Role Description We are seeking an IT Operations & Systems Administrator to provide hands-on support for day-to-day IT operations, Microsoft 365 administration, endpoint management, and service desk activities. Working closely with the IT Manager, this role will ensure reliable IT services, maintain accurate documentation and asset records, support cybersecurity and compliance initiatives, and drive continuous improvements in IT processes and user support. - Provide first-line IT support for users, devices, applications, and access requests. - Administer Microsoft 365 services, including user accounts, permissions, Exchange Online, Teams, SharePoint, and OneDrive. - Manage identity and access processes, including onboarding, offboarding, MFA, and permission reviews. - Troubleshoot and maintain endpoints, software, hardware, and connectivity issues while tracking assets and licences. - Manage and resolve support requests through Jira Service Management or similar ITSM platforms. - Maintain accurate IT documentation, records, knowledge articles, and standard operating procedures. - Support vendor coordination, incident and change management, cybersecurity, compliance, and continuous improvement initiatives. Qualifications - Bachelor’s degree in Information Technology, Computer Science, Cyber Security, or a related field is preferred. - 5+ years of experience in IT support, systems administration, or IT operations. - Strong experience administering Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and licence management. - Proficiency with Microsoft Entra ID, MFA, access control, onboarding/offboarding, and user lifecycle management. - Hands-on experience with Jira Service Management or similar ITSM platforms, as well as Windows endpoint support and troubleshooting. - Knowledge of endpoint management, software deployment, patching, asset administration, and IT operational best practices. - Exposure to Microsoft security tools, cybersecurity controls, ISO 27001, and general networking concepts is advantageous. - Excellent communication, organisation, and stakeholder management skills, with a proactive and detail-oriented approach to IT support. Benefits - Work from home. - Monday to Friday 7:30 AM to 4:30 AM AEST/AEDT (adjustments will be made for daylight saving time). - HMO with 2 free dependents and medical reimbursements. - Government-mandated benefits. - Opportunities to work with leading companies in Australia and beyond. - Training programmes for career development. - Engaging company outings, team activities, and wellness sessions. - Supportive, inclusive culture. - Dedicated managers focused on your growth and success. Company Description Twoconnect connects highly skilled Filipino professionals with established companies in Australia, New Zealand, the United States, the United Kingdom, and Europe, providing direct access to global careers and long-term opportunities. - We offer competitive pay and benefits, additional entitlements, and structured career development programs that make employment both financially rewarding and professionally sustainable. - Our industry-leading retention rate demonstrates our commitment to a people-first culture that prioritizes stability, growth, and genuine care for every employee. - Twoconnect is an equal opportunity employer. We value cultural diversity and foster an inclusive workplace where every employee is respected and supported as part of a growing global team.

• Manage the end-to-end sales and purchasing process, including customer billing, vendor invoice validation, purchase order management, and project administration • Working closely with customers, vendors, Project Managers, and cross-functional teams to ensure efficient operations • Deliver excellent service in a fast-paced international environment • Billing customers • Reviewing and validating Invoices from vendors • Overseeing entire sales/purchase process: Creating proposals for customers and purchase orders to vendors • Communication with the customers and vendors • Obtaining, managing, and tracking customers’ purchase orders • Coordinating between global management and local management • Collaborating with Project Managers to create, update and monitor the structure and budget of customer projects in our internal system • Administrative support to various departments in the company, including operations, marketing and human resources.

Role Description The Provider & Care Operations Specialist will be responsible for coordinating provider logistics including scheduling & routing to ensure smooth day-to-day operations across our provider network. This role serves as the primary operational link between providers, facilities, internal teams, and pharmacy operations to ensure high-quality service delivery and operational efficiency. Key Responsibilities - Coordinate provider schedules and daily routing. - Manage provider assignments and optimize utilization. - Communicate with Care partners to confirm schedules, patient census, and operational changes. - Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. - Support provider onboarding and operational readiness. - Monitor daily operational KPIs and proactively resolve scheduling or service issues. - Maintain accurate operational records and reporting. - Escalate operational risks and recommend process improvements. Qualifications - Has 2–5 years of experience in healthcare operations, provider operations, dispatch, care coordination, or logistics. - Has strong organizational and multitasking skills. - Is comfortable working in a fast-paced, highly dynamic environment. - Has excellent written and verbal communication skills. - Is highly analytical and detail-oriented. - Demonstrates strong ownership, accountability, and problem-solving abilities. - Is proficient in Microsoft Excel and comfortable learning new systems. - Experience with healthcare providers, scheduling, routing, home health, mobile care, or long-term care operations is highly preferred. - B.Pharm or PharmD degree from an accredited Egyptian university. - 2+ years of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. - Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. - Willingness and ability to work US Pacific Time hours. - Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. - Detail-oriented, process-disciplined, and calm under pressure. - Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. - Based in Egypt with valid work authorization. Requirements - On US time, fully. Your work calendar runs on the US Pacific week. - This team observes US federal holidays, not Egyptian holidays. - You'll work on Egyptian public holidays when they don't overlap with US ones. Benefits - Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs. - Health benefits and paid time off.

Operations Assistant Livonia, MI Farmington Hills, MI Canton, MI Milford, MI Brighton, MI Plymouth, MI Wixom, MI Westland, MI Redford, MI Novi, MI Full time JR100913 As the leading global type 1 diabetes (T1D) research and advocacy organization, Breakthrough T1D helps make everyday life with T1D better while driving toward cures. We invest in the most promising research to turn ideas into life-changing therapies and devices. We work with government, regulatory officials, and insurance companies to address issues that impact the T1D community -- breaking through barriers that limit access to care worldwide. We provide resources and guidance that makes it easier to live and thrive with T1D. This is more than a moment -- we're empowering a movement for the T1D community. Share your support and help educate and empower individuals facing type 1 diabetes. Our mission is to improve lives today and tomorrow by accelerating life changing breakthroughs to treat, prevent and ultimately, cure T1D and its complications. Always, we are guided by a single purpose: As we drive towards curing type 1 diabetes, we help make everyday life better for the people who face it. The Operations Assistant (OA) at Breakthrough T1D is integral in the day-to-day execution of fundraising and community engagement event efforts, donor and supporter management, office operations, marketing, and event logistics to support our organizational strategy and mission. The OA helps to organize, coordinate, implement, and expand a variety of the territory’s development activities that build and strengthen links to potential and existing volunteers and donors and that grow the territory’s reach, revenue, and engagement. Their relationships with constituents and donors on behalf of Breakthrough T1D ensure the expansion of our reach to support maximum territory growth to further our mission. The Operations Assistant role focuses on key operational needs of the territory that support relationship building with donors and fundraising volunteers. They are a force multiplier for their territory colleagues in driving impact and strengthening both donor and volunteer engagement resulting in increased revenue and results. This individual is a detail-oriented team player who can effectively manage competing priorities and complex details through collaboration, communication, and engagement. They support the implementation of organizational strategies through their territory to drive optimal results and actively demonstrate and promote enterprise-wide mindsets. As one of the top performing territories in the country, the Michigan territory plays a vital role in the organization’s success. The Michigan territory has 12 staff, two Chapter Boards and more than 10 events collectively driving over $5.5 million in total net revenue. We have a hybrid work schedule, in office two days a week and working remotely and in the field three days a week. Key Responsibilities Administration – 40% - Serve as primary territory and chapter office support, including all chapter operational needs - Stay current with departmental and organization-wide policies and procedures, ensuring compliance with audit requirements. - Develop expertise in platforms used for fundraising management, event management, constituent management and financial management, as appropriate. Emphasis on providing CRM, and Greater Giving (GG) data entry support for the territory. - Partner with Donor Services and Donations Processing team for coding gifts; follow up with donors with outstanding payments to facilitate payment; provide financial reporting as needed. - Manage territory office systems including voicemail, calendar, and inbox and maintain supply inventory for office and territory events. - Provide administrative support to Territory Executive and chapter staff as needed. - Assist Chapter leadership in preparation of board meetings and board correspondence as needed. Fundraising Operations – 20% - Provide administrative support for fundraising activities, which includes updating CRM records, executing mail/email solicitations, and preparing information needed for meetings. - Proactively manage shopping, packing lists for events and storage inventories to ensure successful and smooth event execution. Volunteer Management – 20% - Manage event day volunteer recruitment and communication; Serve as point-person and coordinator of day of event volunteer training and volunteer assignments. - Manage administrative/project-based volunteer recruitment and communication; Serve as point-person and coordinator of administrative volunteers. - Support the identification, cultivation and development of key volunteers and elevate prospects to P2P, Signature Events, and Philanthropic Engagement territory colleagues as appropriate. - Ensure meaningful engagement of volunteers at all levels and engage in good working relationships with key volunteer partners. Awareness – 20% - Support process for all SFMC communications on behalf of the territory, liaise with Marcom partners in the preparation and sending of communications. - Support the creation and execution of any hard-copy mailings for the territory/chapter. - Responsible for securing and managing earned media placements for Breakthrough T1D and local events. - Responsible for timely and relevant updates to chapter and event websites. - Maintain chapter social media accounts, with emphasis on increasing impressions and leveraging national resources. - Support and maintains the vision, mission, priorities, and guiding principles of the organization. - Understand the strategic direction and purpose of the organization and supports the Territory’s fundraising strategies and business needs. Qualifications - 2 years of administrative, operations or business/volunteer experience preferred. Fundraising and event experience preferred. - Experience partnering with strong and active volunteers preferred. - Demonstrate a high degree of energy, integrity, courage, empathy, and creativity. A team player who can achieve individual objectives and support those of the entire chapter team. Proven ability to successfully manage various event details, timelines, and skilled in efficient time management. Able to meet deadlines under pressure. Detail-oriented and strong organizational skills. - Ability to be an enthusiastic spokesperson/representative of Breakthrough T1D’s mission. Clear communicator. - Proficient with MS Office and constituent management databases. - Knowledge of administrative procedures, such as coordination of people and resources, planning, and resource allocation, as well as ability to develop presentations, reports, and business correspondence, manage files and records, and coordinate office procedures. - College degree or equivalent combination of education and experience. - Ability to travel within the Territory footprint. Occasional evening and weekend work required as needed. Essential Functions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds, and infrequently up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. Benefits: Breakthrough T1D offers competitive benefits, including medical, dental, and vision coverage, a 403(b) retirement plan, voluntary benefits, flexible spending and commuter benefit accounts, an employee assistance program (EAP), life and disability insurance, performance-based bonuses, and generous paid time off. Benefits may vary by job level and full time or part time status.