• Oversee the day-to-day administrative functions supporting TNC Services operations. • Develop, implement, and continuously improve administrative processes and workflows to enhance operational efficiency. • Ensure administrative records, documentation, and files are accurate, organized, and maintained in accordance with company policies. • Serve as the primary administrative resource for the Services Leadership Team. • Manage the end-to-end payroll time collection process to ensure employees are paid accurately and on time. • Oversee billing administration, including pay rates, bill rates, and customer billing support. • Coordinate with General Managers, field leadership, and Finance to ensure timely submission and approval of employee timesheets. • Identify, investigate, and resolve payroll, billing, and timekeeping discrepancies. • Maintain accurate workforce records and administrative documentation supporting outage and field service personnel. • Coordinate employee onboarding activities in partnership with Human Resources. • Maintain employee records and ensure required employment documentation is complete and current. • Support compliance with company policies, health and safety requirements, and administrative procedures. • Serve as the primary administrator for the Infiniti platform, including onboarding, user support, and ongoing system maintenance. • Generate reports, dashboards, presentations, contracts, and other documentation supporting operational and leadership decision-making.

• Contribute to the production and oversight of a wide range of 3D visualization and virtual experience projects. • Lead, coach, mentor, and support a team of approximately 40 3D artists across multiple disciplines, teams, and production streams. • Foster a collaborative, positive, and high-performing team culture focused on creativity, accountability, and continuous growth. • Partner closely with the Creative Director to drive scalable quality improvements across deliverables and production standards. • Collaborate with development teams to improve workflows, optimize production pipelines, and help ensure tools remain innovative and efficient. • Organize and facilitate team meetings, production reviews, and collaborative working sessions. • Work cross-functionally with project managers, creative leadership, and production teams to align on deliverables, timelines, client expectations, and quality standards. • Troubleshoot technical and production challenges throughout the visualization pipeline. • Identify opportunities to improve efficiency, scalability, quality, consistency, and overall production performance. • Assist with the development and maintenance of asset libraries, templates, documentation, and quality standards. • Explore and evaluate emerging AI tools and technologies that can enhance production workflows, quality, scalability, and team efficiency. • Stay current on industry trends, rendering techniques, visualization technologies, and real-time production innovations. • Support ongoing team development and contribute to performance management processes.

• Provide coaching to coding staff and ensure employees are receiving feedback on areas for improvement • Collaborate with Clinical Documentation Improvement (CDI) on Hierarchical Condition Category (HCC) Coding • Participate in hiring efforts which includes interviewing, onboarding, and training • Coordinate staffing schedules to ensure quality and production standards are being met

• Own the quality standard, develop and maintain photo quality frameworks, style guides, and acceptance criteria. • Manage our freelance network and set quality/consistency standards. • Manage and develop a team of Photo Curation Specialists. • Evolve operations with a focus on automation and quality assurance. • Own photo metrics tracking and prioritize based on data. • Identify process gaps and redesign inefficiencies in photo flow. • Communicate the value of strong photo coverage to partners and collaborators. • Represent the discipline cross-functionally in various conversations.