Role Description We're looking for a Director of Product Design to lead design for Lightspeed Wholesale (NuORDER) — the B2B platform where the world's leading brands and retailers do business together. This is a hands-on leadership role. - Set and drive the design vision for a two-sided B2B platform, connecting design decisions to real outcomes for brands, retailers, and the business. - Raise the bar on quality through direction, critique, and hands-on involvement. - Lead designers directly as a coach and player-coach. - Turn ambiguity into momentum by shaping loosely defined strategic bets into clear design direction. - Partner as equal with Product and Engineering leadership to shape the roadmap. - Champion coherence across a product experience that has grown fast. - Build a healthy, high-performing team. Qualifications - 12+ years of product design experience, including significant work on complex, multi-sided platforms — B2B, marketplaces, or commerce. - 7+ years leading design teams, with a track record of raising both the quality of the work and the capability of the people. - Strong personal design judgment. - Comfort leading without layers. - Proven ability to influence senior stakeholders and shape strategy. - A habit of asking "why are we building this at all?" - Experience navigating ambiguity and change while keeping a team focused. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options. - Contributions to your pension plan. - Training opportunities to grow your skills and career. - Health and wellness credit. - Time off to volunteer and give back to your community. - Interest groups, employee led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families. Company Description At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse, and inclusive team that’s passionate about empowering our communities. - Founded in Montréal, Canada in 2005. - Dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). - Serves retail, hospitality, and golf businesses in over 100 countries.

Role Description As a Senior Product Designer – Benefits Servicing, you will help shape the end-to-end medical benefits experience across Humana’s digital ecosystem, enabling members to understand, access, and maximize their healthcare coverage with confidence. Through exceptional design execution, user-centered thinking, and cross-functional collaboration, you will create intuitive experiences that simplify complex benefits information, support informed healthcare decisions, and improve members’ ability to navigate care. In this role, you will partner closely with product managers, engineers, researchers, and business stakeholders to design solutions that drive meaningful outcomes for members and the business. Your work will contribute to improving member satisfaction, healthcare engagement, operational efficiency, and overall experience quality across the medical benefits journey. Key Responsibilities - Design and deliver end-to-end user experiences for Humana’s medical benefits products and services, ensuring solutions are human-centered and aligned with business objectives. - Collaborate with product, engineering, marketing, analytics, and research partners to identify opportunities and develop innovative solutions that address key member needs. - Utilize user research, usability testing, analytics, and member feedback to inform design decisions and continually improve experiences. - Create user flows, wireframes, prototypes, and high-fidelity designs that effectively communicate and validate design concepts. - Advocate for accessibility, inclusivity, and design best practices across all medical benefits experiences. - Partner with other Product and Design teams to ensure consistency and cohesion throughout the member journey. - Present design recommendations and rationale to stakeholders, incorporating feedback and building alignment across teams. - Contribute to a culture of collaboration, experimentation, learning, and continuous improvement within the design organization. - Support and contribute to design systems, pattern libraries, and scalable design standards. Qualifications - Bachelor’s degree in Human-Computer Interaction or a related field, or equivalent practical experience. - 5+ years of experience in product design, with a portfolio demonstrating impactful digital product outcomes. - Experience designing complex user experiences and end-to-end customer journeys, preferably within healthcare, insurance, or similarly regulated industries. - Strong expertise in user-centered design, interaction design, information architecture, and visual design. - Proficiency with modern design and prototyping tools, including Figma. - Solid understanding of user research methodologies and the ability to translate insights into effective design solutions. - Experience collaborating effectively with cross-functional teams including product management, engineering, research, and business stakeholders. - Strong communication, presentation, storytelling, and stakeholder management skills. - Ability to balance strategic thinking with hands-on design execution. - Demonstrated success using design to improve business and customer outcomes, such as member satisfaction, engagement, retention, or operational efficiency. Preferred Qualifications - Experience designing healthcare, medical benefits, insurance, or other regulated-industry products and services. - Knowledge of accessibility standards and inclusive design principles, particularly for older adults and diverse populations. - Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment. - Experience contributing to or maintaining design systems, pattern libraries, and scalable UX standards. - Experience facilitating design workshops, stakeholder alignment sessions, or collaborative design activities. - Familiarity with data-informed design practices and experimentation methodologies. Requirements - To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: - At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. - In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. - Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information. - While this is a remote position, occasional travel to Humana's offices for training or meetings may be required. Scheduled Weekly Hours - 40 Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. - $86,300 - $118,700 per year - This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance. Benefits - Humana provides medical, dental and vision benefits. - 401(k) retirement savings plan. - Time off (including paid time off, company and personal holidays, paid parental and caregiver leave). - Short-term and long-term disability. - Life insurance and many other opportunities. Application Deadline 07-15-2026

• Lead UX strategy and execution across multiple workstreams or products • Design end-to-end experiences, user flows, interaction models, information architecture, and high-fidelity solutions • Translate customer research, business objectives, and data insights into effective design decisions • Facilitate workshops, discovery activities, and design-thinking sessions • Drive alignment among cross-functional teams and stakeholders • Advocate for user-centered design best practices throughout the organization • Partner with Product and Technology leadership to help shape product vision and direction • Promote and contribute to scalable design systems and reusable experience patterns • Present and defend design recommendations to clients, executives, and senior stakeholders • Provide mentorship, coaching, and constructive feedback to other designers • Help grow and strengthen the design practice through knowledge sharing, collaboration, and thought leadership • Champion accessibility, inclusion, and ethical design principles throughout the design process.

• Design scalable, collaborative, and social online learning experiences used by Fortune 500 companies, universities, and training organizations • Own 1-2 major projects at any time, serving as the design lead who shapes solutions from initial problem exploration through final implementation • Partner closely with the product management team to frame problems, define project scope, explore multiple design approaches, and make well-reasoned recommendations • Provide production-ready mocks and assets, and work closely with engineers to balance quality and feasibility • Conduct user research and usability testing to validate design decisions and understand user goals • When challenges arise, proactively align stakeholders, propose solutions, and adjust scope as needed • Help shape the future of our product by contributing to product strategy and roadmap discussions