• Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules. • Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric. • Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs. • Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards. • Deliver Now Assist (GenAI) feature rollouts including AI-assisted case deflection and knowledge article generation. • Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning. • Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation. • Produce and maintain technical design documents, integration specifications, and operational runbooks. • Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening. • Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.

Role Description Genex Systems is looking for a talented and versatile GIS Developer to join our team supporting Enterprise GIS at NASA. The qualified candidate will have broad experience in the full ESRI tool suite focusing on Enterprise Portal, experience developing low/ no-code applications, using ESRI solutions, knowledge of the software development lifecycle, agile hybrid approaches, CI/ CD, and SDSFIE. - Support GIS system operations, maintenance, and enhancement in an Enterprise Portal Environment; generally working within the ESRI Ecosystem. - Design applications through the full lifecycle of development: - Requirements gathering - Planning - Design - Development - Testing - Documentation - Release focusing on low/ no-code applications from the ESRI suite - Design and code documentation, wireframing, visualization of application workflows. - Requirements definition; working with clients and customers to identify requirements and providing effective solutioning recommendations. - Multiple application design project management; must be comfortable managing multiple workflows at once. - Research, test, build, and coordinate the conversion and/or integration of new products based on client requirements. - Address systems integration and compatibility across multiple platforms. - Consult with project teams and end users to identify application requirements. - Perform feasibility analysis on potential future projects to management. - Assist in the evaluation and recommendation of application software packages, application integration, and testing tools. - Resolve problems with software and respond to suggestions for improvements and enhancements. - Create and maintain Metadata. Qualifications - Bachelor's degree in Geography, Engineering, GIS, or related discipline. - 5+ years of related experience, with at least 3 years working with a remote team. - US citizenship is required. Requirements - 5+ years experience working in ESRI Enterprise and Online environments; preferably with extensive experience in Experience Builder, Survey123, and webhooks. - 3+ years designing programming applications from requirements to execution; laying out data structure, optimizing code. - 2+ years designing, developing, enhancing, debugging, and implementing software. - Experience troubleshooting production problems related to software applications independently. - 1+ years experience using Python, arcPy, or a combination of the two. Preferred Experience - Experience with ESRI Enterprise Portal. - Experience with Project Management.

• Design, develop, and implement customer decisioning solutions using Pega Customer Decision Hub (CDH) • Build and configure Next-Best-Action (NBA) strategies, engagement policies, and decision strategies • Develop adaptive models and real-time decisioning capabilities to optimize customer interactions • Collaborate with business stakeholders to understand customer engagement requirements and translate them into scalable Pega solutions • Integrate Pega CDH with enterprise applications using REST APIs and other integration technologies • Configure customer journeys and personalized engagement across multiple channels • Perform unit testing, debugging, and troubleshooting to ensure high-quality deliverables • Document technical designs, configurations, and implementation processes • Support deployment activities and provide post-production support as required.

• Collaborate with cross-functional teams, including backend developers, designers, and product managers, to create and implement innovative and user-friendly iOS applications. • Architect, develop, and maintain modular and scalable iOS solutions using Swift, SwiftUI, and Objective-C. • Lead and mentor junior developers, providing guidance and best practices to enhance the team’s skills. • Participate in code reviews to maintain code quality, performance, and consistency. • Optimize applications for performance and efficiency, ensuring a seamless user experience. • Troubleshoot and resolve complex technical issues as they arise. • Contribute to the continuous improvement of development processes and tools. • Ensure that the applications comply with Apple’s design guidelines, delivering a polished and user-centric interface.