• Atender clientes por chat y llamadas (productos, órdenes, calidad, soporte). • Garantizar una experiencia de servicio excepcional. • Mantener conocimiento actualizado de productos y procesos. • Colaborar con QA, entrenamiento y Team Leads. • Comunicar avances, dudas y oportunidades con el equipo. • Flexibilidad para horarios rotativos, incluidos fines de semana.

We are looking for a responsible Virtual Assistant to handle crisis response and perform a variety of administrative and clerical tasks remotely. The primary duty of the Virtual Assistant will be to support our crisis intervention hotline by managing incoming calls, providing immediate assistance, and directing individuals to appropriate resources. This role requires excellent communication skills, patience, empathy, and the ability to work effectively under pressure. Answer and manage crisis hotline calls, providing immediate support and assistance. Triage and assess the needs of callers to provide appropriate crisis intervention. Connect callers with the relevant resources, including scheduling appointments with clinicians or referring to emergency services. Document all calls and interventions accurately in the EHR system. Organize and schedule follow-up appointments and check-ins as needed. Plan and prepare detailed reports on hotline activities and interventions. Write and distribute emails, correspondence memos, letters, and forms related to crisis management. Develop and maintain a digital filing system for confidential records and reports. Update and maintain hotline policies and procedures, ensuring they are accessible to all staff. Provide administrative support to the crisis intervention team and other departments as needed. Act as the point of contact for internal and external clients regarding crisis intervention services. Liaise with executive and senior administrative assistants to handle requests and queries from senior managers.

This role involves providing exceptional customer service and support to clients at AO Globe Life. Manage Inbound Communications: Answer incoming calls and emails, addressing customer questions, requests, and issues with professionalism and care. Consult on Customer Success: Advise customers on how to leverage our products and services based on their unique needs, ensuring they have the right solutions. Maintain Product Expertise: Serve as a trusted product expert by keeping your knowledge accurate, up-to-date, and strategic. Resolve Customer Pain Points: Address complaints and concerns with effective, positive solutions that enhance customer satisfaction. Build Lasting Relationships: Foster enduring, trust-based relationships by consistently delivering above-and-beyond service.

This role involves providing one-on-one support in clients’ homes and communities to help individuals with intellectual and developmental disabilities (I/DD) live safely, independently, and with dignity. Support behavioral, social, and vocational skill development Assist with recreational and community activities Follow treatment plans and document progress Provide companionship and respite care Submit documentation and payroll on time Participate in ongoing training Assist with personal care needs as required Work independently in home and community settings