Aventus

• Qualifying leads and managing outreach workflows to convert prospects into sales opportunities • Engaging leads professionally while maintaining our brand’s tone through calls, emails, and texts • Following up diligently with qualified prospects until appointments are successfully booked • Participating in weekly sales audit meetings, contributing to team strategies and sharing insights • Ensuring all communications are aligned with Aventus’s tone of voice, delivering professionalism in every touchpoint • Working towards monthly goals, meeting or exceeding targets with available support to grow and succeed

• Qualifying leads and managing outreach workflows to convert prospects into sales opportunities • Engage leads professionally while maintaining our brand’s tone • Follow up diligently with qualified prospects until appointments are successfully booked • Participate in weekly sales audit meetings, contributing to team strategies • Ensure all communications are aligned with Aventus’s tone of voice

• Be the driving force behind the performance, compliance, and energy of your remote team • Deliver a superior customer experience through meticulous performance management and high-impact coaching • Meticulously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs • Implement a high-energy, structured coaching framework through regular 1:1 sessions • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI) • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance • Provide clear, highly detailed, asynchronous updates on campaign health, quality trends, and performance metrics to stakeholders • Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates • Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment • Assist with basic technical troubleshooting (VPN, access) to keep the team operational

• Be the driving force behind the performance, compliance, and energy of your remote team • Deliver a superior customer experience through meticulous performance management and high-impact coaching • Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs • Implement a high-energy, structured coaching framework through regular 1:1 sessions • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI) • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance • Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders • Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates • Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment • Assist with basic technical troubleshooting (VPN, access)

• Conduct systematic audits of recorded calls, emails, and chat interactions. • Evaluate interactions using standardized quality parameters including communication skills, product knowledge, compliance, professionalism, and resolution effectiveness. • Deliver QA orientation to agents prior to nesting or production. • Lead weekly calibration sessions with clients to align on scoring standards and ensure consistency. • Respond to and process client-submitted audit requests. • Identify violations or risk areas related to regulatory compliance, data privacy, or internal protocols. • Ensure agent adherence to standard operating procedures, script usage, disclaimers, and escalation processes. • Recommend corrective actions when non-compliance is identified. • Provide timely, constructive, and specific feedback to agents through Scorebuddy or other QA platforms. • Participate in coaching syncs with Team Leaders or Training to align on developmental actions.

• You will be the driving force behind the performance, compliance, and energy of your remote team • Focus on delivering a superior customer experience through meticulous performance management and high-impact coaching • Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs • Implement a high-energy, structured coaching framework through regular 1:1 sessions • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis • Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health • Serve as a positive, high-energy leader who drives team adaptability to new D2C products • Effectively manage personal and team adherence to schedules and break compliance

• You will be the driving force behind the performance, compliance, and energy of your remote team. • Focus on delivering a superior customer experience through meticulous performance management and high-impact coaching. • Metaculously monitor performance dashboards, queue health, and individual agent output to ensure strict adherence to KPIs (e.g., SLA, CSAT, Quality Score) and SOPs, leaving no detail overlooked. • Implement a high-energy, structured coaching framework through regular 1:1 sessions, fostering a culture of continuous improvement, motivation, and accountability across the team. • Maintain rigorous, detail-oriented compliance with WFH data privacy and security standards (ISO, PCI), actively verifying secure workspace setups and login protocols for a sensitive D2C operation. • Expertly utilize remote tools (Scorebuddy, CRM, etc.) to conduct deep-dive analysis on quality, productivity trends, and agent performance, turning data into actionable coaching plans. • Provide clear, highly detailed, asynchronous updates (Slack, Monday.com, email) on campaign health, quality trends, and performance metrics to stakeholders, ensuring absolute clarity and transparency. • Serve as a positive, high-energy leader who drives team adaptability to new D2C products, service processes, or tool updates, ensuring seamless transitions and minimal disruption. • Effectively manage personal and team adherence to schedules and break compliance within the flexible WFH environment, while assisting with basic technical troubleshooting (VPN, access) to keep the team operational.

• Act as the primary support for the Managing Partner and first point of contact for potential clients • Manage communications, coordinate schedules, and guide leads through the intake process • Handle inbound calls from clients, partners, and vendors in a professional and empathetic manner • Schedule meetings, consultations, and personal appointments • Prepare agendas, gather case-related documents, and track follow-up actions • Answer inbound calls and messages from potential clients during business hours • Qualify leads through structured scripts and guided questions • Collect and organize intake documents • Track and report key metrics: calls handled, leads qualified, appointments booked, and show-up rates • Collaborate with the Aventus and law firm teams to streamline the process

• Manage RMAs and product returns • Coordinate with 3PL warehouses and logistics partners • Monitor inbound shipments and inventory receipts • Create and manage inbound shipments in NetSuite • Track order fulfillment and investigate discrepancies • Support Shopify and Amazon FBA operations • Maintain operational reports and trackers • Communicate with U.S.-based teams and external partners through email, chats and phone calls • Identify process improvements and update SOPs as needed

• Create production-ready packaging files based on dielines • Prepare packaging layouts according to BALA brand standards • Ensure all final files are accurate, organized, and pixel-perfect • Collaborate on packaging revisions and updates as needed • Maintain consistency across product lines and packaging systems • Design web assets and front-end creative elements • Support website updates and visual merchandising initiatives • Create graphics optimized for desktop and mobile experiences • Maintain visual consistency across digital touchpoints • Design marketing and promotional materials, including: Flyers, Social media assets, Email graphics, Digital advertisements, Product and campaign visuals • Assist with ongoing creative requests from internal teams • Support brand campaigns and seasonal launches • Adapt existing creative assets into multiple formats and sizes • Contribute to maintaining an elevated and cohesive brand identity