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Senior Professional Services Engineer

Full-stack EngineerSoftware EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2014H1B No SponsorCompany SiteLinkedIn

Location

Japan

Posted

14 hours ago

Salary

0

Seniority

Senior

Job Description

Senior Professional Services Engineer

GitLab

• Deliver GitLab Professional Services engagements, including installation, migration, training, and advisory services across GitLab capabilities. • Plan and execute deployments ranging from single-node Omnibus installations to large reference architectures using Infrastructure as Code and Configuration as Code practices. • Lead migrations from multiple source systems to GitLab SaaS or self-managed GitLab, helping customers adopt secure, reliable workflows. • Partner with Engagement Managers and Project Managers to improve delivery consistency, remove friction, and continuously refine delivery processes. • Serve as a trusted technical advisor for customers, translating goals and constraints into practical implementation plans and clear next steps. • Interface with GitLab's product and engineering teams to unblock customer outcomes and share feedback that helps improve GitLab features and services. • Mentor Associate and Intermediate Professional Services Engineers, providing technical guidance, helping remove blockers, and supporting increased autonomy. • Manage and deliver multiple customer engagements at once, either as the primary engineer or as a lead providing oversight and direction to other engineers.

Job Requirements

  • Professional exposure with one or more infrastructure as code or configuration as code technologies such as Terraform, Ansible, Packer, Puppet, or Chef.
  • Professional exposure with two or more cloud providers such as Amazon Web Services (AWS), Google Cloud Platform (GCP), or Microsoft Azure.
  • Experience using, deploying, or configuring GitLab, including a solid understanding of Git and source control workflows.
  • Experience delivering customer-facing services such as installation, migration, training, and advisory engagements across GitLab's feature set.
  • Proven ability to independently manage one or more projects and to lead and provide direction to other Professional Services Engineers on complex engagements.
  • Strong communication skills in English, written and verbal, with the ability to provide clear status updates and build consensus with peers and customers in a remote, largely asynchronous environment.
  • Demonstrated ability to take a solution-oriented approach by identifying root causes, proposing options and tradeoffs, and driving issues to resolution while balancing multiple customer engagements in a fast-paced environment.
  • Demonstrated ability to work effectively in a fully remote organization by communicating clearly in writing, documenting decisions, collaborating asynchronously across time zones, and working in ways consistent with GitLab's values.
  • Must be located in Japan and have full working rights in Japan.

Benefits

  • Benefits to support your health, finances, and well-being
  • Flexible Paid Time Off
  • Team Member Resource Groups
  • Equity Compensation & Employee Stock Purchase Plan
  • Growth and Development Fund
  • Parental Leave

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