales organizations. - Demonstrable track record of achieving sales goals. - Bachelor's Degree or equivalent. - Fluent in English & Italian. - Willingness to Travel. Benefits - The base salary range for this role is 100,000-120,000 EUR gross per year. - Total on-target earnings (OTE) range of 200,000-240,000 EUR (dependent upon your experience). - Additional opportunity to earn commissions above this range. Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers’ IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees ‘Nexthinkers’ and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.

Role Description As a Commercial Account Manager at Reachdesk, you will own retention and growth across a portfolio of existing customers. This is a commercially oriented account management role focused on renewals, expansion, and strategic account growth, with some prospecting within your book of business. Success in this role requires strong commercial judgment, problem-solving ability, and the ability to turn customer needs into revenue opportunities. A key part of the role is helping customers get the most value from Reachdesk by identifying challenges early, solving problems, and quarterbacking cross-functional teams to drive strong customer outcomes. Your goal is to grow long-term customer value by understanding each customer’s business objectives, aligning them with our platform capabilities, and delivering measurable business outcomes. - Own retention, renewals, and growth across a portfolio of existing customers - Build strong, multi-threaded relationships across key stakeholders and decision-makers - Drive upsell, cross-sell, and expansion opportunities within existing accounts - Prospect to expand Reachdesk’s contractual opportunities within your book of business across teams, departments, and use cases - Lead renewal and commercial conversations, including pricing, terms, and negotiation - Run strategic account planning and business reviews tied to customer priorities and measurable outcomes - Identify customer challenges early and work cross-functionally to solve them - Quarterback internal teams across Client Success, Swag Sourcing, Marketplace, and Logistics to help customers achieve the right outcomes - Maintain strong forecasting discipline and pipeline visibility across your book of business - Represent Reachdesk with confidence and professionalism in executive-level discussions Qualifications - 5+ years in account management, account executive, renewals, or similar commercially oriented roles with direct revenue ownership, and a proven track record of renewing, retaining, and growing revenue - Sales, SDR/BDR, or account executive experience strongly preferred - Experience in subscription-based SaaS or other recurring-revenue environments with a consultative, strategic sales motion strongly preferred - Demonstrated success owning renewals, upsells, cross-sells, and expansion within an existing book of business - Track record of creating pipeline and generating new opportunities within existing accounts - Strong commercial judgment and problem-solving ability - Proven ability to build executive-level relationships across complex organizations - Strong written, verbal, and analytical skills, with the ability to clearly explain and simplify complex concepts - Highly self-motivated and organized, with a proven ability to manage multiple priorities in a fast-paced, innovative environment Benefits - Competitive salary, stock options, and 401(k) matching program - Dental, hearing, vision, and life insurance - Flexible PTO - A super collaborative working culture populated by innovative, fun, and dedicated people. Company Description Reachdesk is a leading global B2B gifting and swag platform, helping companies create meaningful connections with prospects, customers, and employees—while driving measurable ROI. Our platform makes it easy to deliver personalized gifts and support campaigns or events through automated sourcing, storage, and global delivery, while integrating seamlessly with sales and marketing tech stacks. Trusted by many of the most recognized names in the technology and SaaS space, Reachdesk is backed by a world-class team with hubs in New York, London, and Lisbon. We’re growing and currently looking for a Commercial Account Manager in the US to join us.