• Provide coaching to coding staff and ensure employees are receiving feedback on areas for improvement • Collaborate with Clinical Documentation Improvement (CDI) on Hierarchical Condition Category (HCC) Coding • Participate in hiring efforts which includes interviewing, onboarding, and training • Coordinate staffing schedules to ensure quality and production standards are being met

• Own the quality standard, develop and maintain photo quality frameworks, style guides, and acceptance criteria. • Manage our freelance network and set quality/consistency standards. • Manage and develop a team of Photo Curation Specialists. • Evolve operations with a focus on automation and quality assurance. • Own photo metrics tracking and prioritize based on data. • Identify process gaps and redesign inefficiencies in photo flow. • Communicate the value of strong photo coverage to partners and collaborators. • Represent the discipline cross-functionally in various conversations.

• Partner with internal teams to turn complex data and strategic insights into engaging, meaningful copy across multiple brands and audiences, including HCPs, patients/caregivers, and internal client audiences • Develop and oversee original content across digital and print media (e.g., product brochures, emails, social media, banner advertisements, videos, websites, core visual aids) • Guide messaging architecture and steward brand voice across accounts, ensuring all work meets or exceed agency creative standards • Collaborate closely with Creative, Strategy, and Art leads to shape campaign vision and refine creative execution across platforms • Engage confidently with clients as a trusted expert by leading copy discussions, providing creative solutions, and driving work forward • Demonstrate a firm understanding of the therapeutic areas, target audiences, brand literature, and strategy for assigned products, with the flexibility/adaptability necessary to assist on various therapeutic teams if needed • Oversee multiple brands and manage copy teams and freelancers, balancing workflow, priorities, and resource needs across accounts • Facilitate effective internal meetings and creative reviews to drive alignment, efficiency, and high-level strategic solutions • Lead creative workshops and working sessions with clients • Deliver compelling and impactful presentations in client meetings and new business pitches • Contribute strategically relevant ideas that elevate creative output, strengthen client relationships, and support agency growth

• Responsible for the day-to-day management of an operational administration team, including managing key performance indicators (KPI) and providing assistance and coaching • The primary point of contact for the team members and actively coaches and develops the team to meet and exceed all performance targets • Expertly use the appropriate BCD Travel tools and systems to complete requests • Perform quality management such as error management • Appropriately responds to and resolves customers' inquiries • Monitor global distribution systems (GDS) queues daily to maintain quality control (according to client policy) • Respond to the customer in compliance with SLA • Seek opportunities to review operational administrative processes and the commercial relationship with the customer and provide suggestions for improvement