Technical Specialist – Cloud & Infra Engg
Location
New Jersey
Posted
2 days ago
Salary
0
Seniority
Senior
Job Description
Technical Specialist – Cloud & Infra Engg
Birlasoft
• Provide technical assistance to our international clients • First point of contact for users who call IT Service Desk • Handle issues from incoming tickets, calls & chats • Track all information in ticket tracking system • Troubleshoot basic end user issues on various software applications, hardware • Collaborate with advanced resolver teams for unresolved issues.
Job Requirements
- Service Desk Analyst Experience- 5-7 Years
- Excellent Communication Skill with international voice experience
- Strong experience & Knowledge of ITIL Process
- Strong experience & Knowledge of MIM
- Active Directory-O365 is Required.
Benefits
- Remote Position
- Permanent Position
- Strong Experience & background in Global Service Desk
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