Jesica.ai

• Own a portfolio of facilities. Serve as the named Primary or Secondary Care Partner for a set of California-based Assisted Living communities. • Run the outbound workflow. Work through a daily queue ofcallbacks, follow-ups, confirmations, and proactive outreach tagged to your facilities. • Medication reconciliation (AI-assisted). Review and reconcile medication records alongside AI tooling. Apply your pharmacy training to flag drug interactions, dosage concerns, and discrepancies to clinical teams. • Census updates. Keep facility census data accurate and current across AllCare's systems. • Schedule confirmation with facilities. Confirm provider schedules (Primary Care, Psych, Podiatry, Diagnostics) directly with facility contacts. • Outbound pharmacy communication. Handle patient documents, delivery coordination, and cycle updates with pharmacy partners on behalf of facilities. Your pharmacy fluency is the edge here. • Facility and family outreach. Follow up on tasks created by the AI Concierge, resolve open issues, and check in proactively with your administrators. • Coordinate across AllCare. Work with Routing, Clinic, and the Launch Lead team to make sure every request lands somewhere and closes on time. • Escalate with judgment. Know when to resolve, when to loop in your Lead, and when to pull in the Director.

• Coordinate provider schedules and daily routing. • Manage provider assignments and optimize utilization. • Communicate with Care partners to confirm schedules, patient census, and operational changes. • Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. • Support provider onboarding and operational readiness. • Monitor daily operational KPIs and proactively resolve scheduling or service issues. • Maintain accurate operational records and reporting. • Escalate operational risks and recommend process improvements.

Role Description The Provider & Care Operations Specialist will be responsible for coordinating provider logistics including scheduling & routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency. Key Responsibilities - Coordinate provider schedules and daily routing. - Manage provider assignments and optimize utilization. - Communicate with Care partners to confirm schedules, patient census, and operational changes. - Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. - Support provider onboarding and operational readiness. - Monitor daily operational KPIs and proactively resolve scheduling or service issues. - Maintain accurate operational records and reporting. - Escalate operational risks and recommend process improvements. Qualifications - Has 2–5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics. - Has strong organizational and multitasking skills. - Is comfortable working in a fast-paced, highly dynamic environment. - Has excellent written and verbal communication skills. - Is highly analytical and detail-oriented. - Demonstrates strong ownership, accountability, and problem-solving abilities. - Is proficient in Microsoft Excel and comfortable learning new systems. - Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred. - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. - Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. - Willingness and ability to work US Pacific Time hours. - Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - On US time, fully. Your work calendar runs on the US Pacific week. - This team observes US federal holidays, not Egyptian holidays. - You'll work on Egyptian public holidays when they don't overlap with US ones. Benefits - Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs. - Health benefits and paid time off.

• Execute precise billing operations for U.S. senior care providers, ensuring accurate reimbursement across Assisted Living, Hospice, and RCFE settings. • Submit and track claims for U.S. Medicare/Medicaid and private payers, focusing on Assisted Living, Hospice, and RCFE billing requirements. • Investigate and resolve claim rejections, underpayments, and coding errors (ICD-10, CPT). • Collaborate with clinical teams to ensure service documentation aligns with billing compliance. • Generate statements, process payments, and address patient inquiries. • Assist in generating AR aging reports and reconciliation audits.

Role Description Execute precise billing operations for U.S. senior care providers, ensuring accurate reimbursement across Assisted Living, Hospice, and RCFE settings. You’ll be the backbone of our revenue cycle, directly impacting financial health while working with cutting-edge billing technology. This role is ideal for someone who has hands-on experience with U.S. healthcare billing workflows and is comfortable navigating Medicare/Medicaid and private payers. Key Responsibilities - Claims Processing: Submit and track claims for U.S. Medicare/Medicaid and private payers, focusing on Assisted Living, Hospice, and RCFE billing requirements. - Denial Management: Investigate and resolve claim rejections, underpayments, and coding errors (ICD-10, CPT). - Documentation Support: Collaborate with clinical teams to ensure service documentation aligns with billing compliance. - Patient Billing: Generate statements, process payments, and address patient inquiries. - Reporting: Assist in generating AR aging reports and reconciliation audits. Qualifications - Must be available to work Pacific Time (California) hours, Monday–Friday. - Minimum 2+ years of medical billing experience within the U.S. healthcare system (senior care settings strongly preferred: ALFs, Hospice, RCFEs). - Proficiency in U.S. Medicare/Medicaid billing rules and EHR systems (e.g., Epic, Cerner). - Experience with U.S.-based payers and reimbursement processes is mandatory. - Knowledge of California-specific billing regulations is a strong plus. - Strong attention to detail and problem-solving skills. - High school diploma required; AAPC certification (e.g., CPC, CPB) is a plus. Benefits - Compensation: $500 base salary, plus up to 20% monthly performance bonus. - Fully remote working opportunity. - Competitive compensation. - Comprehensive medical insurance. - Generous paid time off (PTO). - Ongoing training in AllCare’s tech-enabled billing platforms. - Leadership development pathways.

Role Description This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. - Assigned a portfolio of Assisted Living facilities in California. - Act as the Care Partner: the one person they call when something matters. - Handle medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions. - Focus on outbound work — callbacks, follow-through, proactive check-ins. - Coordinate across AllCare's clinical, routing, and clinic teams. Qualifications - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. - Fluent written and spoken English; neutral accent preferred. - Willingness and ability to work US Pacific Time hours (approximately 4pm–1am Cairo time). - Strong comfort with modern tools — CRM, task management, communication platforms. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - Customer-first operators who take every call seriously. - Strong communicators with polished and warm English. - Process-minded individuals who follow playbooks and log details accurately. - Accountable professionals who own tasks until they are closed. - Night owls on a US schedule, comfortable working US Pacific hours. Benefits - Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics. - US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). - Health benefits and paid time off.

• Own the CRM. • Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation. • Manage patient consents. • Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline. • Run eligibility checks. • Conduct and track eligibility verifications for patients prior to provider dispatch. • Own the handoff. • Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record. • Report on performance. • Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment.

• Pipeline creation. • Generate qualified opportunities through structured outbound outreach — calls, emails, LinkedIn, and follow-ups. This is disciplined outbound, not passive marketing support. • Prospect targeting. • Identify decision-makers aligned with defined ideal customer profiles and build structured prospect lists. • First-touch qualification. • Run discovery conversations that assess fit, urgency, and buying readiness before handing off to closing teams. • Meeting quality. • Book meetings that convert — qualified, relevant, and aligned with sales team expectations. • CRM discipline. • Track activity, notes, and next steps consistently. Clean pipeline hygiene is non-negotiable. • Adaptability. • Different industries require different messaging. You’ll ramp quickly and adjust confidently. • Performance accountability. • Operate in a metrics-driven environment with clear outreach and meeting benchmarks.

The Mission AllCare AI is an AI-powered healthcare delivery platform that brings the full clinic directly to seniors — where they live. We partner with CCRCs, Independent Living communities, and senior living operators across California to make enrollment seamless and care accessible. We don’t just coordinate care — we deliver it. We are growing fast. Demand for our model is outpacing capacity, and our Consumer division is expanding quickly. To do that at scale, we need our operational handoffs to be airtight — every patient record complete, every consent confirmed, every eligibility check cleared before a provider ever walks through the door. The Opportunity This is not a support role. This is an operational readiness role. As a Sales Operations Specialist on the Consumer division team, you sit at the intersection of sales and clinical delivery. You are responsible for ensuring that every patient moving through the enrollment pipeline is fully ready for care — consents completed, eligibility verified, and all documentation accurately recorded in the CRM — before providers are dispatched. A missed consent or an eligibility gap does not just create an administrative problem. It disrupts care delivery and puts the clinical team in a difficult position. You are the check that prevents that. You will also own performance reporting for the Consumer division — tracking enrollment activity, pipeline health, and team attainment to give leadership the visibility they need to make fast, informed decisions. Important: this role operates on US Pacific hours (9am–6pm PST), which corresponds to evening and night hours in Egypt. We work this way because the role requires daily collaboration with the US-based team. We are transparent about this upfront — if this schedule doesn’t work for you, this is not the right fit. If it does, you will be part of a fast-moving team that values your work and invests in your growth. What This Looks Like Day-to-Day Own the CRM. Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation. When a record is incomplete or incorrectly staged, you catch it and resolve it before it creates a downstream problem. Manage patient consents. Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline. Nothing moves to clinical handoff without consent in place. You are the final check on that. Run eligibility checks. Conduct and track eligibility verifications for patients prior to provider dispatch. Identify gaps or discrepancies early, coordinate resolution with the relevant team members, and ensure eligibility status is accurately reflected in the system. Own the handoff. Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record — consents confirmed, eligibility cleared, documentation filed — so providers can walk in prepared. A smooth handoff is your accountability. Report on performance. Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment. Prepare summaries for weekly check-ins and quarterly reviews. Surface trends and flag issues before they escalate.