Jesica.ai

Role Description This role is for a pharmacist who believes customer service is a craft — not a call queue. Internally, Healthcare Concierges at AllCare are called Care Partners — the single point of contact for every facility, resident, and family we serve. - Assigned a portfolio of Assisted Living facilities in California. - Act as the Care Partner: the one person they call when something matters. - Handle medication reconciliation, pharmacy coordination, and clinical judgment on drug-related questions. - Focus on outbound work — callbacks, follow-through, proactive check-ins. - Coordinate across AllCare's clinical, routing, and clinic teams. Qualifications - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. - Fluent written and spoken English; neutral accent preferred. - Willingness and ability to work US Pacific Time hours (approximately 4pm–1am Cairo time). - Strong comfort with modern tools — CRM, task management, communication platforms. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - Customer-first operators who take every call seriously. - Strong communicators with polished and warm English. - Process-minded individuals who follow playbooks and log details accurately. - Accountable professionals who own tasks until they are closed. - Night owls on a US schedule, comfortable working US Pacific hours. Benefits - Base salary: $600 USD/month, plus monthly performance bonus tied to SLA adherence, customer satisfaction, and task resolution metrics. - US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). - Health benefits and paid time off.

• Own the CRM. • Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation. • Manage patient consents. • Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline. • Run eligibility checks. • Conduct and track eligibility verifications for patients prior to provider dispatch. • Own the handoff. • Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record. • Report on performance. • Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment.

• Pipeline creation. • Generate qualified opportunities through structured outbound outreach — calls, emails, LinkedIn, and follow-ups. This is disciplined outbound, not passive marketing support. • Prospect targeting. • Identify decision-makers aligned with defined ideal customer profiles and build structured prospect lists. • First-touch qualification. • Run discovery conversations that assess fit, urgency, and buying readiness before handing off to closing teams. • Meeting quality. • Book meetings that convert — qualified, relevant, and aligned with sales team expectations. • CRM discipline. • Track activity, notes, and next steps consistently. Clean pipeline hygiene is non-negotiable. • Adaptability. • Different industries require different messaging. You’ll ramp quickly and adjust confidently. • Performance accountability. • Operate in a metrics-driven environment with clear outreach and meeting benchmarks.

The Mission AllCare AI is an AI-powered healthcare delivery platform that brings the full clinic directly to seniors — where they live. We partner with CCRCs, Independent Living communities, and senior living operators across California to make enrollment seamless and care accessible. We don’t just coordinate care — we deliver it. We are growing fast. Demand for our model is outpacing capacity, and our Consumer division is expanding quickly. To do that at scale, we need our operational handoffs to be airtight — every patient record complete, every consent confirmed, every eligibility check cleared before a provider ever walks through the door. The Opportunity This is not a support role. This is an operational readiness role. As a Sales Operations Specialist on the Consumer division team, you sit at the intersection of sales and clinical delivery. You are responsible for ensuring that every patient moving through the enrollment pipeline is fully ready for care — consents completed, eligibility verified, and all documentation accurately recorded in the CRM — before providers are dispatched. A missed consent or an eligibility gap does not just create an administrative problem. It disrupts care delivery and puts the clinical team in a difficult position. You are the check that prevents that. You will also own performance reporting for the Consumer division — tracking enrollment activity, pipeline health, and team attainment to give leadership the visibility they need to make fast, informed decisions. Important: this role operates on US Pacific hours (9am–6pm PST), which corresponds to evening and night hours in Egypt. We work this way because the role requires daily collaboration with the US-based team. We are transparent about this upfront — if this schedule doesn’t work for you, this is not the right fit. If it does, you will be part of a fast-moving team that values your work and invests in your growth. What This Looks Like Day-to-Day Own the CRM. Maintain accuracy and completeness across all Consumer division records — patient profiles, enrollment status, pipeline stages, activity logs, and documentation. When a record is incomplete or incorrectly staged, you catch it and resolve it before it creates a downstream problem. Manage patient consents. Verify that consent documentation is complete, correctly recorded, and up to date for every patient in the enrollment pipeline. Nothing moves to clinical handoff without consent in place. You are the final check on that. Run eligibility checks. Conduct and track eligibility verifications for patients prior to provider dispatch. Identify gaps or discrepancies early, coordinate resolution with the relevant team members, and ensure eligibility status is accurately reflected in the system. Own the handoff. Ensure that every patient transitioning from enrollment to clinical care has a complete, clean record — consents confirmed, eligibility cleared, documentation filed — so providers can walk in prepared. A smooth handoff is your accountability. Report on performance. Maintain reporting on enrollment activity, pipeline health, consent completion rates, and team attainment. Prepare summaries for weekly check-ins and quarterly reviews. Surface trends and flag issues before they escalate.