commonsku

• Own the social media content calendar end-to-end: planning, creating, scheduling, and publishing on-brand content across channels. • Develop and pitch campaign concepts that build brand awareness and support demand generation goals. • Manage community engagement — monitor channels, respond to comments and messages, and flag opportunities or issues to the team. • Own performance reporting: track key metrics, identify trends, and turn them into recommendations for what's next. • Act as a brand voice guardian, making sure everything published is consistent with commonsku's tone and values. • Assist in planning and placing paid advertising with PPAI and other industry publications, and help track budgets and report on performance. • Draft press releases and other industry communications, working with the Manager, Brand and Demand on messaging and approval before distribution. • Help build and maintain relationships with industry media contacts and publications. • Support commonsku's presence at industry events and in industry-facing content. • Assist in the ordering and production of branded merchandise. • Oversee distribution lists and quality control for merch programs. • Support the Manager, Brand and Demand and Marketing Campaign Manager in planning and prioritizing brand and demand campaigns.

• Scope, plan, and implement well-defined features and components for the Enterprise team with support and guidance from engineering leadership. • Write clean, maintainable, and well-tested code that scales effectively, modeling high-quality development practices for the team. • Own engineering outcomes for your projects, proactively proposing solutions to improve how the team builds, delivers, and maintains software. • Apply customer empathy and product context to guide technical choices, using data and feedback to develop software our customers love. • Collaborate and mentor, supporting team growth through code reviews, technical planning, documentation, and pairing with engineering peers.

• Shape Product Strategy: Partner with Product Management and Design to shape roadmaps and define clear technical and performance requirements for future initiatives. • Champion Agility: Promote an agile mindset with team rituals and processes that support predictable delivery, fast feedback loops, and continuous improvement. • Lead Project Delivery: Drive the execution of complex, cross-functional engineering projects. Scope and stage work into well-defined milestones, ensuring alignment with commonsku's vision. • Provide Technical Leadership: Act as a technical leader and thought partner, resolving ambiguity and applying strong engineering judgment to ensure sustainable and scalable systems. • Cultivate Talent: Build, grow, and retain a team of engineering professionals by fostering an environment of psychological safety, accountability, and technical excellence. • Coach & Mentor: Provide regular coaching, feedback, and career development aligned with our internal progression framework. • Connect Team to Mission: Ensure each team member understands how their work connects to customers, our mission, and our broader business strategy. • Navigate Trade-offs: Balance business, customer, and technical trade-offs thoughtfully and transparently. • Drive Engineering Excellence: Identify strategic opportunities to improve engineering practices, tools, or systems, and drive adoption of these enhancements at scale. • Represent Engineering Interdepartmentally: Champion the engineering team in company-level initiatives, helping others understand the impact, scope, and feasibility of proposed technical solutions. • Facilitate Clear Communication: Model clear, proactive, and tailored communication across levels and audiences while sharing learnings, progress, and outcomes broadly.

• Help guide projects within the team's area of ownership from ideation to delivery. • Turn normalized operational data into clean dimensional models (Kimball/star schema) that map to how commonsku works across orders, distributors, suppliers, products, and revenue. • Improve data trust and performance by optimizing queries, strengthening test coverage, and resolving pipeline reliability issues. • Define and protect canonical metric definitions in our dbt marts so every dashboard draws from a single source of truth. • Build accessible infrastructure in Snowflake and Metabase so analysts and business users can answer questions confidently, while diving into deep, hands-on analysis yourself when required. • Provide support, guidance, and constructive code reviews to our Data Engineer and Data Analyst. • Work closely with the Manager, Platform and Data, as well as Product Managers, to translate business goals into technical roadmap. • Integrate AI development tools like Cursor, CodeRabbit, and Snowflake Intelligence/Cortex to work efficiently, while proactively validating and refining their outputs.

• Partner with Product Management and Design to shape roadmaps and define clear technical and performance requirements for future initiatives. • Champion agile mindset with team rituals and processes that support predictable delivery, fast feedback loops, and continuous improvement. • Lead the delivery of complex, cross-functional engineering projects. • Scope and stage work into well-defined milestones, ensuring alignment with commonsku's vision. • Serve as a technical leader and thought partner, resolving ambiguity and applying strong engineering judgment to ensure sustainable and scalable systems. • Build, grow, and retain a team of talented engineers by fostering an environment of psychological safety, accountability, and technical excellence. • Provide regular coaching, feedback, and career development aligned with our career ladder. • Ensure each team member understands how their work connects to customers, mission, and business strategy. • Balance business, customer, and technical trade-offs thoughtfully and transparently. • Identify strategic opportunities to improve engineering practices, tools, or systems — and drive adoption of improvements at scale. • Represent engineering in company-level initiatives, helping others understand the impact, scope, and feasibility of proposed technical solutions. • Model clear, proactive, and tailored communication across levels and audiences. • Share learnings, progress, and outcomes broadly and effectively to ensure visibility and alignment.

• Build and Own Your Prospect Relationships: Manage a defined book of distributor prospects. • Run Organized and Personalized Outreach: Use HubSpot to manage your relationships and always reach out to prospects with intention. • Lead Every Interaction With Value: Share content that genuinely helps. • Show Up Where Distributors Are: Be present and active in the spaces where distributors spend their time. • Transition Warm Relationships to the AE Team: As trust deepens and prospects signal readiness, you will pass those warm, relationship-rich conversations to our Account Executive team. • Social Listening: Monitor social conversations across LinkedIn, Facebook, and the skummunity Forum. • Feed the Social + Content Engine: You are on the ground every day, hearing what distributors are asking, what is resonating, and what they need.

• Build and Own Your Prospect Relationships: Manage a defined book of distributor prospects. Your goal is to build the kind of long-term, trust-based relationships that make commonsku the natural choice when they are ready to move forward. • Run Organized and Personalized Outreach: Use HubSpot to manage your relationships and always reach out to prospects with intention. • Lead Every Interaction With Value: Share content that genuinely helps. • Show Up Where Distributors Are: Be present and active in the spaces where distributors spend their time. • Transition Warm Relationships to the AE Team: As trust deepens and prospects signal readiness, you will pass those warm, relationship-rich conversations to our Account Executive team. • Social Listening: Monitor social conversations across LinkedIn, Facebook, and the skummunity Forum. • Feed the Social + Content Engine: You are on the ground every day, hearing what distributors are asking, what is resonating, and what they need.

• Lead, coach, and grow a team of Support Engineers and Specialists through clear expectations, continuous feedback, and thoughtful development. • Manage the L3 support function, and directly support with technical escalations & tickets • Balance leadership and execution — acting as both manager and technical contributor when needed. • Own and improve SLAs, escalation paths, and support processes to ensure fast, consistent, high-quality issue resolution. • Act as the primary point of contact for technical escalations, triaging, debugging, and ensuring rapid customer communication. • Collaborate cross-functionally with Engineering, Product, and Customer Success to solve root causes — not just symptoms. • Refine documentation and knowledge bases, ensuring both internal teams and customers have access to clear, helpful resources. • Implement quality and feedback programs to monitor ticket handling, consistency, and improvement opportunities. • Leverage AI and automation to streamline workflows and enhance customer experience. • Report on trends and performance, identifying opportunities for process improvement, cost efficiency, and customer satisfaction

• Act as the main point of contact for a portfolio of customers, building trust through regular communication, proactive health monitoring, and quarterly business reviews. • Promote new and existing features to ensure customers are realizing the full potential of their licenses and the commonsku platform. • Identify opportunities for feature adoption and package upgrades, while managing renewals and resolving issues to reduce churn. • Serve as the voice of the customer by sharing feedback with Product and Engineering, and partner with Marketing to highlight customer success stories. • Contribute to the evolution of our success strategy by optimizing workflows, implementing new tools, and participating in internal projects to enhance the client experience. • Act as a spokesperson for commonsku at webinars and in-person events to help our 'skummunity' grow their businesses.

• Drive Relationship Success: Act as the primary strategic partner for a portfolio of customers. • Host business reviews to align their goals with commonsku’s evolving features and promote new and existing feature adoption, ensuring customers maximize the value of the platform and their licenses. • Lead Enterprise Growth: Onboard and train new enterprise accounts to ensure a seamless start, and serve as the dedicated CSM for accounts converting to our Enterprise tier. • Technical Partnership: Liaise and advise customers on API and webhook functionality, explore integration ideas and visions to help them achieve their platform objectives, troubleshoot technical hurdles and provide regular customer feedback to Product teams to enhance future functionality. • Growth & Retention: Monitor account health and pursue opportunities for deeper feature adoption and package upgrades to reduce churn and increase "stickiness." • Voice of the Customer: Collect and share customer feedback with Product and Engineering to influence the roadmap and partner with Marketing for case studies and community stories. • Strategic Evolution: Participate in internal projects to optimize success workflows, such as automating tasks and enhancing the overall client experience.