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Provider & Care Operations Specialist

Location

Egypt

Posted

2 days ago

Salary

$1.1K / month

Seniority

Mid Level

No structured requirement data.

Job Description

Provider & Care Operations Specialist

Jesica.ai

Role Description The Provider & Care Operations Specialist will be responsible for coordinating provider logistics including scheduling & routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency. Key Responsibilities - Coordinate provider schedules and daily routing. - Manage provider assignments and optimize utilization. - Communicate with Care partners to confirm schedules, patient census, and operational changes. - Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. - Support provider onboarding and operational readiness. - Monitor daily operational KPIs and proactively resolve scheduling or service issues. - Maintain accurate operational records and reporting. - Escalate operational risks and recommend process improvements. Qualifications - Has 2–5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics. - Has strong organizational and multitasking skills. - Is comfortable working in a fast-paced, highly dynamic environment. - Has excellent written and verbal communication skills. - Is highly analytical and detail-oriented. - Demonstrates strong ownership, accountability, and problem-solving abilities. - Is proficient in Microsoft Excel and comfortable learning new systems. - Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred. - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. - Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. - Willingness and ability to work US Pacific Time hours. - Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - On US time, fully. Your work calendar runs on the US Pacific week. - This team observes US federal holidays, not Egyptian holidays. - You'll work on Egyptian public holidays when they don't overlap with US ones. Benefits - Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs. - Health benefits and paid time off.

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