• Own the operational health, architecture intelligence, and cost optimization of cloud environments. • Develop and maintain a comprehensive technical understanding of the organization’s cloud architecture across all major infrastructure components. • Map the relationship between architectural decisions and cost drivers. • Identify cost anomalies, inefficiencies, and optimization opportunities across compute, storage, networking, and managed services. • Build and maintain dashboards and reporting that give engineering and leadership real-time visibility into cloud cost trends. • Help define and enforce cloud governance policies. • Partner with engineering teams to review architectural decisions for cost impact. • Maintain runbooks and documentation for operational data management processes. • Serve as the primary point of contact for cloud cost and operations questions from engineering, finance, and executive stakeholders. • Translate complex technical findings into clear, business-oriented recommendations for non-technical audiences. • Collaborate with engineering leadership on roadmap decisions.

Role Description We are seeking an IT Operations & Systems Administrator to provide hands-on support for day-to-day IT operations, Microsoft 365 administration, endpoint management, and service desk activities. Working closely with the IT Manager, this role will ensure reliable IT services, maintain accurate documentation and asset records, support cybersecurity and compliance initiatives, and drive continuous improvements in IT processes and user support. - Provide first-line IT support for users, devices, applications, and access requests. - Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive. - Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews. - Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences. - Manage and resolve support requests through Jira Service Management or similar ITSM platforms. - Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures. - Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cyber Security, or a related field is preferred. - 5+ years of experience in IT support, systems administration, or IT operations. - Strong experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and licence management. - Proficiency with Microsoft Entra ID, MFA, access control, onboarding/offboarding, and user lifecycle management. - Hands-on experience with Jira Service Management or similar ITSM platforms, as well as Windows endpoint support and troubleshooting. - Knowledge of endpoint management, software deployment, patching, asset administration, and IT operational best practices. - Exposure to Microsoft security tools, cybersecurity controls, ISO 27001, and general networking concepts is advantageous. - Excellent communication, organisation, and stakeholder management skills, with a proactive and detail-oriented approach to IT support. Benefits - Work from home. - Monday to Friday 7:30 AM to 4:30 AM AEST/AEDT (adjustments will be made for daylight saving time). - HMO with 2 free dependents and medical reimbursements. - Government-mandated benefits. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities, and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements, and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth, and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

• Manage the end-to-end sales and purchasing process, including customer billing, vendor invoice validation, purchase order management, and project administration • Working closely with customers, vendors, Project Managers, and cross-functional teams to ensure efficient operations • Deliver excellent service in a fast-paced international environment • Billing customers • Reviewing and validating Invoices from vendors • Overseeing entire sales/purchase process: Creating proposals for customers and purchase orders to vendors • Communication with the customers and vendors • Obtaining, managing, and tracking customers’ purchase orders • Coordinating between global management and local management • Collaborating with Project Managers to create, update and monitor the structure and budget of customer projects in our internal system • Administrative support to various departments in the company, including operations, marketing and human resources.

Role Description The Provider & Care Operations Specialist will be responsible for coordinating provider logistics including scheduling & routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency. Key Responsibilities - Coordinate provider schedules and daily routing. - Manage provider assignments and optimize utilization. - Communicate with Care partners to confirm schedules, patient census, and operational changes. - Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. - Support provider onboarding and operational readiness. - Monitor daily operational KPIs and proactively resolve scheduling or service issues. - Maintain accurate operational records and reporting. - Escalate operational risks and recommend process improvements. Qualifications - Has 2–5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics. - Has strong organizational and multitasking skills. - Is comfortable working in a fast-paced, highly dynamic environment. - Has excellent written and verbal communication skills. - Is highly analytical and detail-oriented. - Demonstrates strong ownership, accountability, and problem-solving abilities. - Is proficient in Microsoft Excel and comfortable learning new systems. - Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred. - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. - Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. - Willingness and ability to work US Pacific Time hours. - Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - On US time, fully. Your work calendar runs on the US Pacific week. - This team observes US federal holidays, not Egyptian holidays. - You'll work on Egyptian public holidays when they don't overlap with US ones. Benefits - Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs. - Health benefits and paid time off.