WE ARE RESILIENT CO. We adapt to your needs.
Senior Service Now Developer
Location
Argentina
Posted
1 day ago
Salary
$37K / month
Seniority
Senior
Job Description
Senior Service Now Developer
Resilient Co.
• Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules. • Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric. • Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs. • Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards. • Deliver Now Assist (GenAI) feature rollouts including AI-assisted case deflection and knowledge article generation. • Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning. • Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation. • Produce and maintain technical design documents, integration specifications, and operational runbooks. • Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening. • Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.
Job Requirements
- 5+ years of hands-on ServiceNow development experience in a production enterprise environment.
- Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Portal.
- Deep scripting proficiency with server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps.
- Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server, including error handling and retry logic.
- Experience with Workflow Data Fabric or equivalent event-driven integration patterns on ServiceNow.
- Working knowledge of ServiceNow security model including ACLs, roles, user criteria, and data isolation patterns.
- Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, and deployment pipelines for ServiceNow update sets.
- Ability to self-manage delivery across multiple concurrent workstreams in an Agile/Scrum environment without an assigned PM.
- Track record of writing clear, auditable technical documentation and runbooks.
- Bachelor’s degree in Computer Science, Information Systems, or equivalent demonstrated experience.
- Nice to Have
- ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM, ITSM, or HRSD.
- Hands-on experience with Now Assist, AI Search, or other GenAI capabilities on the ServiceNow platform.
- Familiarity with Performance Analytics, reporting frameworks, and executive dashboard design in ServiceNow.
- Experience supporting or leading a ServiceNow major version upgrade (Utah, Vancouver, Washington DC, Zurich or later).
- Exposure to multi-instance ServiceNow architectures and cross-instance data patterns.
- ITIL v4 Foundation or higher with applied experience.
Benefits
- Laptop: BYOD.
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