The London, England, United Kingdom-based BAE Systems is the world’s preeminent provider of defense, security, and aerospace solutions. The company’s produc
Business Systems Analyst Senior – Digital Employee Experience
Location
United States
Posted
10 days ago
Salary
$88.2K - $149.9K / year
Seniority
Senior
No structured requirement data.
Job Description
Business Systems Analyst Senior – Digital Employee Experience
BAE Systems
Role Description This job is located in Charlotte, North Carolina. Remote work is considered. We are expanding our DEX‑Ops (Digital Employee Experience Operations) Team with a highly technical Business Systems Analyst Senior who will serve as our next Digital Platform Developer. This role is essential to accelerating our transformation from reactive IT support toward a proactive, preventative, and ultimately strategic Digital Employee Experience (DEX) capability. You’ll collaborate with a small, high‑impact team focused on reducing digital friction, improving IT efficiency, empowering support teams, and enabling predictive and self‑healing digital operations across the enterprise. Your work will directly enhance how employees interact with technology every day — from device performance to workflow automation to intelligent experience insights. If you love building tools, shaping data, automating the tedious, and connecting technical improvements to meaningful business outcomes, this role is for you. What You’ll Do - Develop and Enhance DEX Platform Capabilities - Design, build, and maintain Nexthink Remote Actions using PowerShell to support automation, troubleshooting, self‑healing, and proactive device management. - Develop Nexthink Live Dashboards and visualizations that empower Service Desk, Field Support, EUC, and Engineering teams. - Customize platform content such as metrics, campaigns, scores, packages, and experience insights. - Ensure configuration, data consistency, and standardization across the DEX platform. - Build Predictive, Proactive, and Preventative Solutions - Engineer automations that reduce digital friction and resolve issues before employees notice them. - Implement data‑driven workflows that improve device health, performance, and endpoint stability. - Support the shift toward agentic AI, intelligent automation, and self‑healing capabilities. - Integrate Data, Systems, and Workflows - Develop and maintain integrations between Nexthink and ServiceNow (including CMDB alignment, incident enrichment, workflow triggers, and automation orchestration). - Build connectors or scripts to integrate log, telemetry, and endpoint data across systems. - Improve visibility into employee experience trends through analytics and dashboards. - Support Enterprise DEX Initiatives - Partner with Service Desk, Field Services, EUC, Networking, and other IT Ops teams to identify high‑impact experience problems to automate or eliminate. - Provide technical enablement and training on platform capabilities. - Participate in DEX operational rhythms such as monthly reviews, maturity improvement sprints, and experience scorecard creation. Who You’ll Work With - A Senior IT Manager of Digital Workplace Services - A Principal DEX Business Analyst for Digital Workplace Services - You — the Digital Platform Developer focused on technical building, automation, integrations, and data‑driven improvements - Service Desk - Field Support - EUC Engineering - Networking & Infrastructure - Cybersecurity - ITSM / ServiceNow teams - Business sector IT leaders What Success Looks Like - Build automations and Remote Actions that reduce IT ticket volume. - Improve DEX Scores and experience insights across Business Sectors. - Identify and eliminate high‑friction employee experience issues. - Establish preventative monitoring and self‑healing capabilities. - Strengthen integrations between Nexthink, ServiceNow, and other systems. - Contribute to the enterprise DEX Scorecard and proactive IT strategy. Qualifications - Bachelor's Degree and 4 years work experience or equivalent experience. Requirements - Technical Expertise - Strong experience writing PowerShell scripts (which will translate into Nexthink RA development, automation, device queries, workflows). - Proficiency with Windows internals, command‑line tools, Group Policy, Active Directory, WMI, registry, services, and endpoint diagnostics. - Experience with SQL or similar query languages — ability to learn/translate into Nexthink’s NQL. - Experience integrating data and automating processes across enterprise systems. - Familiarity with ServiceNow CMDB, ITSM workflows, or automation orchestration. - Demonstrated experience developing technical workflows and automation solutions. - Analytics & Insights - Strong analytical, troubleshooting, and endpoint diagnostic skills. - Ability to work with large telemetry datasets. - Build dashboards and reports using Power BI, Excel, or similar tools. - Understand trends, correlations, and insights related to endpoint experience, performance, productivity, and sentiment. - Collaboration & Delivery - Ability to translate experience issues or support-team needs into technical solutions. - Comfortable working independently in a fast‑moving, evolving environment. - Strong documentation habits and familiarity with SDLC or sprint‑based delivery. Preferred Education, Experience, & Skills - Experience with Nexthink specifically, or any other DEX platform (e.g., Lakeside, Aternity, ControlUp, SysTrack, etc.). - Experience with UX, UI, or DEX principles. - Experience with Experience Level Agreements (XLAs). - Familiarity with sentiment analytics, digital friction measurement, or employee listening tools. - AI/agentic automation experience, LLM‑powered workflows, or predictive modeling concepts. - Background in endpoint engineering, system administration, or automation engineering. Benefits - Health, dental, and vision insurance. - Health savings accounts. - 401(k) savings plan. - Disability coverage. - Life and accident insurance. - Employee assistance program. - Legal plan. - Discounts on home, auto, and pet insurance. - Paid time off and paid holidays. - Paid parental, military, bereavement, and applicable federal and state sick leave. - Company recognition program for monetary or non-monetary awards.
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