Job Closed
This listing is no longer active.
IT Support Generalist
Location
United States
Posted
111 days ago
Salary
0
No structured requirement data.
Job Description
IT Support Generalist
Aventus
We are seeking a reliable and detail-oriented IT Support Generalist (Tier 1) to support our internal teams with day-to-day technical assistance. This is an execution-focused role designed for someone who is process-driven, organized, and comfortable working within clearly defined SOPs. Identity & Access Support Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding Perform password resets Assist with MFA/2FA setup Resolve account lockouts Create new user accounts using predefined templates Deactivate user access during offboarding IT Inbox & Ticket Monitoring Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Monitor IT support email and Slack channels Acknowledge and categorize incoming requests Provide first-line troubleshooting support Follow up on pending tickets Escalate complex or configuration-related issues to senior IT Onboarding & Offboarding Support Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Send platform invitations (Google Workspace, Slack, Hubstaff, etc.) Confirm system access prior to training start Execute onboarding checklists Remove system access during offboarding Basic Troubleshooting Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Resolve login and access issues Perform browser troubleshooting (cache, extensions, profiles) Provide basic VPN connectivity support (installation guidance, login assistance, connection troubleshooting) Escalate VPN configuration, firewall, or infrastructure-related issues to senior IT Assist with general connectivity troubleshooting (internet checks, speed tests) Troubleshoot headsets, microphones, and cameras Documentation & Tracking Update IT trackers and resource logs Maintain organized documentation Update IT trackers and resource logs Maintain organized documentation
Job Requirements
- At least 1 year of experience in IT support, helpdesk, or technical support
- Strong written and verbal English communication skills
- Comfortable working in a fully remote environment
- Reliable high-speed internet connection
- Strong attention to detail
- Ability to follow structured processes and SOPs
- Highly responsive and organized
- Ability to work U.S. Eastern Time
- Experience supporting remote teams
- Familiarity with Google Workspace and Hubstaff
- Experience in a BPO or call center environment
Benefits
- No Hidden Fees or Deductions – Your earnings are net income.
- 100% Remote Work – Work from anywhere and say goodbye to long commutes, expensive meals, and gas costs.
- Paid Time Off & Double-Pay Holidays – Recharge, relax, and enjoy well-earned breaks while getting rewarded if you work on holidays.
- Monthly Medical Aid Bonus – We contribute to your healthcare needs.
- Career Growth & Merit Increases – Short-term growth opportunities for overachievers, with performance-based raises.
- A Supportive & Collaborative Culture – Work in an environment that values strategy, innovation, and meaningful relationships.
Related Guides
Related Categories
Related Job Pages
More Customer Support Jobs
Social Factor is looking for remote, US-based, temporary/gig Language Social Media Community Moderator who speaks Hindi to moderate on a live stream event for two weekends in April. (April 10-12th and April 17-19, 2026). All qualified applicants will be asked to complete a Community Moderation & language assessment upon initial screening. The purpose of this assessment is to provide a greater understanding of our community management approach and your level of comprehension. Completion and passing the assessment is a requirement to work at Social Factor in this role but does not guarantee employment at any time. We are hiring from the following states: Arkansas, Arizona, California, Florida, Georgia, Indiana, Maryland, Michigan, Mississippi, North Carolina, New Jersey, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, and Virginia.
Creditor Relations Administrator
AmericorThe Nation's Leading Provider of Consumer Credit, Debt and Lending Solutions
Americor is seeking a Creditors Relations Administrator to join our team. The Creditor Relations Administrator will work in a fast paced, priority changing environment. The key responsibility of the Creditor Relations Administrator will vary depending on the needs of the department. Contact creditors for information or settlement. Work through an assigned list, such as the expired settlement list. Review scrub lists for accuracy. Letter reconciliation. Maintain professionalism; reliable, punctual, tactful, considerate of others, and practice open communication. Other duties as assigned.
Revenue Specialist, First Party Auto
EnableCompWe partner with over 1,000 healthcare providers to maximize their complex claims reimbursements.
The Revenue Specialist, First Party Auto investigates and analyzes Motor Vehicle Accident accounts in order to properly identify and coordinate insurance benefits and resolve outstanding balances for our clients. This position works closely with the patient as well as insurance carriers until the first party claim has been processed and reached resolution. This position is responsible for handling patient health information (PHI) and maintaining extreme privacy and security as it relates to confidential and proprietary information. Conduct online medical research of Motor Vehicle Accident claim payments using EnableComp’s proprietary software, systems and tools, as well as other online medical websites. Research, request, acquire, and review medical records, provider notes, explanation of benefits and any other supporting documentation necessary, and then submit hospital claims to insurance companies to ensure prompt correct claims reimbursement. Conduct timely and thorough follow-up with payers to update claim system with accurate information and ensure supporting documentation has been received facilitating prompt reimbursement while making key decisions to ensure claim resolution. Prepare correct MVA billing packet using EnableComp systems tools and submit with all necessary supporting documentation to insurance companies. Communicate with patients or insurance adjusters via various mediums in order to discuss claim status and probability of timely resolution. Review and understand payer EOBs to determine appropriate actions with claim balance after auto insurance claim resolution. Other duties as required.
Home Based Direct Support Professional
Abound HealthProviding tools and services people need to enhance their lives and the lives of others.
This role involves providing one-on-one support in clients’ homes and communities, helping individuals with intellectual and developmental disabilities (I/DD) live safely, independently, and with dignity. Support behavioral, social, and vocational skill development Assist with recreational and community activities Follow treatment plans and document progress Provide companionship and respite care Submit documentation and payroll on time Participate in ongoing training Assist with personal care needs as required Work independently in home and community settings




