ThreeTrader

Role Description We're looking for a Senior Creative Designer who brings both artistic vision and AI fluency to the table — someone ready to shape how retail investors discover, trust, and engage with our FinTech platform in Japan. This isn't a traditional design role. You'll sit at the intersection of creative excellence and performance marketing, using AI-powered tools to move fast without compromising quality. Your work will span the full customer acquisition journey — from thumb-stopping social ads to educational content that makes complex financial concepts feel intuitive and approachable. You'll partner closely with Growth, Marketing, Product, and Customer Experience teams to build a visual language that converts. The financial services space demands a rare combination of boldness and credibility, and we need a designer who knows how to walk that line. Key Responsibilities - Creative Strategy & Execution - Lead the visual creative direction for ThreeTrader's Japan-facing marketing campaigns across digital, social, and in-app channels - Develop high-performing marketing assets including paid ads, landing pages, banners, email templates, and app store creatives - Transform complex financial and trading concepts into compelling, easy-to-understand visual stories for retail investors - Rapidly prototype and iterate creative concepts using AI-powered design tools (e.g. Adobe Firefly, Midjourney, Runway) while maintaining brand integrity - Brand & Design Standards - Own and evolve ThreeTrader's visual identity guidelines, ensuring consistency across all touchpoints - Establish and enforce design quality standards, templates, and reusable component libraries - Ensure all creative output meets compliance and regulatory standards for the financial services industry in Japan - Performance & Optimisation - Collaborate with Growth and Performance Marketing teams to design and run creative A/B tests - Analyse creative performance data and apply insights to continuously improve conversion rates and engagement - Support localisation efforts by adapting global campaign assets for the Japanese market with cultural sensitivity - Cross-functional Collaboration - Work closely with Product, CX, and Content teams to deliver cohesive user journeys across platforms - Mentor junior designers and provide constructive creative feedback to elevate overall team output - Manage multiple projects simultaneously in a fast-paced, agile environment with tight deadlines Qualifications - 5+ years of experience in creative design, with at least 2 years in a senior or lead capacity - Strong portfolio demonstrating B2C marketing design in financial services, FinTech, trading platforms, banking, or wealth management - Proven experience designing for performance marketing campaigns with measurable results - Hands-on experience with AI-powered creative tools integrated into a professional design workflow Requirements - Expert proficiency in Adobe Creative Suite (Photoshop, Illustrator, After Effects) and Figma - Experience with motion graphics, video editing, and producing animated ad formats - Strong understanding of digital ad specifications across Meta, Google, LINE, and other key platforms - Familiarity with design systems and component-based design methodology Language Requirements - Japanese language proficiency — Business level or above (JLPT N2 / N1 preferred) - Ability to review, adapt, and quality-check Japanese-language creative assets for accuracy and cultural appropriateness - English proficiency sufficient for cross-functional collaboration with international teams Soft Skills & Mindset - Deep understanding of trust and credibility signals in regulated financial marketing - Sharp attention to detail with the ability to balance creative ambition with compliance requirements - Strong communication skills — able to present and defend creative decisions to stakeholders - Self-motivated and comfortable working with a degree of autonomy in a growth-stage company Benefits - Competitive salary and performance-based bonus - Opportunity to own and shape creative direction in a high-growth market - A collaborative, international team culture with flat hierarchy - Modern office in Taichung with flexible working arrangements - Professional development budget and access to industry tools and resources - The chance to be part of a pivotal growth phase in the Asia-Pacific FinTech space

BUILDING THE BROKER OPERATIONS FUNCTION As the first Operations leader, your initial priority is to establish the broker operations function from the ground up. This includes: –     Designing the organisational structure, role definitions, and hiring plan for the broker operations team –     Defining core processes across client funds management, compliance operations, reconciliation, and partner management — documenting these as scalable, audit-ready workflows –     Selecting and implementing the operational tooling, back-office systems, and reporting infrastructure needed to run a compliant FSA-regulated broker –     Establishing the governance framework — internal controls, escalation procedures, SLAs, and risk policies — aligned with FSA requirements –     Recruiting and onboarding the initial operations team, setting a culture of accountability, precision, and continuous improvement ONGOING BROKER OPERATIONS RESPONSIBILITIES –     Own the end-of-day and month-end reconciliation process against the Settlement team, ensuring accuracy, timeliness, and full discrepancy resolution –     Monitor settlement status and liaise with counterparties, custodians, and internal teams to resolve breaks in a controlled and auditable manner –     Manage client funds processing, ensuring full compliance with FSA client fund segregation and reporting obligations –     Develop and maintain business continuity and incident response plans to protect client assets and platform integrity –     Prepare operational infrastructure and documentation in readiness for international regulatory licensing and multi-market expansion BUILDING & LEADING CLIENT SERVICES Alongside broker operations, you will hire and lead the client services team, establishing the standards and systems for client-facing support: –     Define the client services model — team structure, roles, SLAs, escalation paths, and quality benchmarks –     Lead the team to deliver responsive, high-quality support across onboarding, KYC/AML verification, account management, and ongoing client enquiries –     Streamline and document the client onboarding journey, balancing a frictionless client experience with FSA compliance requirements –     Select and implement CRM and support tooling to improve query resolution times, team efficiency, and client retention –     Create feedback loops between client services, product, and operations to drive continuous service improvement –     Build localisation capabilities within the CS team to support international clients as Threetrader enters new markets