Lightspeed Commerce, Inc.

Role Description We are looking for a Hardware Quality Engineer to own and build the quality system across Lightspeed’s hardware ecosystem - payment terminals/readers, printers, networking, tablets and POS accessories - ensuring devices meet high performance standards, failures are contained early, and technical issues are resolved permanently across the portfolio. What you’ll be responsible for: - Define and maintain overall quality strategy which includes a consistent testing framework, quality gates, and acceptance criteria across the hardware portfolio. - Lead structured investigations into hardware failures, perform root cause analysis, identify containment plans and ensure they are executed. - Define and maintain the supplier performance monitoring, inspection plans for inbound inventory. - Support returns triage and disposition decisions. - Publish recurring quality dashboards and narratives for stakeholders and leadership. - Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. Qualifications - 7+ years in hardware quality, supplier quality, reliability engineering, or manufacturing quality for devices/peripherals/accessories. - Hands-on experience building test plans, validation protocols, sampling plans, and launch quality gates. - Familiarity troubleshooting hardware in the field (networking basics, peripherals, device OS behavior/logs) to isolate likely failure modes and support root cause investigations. - Proven track record with root cause, CAPA/8D, and supplier management (scorecards, audits, escalation). - Strong analytical skills with the ability to mine data from RMAs, support tickets, and operational systems to identify trends. - Experience partnering cross-functionally with Product, Hardware Ops, Support, and Sales teams. Requirements - Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present. - Data-driven decision making (trend analysis, defect data, supplier performance). - Excellent communicator: translates technical issues into business impact, keeps stakeholders aligned through proactive documentation. - Bias for measurable outcomes. - High bar for quality: champions a premium standard while staying pragmatic on timelines and tradeoffs. - Strength to challenge the status quo. - Fluency in English as a working language is required for this position. Benefits - Lots of autonomy, flexible work culture and the option of fully remote work. - Genuine career opportunities in a company that’s creating new jobs every day. - Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback. - Work in a team big enough for growth but lean enough to make a real impact. - Development of very high traffic products, used at the global scale. - Opportunities to learn and expand your skill set. - Become a valued part of the diverse and inclusive Lightspeed family. - Lightspeed equity scheme (we are all owners). - Flexible paid time off policy. - Extended Healthcare benefits. - Health and wellness benefit of $500 per year. - Paid leave and assistance for new parents. - Mental health online platform and counseling & coaching services. - Volunteer day.

Role Description We’re looking for a Director, Software Development to lead Engineering for Lightspeed Payments, a key department within Financial Services that has grown 3x in the past couple of years. You will also be a key leader in the Payments group working with cross-functional leaders & their teams; ensuring alignment of goals across the organization. You will be leading & working closely with a group of talented Engineering Managers, Software Developers; provide clear direction around where the organization must be heading & ensure the teams are delivering quality outcomes. In addition, you will make sure we are growing a diverse, happy and high-performing organization. For this role, you can be located in Canada/USA, and able to work within EST/EDT hours. We offer a choice of fully remote, partially remote or fully office-based work environments (in cities with local offices). What you’ll be doing: - Strategic Execution & Delivery - Navigate ambiguity, bring structure to complex challenges, and drive alignment across teams. - Work cross-functionally to bring clarity to priorities and define what needs to be done to drive success. - Operate closely with the team, wearing multiple hats to ensure critical projects are executed successfully. - Own the delivery, collaborating closely with Product Managers and business stakeholders to achieve meaningful outcomes. - People Leadership & Team Development - Act as a people leader, mentoring and developing engineers into future leaders. - Hire and grow a high-performing team, ensuring strong technical and leadership talent. - Set high standards and elevate the team through coaching, feedback, and hands-on support. - Foster a culture of ownership, collaboration, and technical excellence within and beyond the team. - Extend expertise and influence beyond Payments into the broader Financial Services organization & the Services vertical. - Communication & Influence - Ensure clear and concise messaging across stakeholders, particularly around the goals, objectives and priorities. - Work cross-functionally with business teams to align on technical and product strategy. - Influence and drive decision-making across teams, advocating for best practices in engineering and business execution. - Technical Leadership & Architecture - Architect and scale business systems with a strong understanding of various paradigms, including event-driven systems. - Evaluate and guide technical architecture decisions to ensure scalability, reliability, and efficiency. - Developing a deep understanding of existing systems, guide the teams to continuously evolve their systems/architecture/patterns. - Drive continuous delivery of value, ensuring high availability and operational excellence. - Develop quick prototypes to validate ideas or assist with technical spikes. Qualifications - Deep knowledge and understanding of software engineering principles, technologies and best practices. - Strong software development background with a history of being an engineer & expertise in multiple mainstream technology stacks (Node, JVM, .NET, etc). - Expertise in software architecture & design of scalable, maintainable & resilient systems that run on the cloud across regions. - Expertise in modern software delivery practices (continuous delivery, lean practices, etc). - Operational Excellence Mindset: Experience running & managing operations of business critical systems on the cloud. - People management: experience in hiring, performance management, and growth. - Experience leading other leaders in a software engineering organization. - Experience working with cross-functional leaders as one unit & setting organizational goals and objectives. - Experience owning technology/product for a clear line of business or a complete product. - Experience working in product engineering and/or SaaS software delivery is a plus. - The hunger to learn across the core areas of your domain, to synthesize insights from your learnings and to leverage those insights in your team. - Highly collaborative and effective team member. Benefits - Lots of autonomy, flexible work culture. - Join a fast-paced, high-growth company. - Work on systems that handle billions of dollars in transactions for our merchants globally. - Surround yourself with strong talent and enjoy continuous professional growth. - Develop in a modern and proven technology stack. - Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment. - Development of very high traffic products, used at the global scale. - Opportunities to learn and expand your skill set. - Become a valued part of the diverse and inclusive Lightspeed family. - Lightspeed equity scheme (we are all owners). - Flexible paid time off policy. - Health and wellness benefit of $500 per year. - Paid leave and assistance for new parents. - Mental health online platform and counseling & coaching services. - Volunteer day.

Role Description We’re looking for a Senior Staff Software Engineer to join our Payments team in Canada & US. In this role, you aren't just building features, but you will architect resilient systems. You will own the technical delivery of mission critical systems that process millions of daily transactions, ensuring settlement accountability and operational excellence at a global scale. For this role, you should be located in Canada, and able to work within EST/EDT hours. We offer a choice of fully remote, partially remote or fully office-based work environments (in cities with local offices). What you'll be responsible for - High leverage Engineering: Own the technical delivery of mission critical, event based payment systems handling millions of daily transactions; responsible for the expansion and blast radius of architectural decisions across the organization. - Operational excellence: Define “what good looks like” by establishing modern standards of AI-enabled workflows, high-availability and resilient deployments, metric driven stewardship (SLOs) required for global scale payments systems reliability. - Architectural Pragmatism: Navigate from POC and experimentation to production via the path of least resistance exploring multiple solutions, recommending the most effective paths with bold bets and clear, iterative line of sight. Balance rapid business value with long term system health. - Trusted Advisory: Shape engineering and product strategy jointly, acting as a bridge between cross functions, co-authoring technical roadmaps, guarding technical backlogs, and driving engineering standards and cross team prioritization. - Mentorship and upleveling: Level up the organization by coaching and mentoring the engineers, fostering a culture of continuous learning. - Engineering productivity: Drive engineering velocity by owning platforms, shared frameworks and automated guardrails that become building blocks to reduce complexity at the edges while compounding productivity. Qualifications - Staff-Level Experience: Extensive experience as a staff engineer, with a proven track record of operational through large scale incidents and system failures, emerging with stronger architectures, sharper runbooks and lasting institutional knowledge. - Systems Thinking: Deep proficiency in at least one relevant tech stack combined with systems level mindset for complex full stack architectures. - Modern Tooling: Hands on experience with AI-assisted coding and deployment strategies to drive efficiency without sacrificing quality. - Communication: Ability to simplify complex technical tradeoffs for stakeholders and peers, proactively identifying and communicating associated risks, holding a firm but flexible point of view to navigate them with a data driven approach. Requirements - Principled but pragmatic technical lead: Strong opinions weakly held, ready to pivot when data shows a better path for the customer. - Continuous force multiplier: Not only solve problems but build systems, tools and people around you. - Owner & Advocate: Act with a sense of urgency and always walk backwards from the customer, treating the codebase, business strategy and stakeholders as your own. - Boundary-spanning problem solver: Naturally operate across squads, excited by problems whose solutions become primitives, platforms or patterns. - Fintech or High scale tech experience (nice to have): Previous experience at a fintech or tech company, specifically having worked in places that require deep intuition for data integrity and building of automated reconciliation systems that are auditable by design. Benefits - Join a fast-paced, high-growth company. - Work on systems that handle billions of dollars in transactions for our merchants globally. - Surround yourself with strong talent and enjoy continuous professional growth. - Great benefits and perks, including equity and flexible/hybrid remote work options, in a diverse and inclusive environment. - Development of very high traffic products, used at global scale. - Opportunities to learn and expand your skill set. - Become a valued part of the diverse and inclusive Lightspeed family. - Lightspeed equity scheme (we are all owners). - Flexible paid time off policy. - Health Insurance. - Health and wellness benefit of $500 per year. - Paid leave and assistance for new parents. - Mental health online platform and counseling & coaching services. - Volunteer day.

Role Description We’re looking for a Sales Coordinator (Permanent Work from home) to join our team in Manila. Reporting to the Sales Operations Manager and collaborating closely with our North-American Retail go-to-market team, you’ll play a key role in supporting our Sales department’s operations. Please note that you will be working North-American (NOAM) time shifts in this role. - Provide sales operations with hardware forecasts to ensure risks of stock outages/backorders are minimized. - Supporting sales teams with data entry for applications and submit supporting documentation for the relevant teams. - Monitor existing applications through lifecycles and engage with relevant teams and customers, where necessary, to ensure successful boarding of new merchants. - Action updates to existing accounts related to addresses, banking information and ownership changes. - Support Leadership team members with occasional administrative tasks. - Assist in the maintenance of accurate records in company CRM. - Ensure launch cases are correctly created and received by Launch team with payments being processed. - Maintain and improve lead/account data quality through data scrubbing, enrichment, and CRM management while identifying opportunities to reduce manual work. - Support sales operations by analyzing workflows, leveraging AI tools and automation, and improving process efficiency across lead generation and reporting. - Contributing as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. Qualifications - Previous experience in a fast-paced, administrative or customer service role. - Stellar time management and organization skills. - Remarkable communication skills. - Prior experience working in a retail environment. - Experience with CRM systems, spreadsheets, lead enrichment, or data operations tools such as Clay. - Strong analytical mindset with an interest in AI workflows, automation, and operational process improvement. Benefits - Market-leading salary package. - Permanent work from home setup. - Coworking space available, if needed. - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare). - 15 Vacation leaves. - 10 Sick leaves. - Government Mandated Benefits. - Food Allowance of 1000PHP per month. - Work from Home Allowance of 1000PHP per month. - Health and wellness benefit of 7500PHP per year. - Free LinkedIn Learning License. - Free access to Mental Health support and coaching services. - Opportunity to grow your career in a company that values internal mobility. - Exciting online and in-person events hosted regularly by our Manila Culture Club.

Role Description We’re looking for a Talent Acquisition Partner (Permanent Work from home) to join our team in Manila. You will own the end-to-end recruitment process, ensuring authentic human connection remains at the core of every interaction. By delivering thoughtful, high-quality experiences for both candidates and hiring managers, you will help shape our culture while attracting and securing top talent for Lightspeed. - Lead the end-to-end recruitment process, including designing interview plans, sourcing, screening, scheduling, and running debriefs, while upholding best-practice standards. - Partner closely with Hiring Managers to define role requirements, challenge assumptions, and ensure a high bar for quality and consistency. - Deliver a high-quality candidate experience by uncovering true motivations and ensuring alignment with Lightspeed’s mission and values. - Design and execute structured interview processes that assess both skills and cultural fit. - Maintain accurate data in ATS and recruitment tools to enable strong reporting and data-driven hiring decisions. - Champion diversity and inclusion by driving fair, objective, and inclusive hiring practices. - Coach and support Hiring Managers on best practices, interviewing, and effectively representing Lightspeed. Qualifications - Prior experience in Talent Acquisition (in-house or agency). - Proven end-to-end recruitment experience, partnering with Hiring Managers across multiple regions. - Strong track record managing the full recruitment lifecycle, from kickoff through to offer and close. - Deep understanding of recruitment best practices, with the confidence to uphold and advocate for high-quality hiring standards. - Excellent communication skills, with the ability to build trust, tell compelling stories, and influence stakeholders at all levels. - Experience promoting diversity of thought and inclusive hiring practices. - Proficiency in sourcing through social platforms, particularly LinkedIn. - Ability to thrive in a fast-paced, global environment. Benefits - Market-leading salary package. - Permanent work from home setup. - Coworking space available, if needed. - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare). - 15 Vacation leaves. - 10 Sick leaves. - Government Mandated Benefits. - Food Allowance of 1000PHP per month. - Work from Home Allowance of 1000PHP per month. - Health and wellness benefit of 7500PHP per year. - Free LinkedIn Learning License. - Free access to Mental Health support and coaching services. - Opportunity to grow your career in a company that values internal mobility. - Exciting online and in-person events hosted regularly by our Manila Culture Club.

Role Description As an SEO Strategist, you will support the growth and visibility of Lightspeed across EMEA markets through technical SEO execution, content optimisation, and proactive website management. In this role, you will help improve organic search performance by maintaining website health, implementing SEO best practices within WordPress, and supporting initiatives across technical SEO, entity optimisation, and emerging AI-driven search experiences. Working closely with SEO, content, marketing, and development teams, you will contribute to scalable strategies that strengthen Lightspeed’s presence across both traditional and generative search environments. What you’ll be doing: - Support technical SEO initiatives across EMEA websites, including crawlability, indexation, internal linking, and site structure improvements. - Conduct technical SEO audits using tools such as Screaming Frog, Ahrefs, and SEMrush, helping identify and resolve issues. - Monitor website health and SEO performance through GA4, Google Search Console, and other reporting platforms. - Implement SEO updates within WordPress, including metadata, redirects, URL management, and page optimisation. - Optimise on-page content and perform keyword research to improve organic visibility and identify growth opportunities. - Collaborate with content, marketing, and development teams to embed SEO best practices into web projects. - Support structured data, schema markup, and Generative Engine Optimisation (GEO) initiatives to strengthen visibility across traditional and AI-driven search experiences. - Stay informed on emerging SEO and AI search trends, sharing insights and opportunities with the wider team. Qualifications - Previous experience in an SEO-focused role, ideally within a multi-market or international environment. - Hands-on experience with technical SEO, including crawlability, indexation, site structure, and internal linking optimisation. - Proficiency with SEO tools such as Screaming Frog, Ahrefs, SEMrush, or similar platforms for audits and performance analysis. - Working knowledge of Google Analytics 4, Google Search Console, and Google Tag Manager. - Strong experience managing and optimising websites within WordPress CMS. - Solid understanding of on-page SEO, including keyword research, metadata optimisation, content structure, and schema markup. Benefits - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Government Mandated Benefits - Food Allowance of 1000PHP per month - Work from Home Allowance of 1000PHP per month - Health and wellness benefit of 7500PHP per year - Free access to Mental Health support and coaching services - Opportunity to grow your career in a company that values internal mobility - Exciting online and in-person events hosted regularly by our Manila Culture Club

Role Description As an experienced quality contributor, you will play a key role in ensuring the quality and scalability of Lightspeed’s products within an agile team environment. - Take ownership of quality assurance within your squad, operating with minimal guidance and ensuring high testing standards. - Act as a subject matter expert for your team’s domain, supporting regression testing and new feature development. - Guide testing activities and collaborate closely with Product Managers and Designers to ensure the right solutions are delivered. - Design and execute comprehensive test plans, including boundary and edge-case coverage. - Support other squads as needed by sharing knowledge and contributing as a secondary quality resource. - Identify and troubleshoot issues using testing and monitoring tools, providing actionable feedback to improve product quality. - Contribute to release planning by estimating testing timelines and feature readiness. - Partner with automation teams by identifying valuable test cases and workflows suitable for automation. Qualifications - 2–4 years of dedicated Software Quality Assurance experience. - Experience testing platforms such as Salesforce, Zendesk, and Intercom. - Proven experience as a quality contributor, with strong familiarity in bug tracking and management systems. - Strong ability to work effectively within agile, self-directed teams. - Experience testing high-availability web applications across test, staging, and production environments. - Understanding of system integration and contract testing, with exposure to API testing tools such as Postman. - Ability to independently manage daily QA priorities in coordination with the wider team. Benefits - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Government Mandated Benefits - Food Allowance of 1000PHP per month - Work from Home Allowance of 1000PHP per month - Health and wellness benefit of 7500PHP per year - Free access to Mental Health support and coaching services - Opportunity to grow your career in a company that values internal mobility - Exciting online and in-person events hosted regularly by our Manila Culture Club

Role Description We’re looking for a Senior Marketing Automation & Lifecycle Manager to join our Financial Services team. You will build and design both the architecture and marketing strategy to lead an end-to-end lifecycle marketing program for Lightspeed financial services products across the funnel - from awareness to adoption to utilization. - Design and implement always-on lifecycle journeys across key stages (awareness, eligibility, adoption, utilization, renewal) - Build and own the underlying lifecycle architecture, including Salesforce Marketing Cloud configuration and data flows - Transition marketing from batch campaigns to trigger-based, behavior-driven messaging - Partner with Product, Data, and Engineering to define audience segmentation, triggers, and activation strategies - Develop scalable personalization frameworks and reusable campaign templates to accelerate execution - Measure and optimize lifecycle performance across the funnel (engagement to funded to repeat usage) - Ensure lifecycle communications are reliable, compliant, and scalable - Act as the connector between marketing, technical teams, and business stakeholders Qualifications - Hands-on experience with Salesforce Marketing Cloud architecture and implementation (required) - Experience building strategy and executing end-to-end lifecycle or CRM marketing programs (not just one-off campaigns) - Proficiency in SQL and working with data to define and activate audience segments - Experience collaborating cross-functionally with Product, Engineering, and Data teams - Strong understanding of funnel metrics, conversion optimization, and lifecycle performance - Experience with email development (HTML/CSS) and dynamic content personalization Benefits - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families

Role Description We’re looking for a Principal PMM (Financial Services) to join our team. You will define how financial services products win at Lightspeed – owning positioning, go-to-market strategy, and how we use data and AI to scale growth. - Define positioning and messaging for Lightspeed Financial Services products, grounded in deep customer, market, and competitive insights. - Own end-to-end go-to-market strategy for major product and feature launches, from strategy through execution and performance measurement. - Partner closely with Product, Data, Sales, and Marketing to align on strategy, influence roadmaps, and drive successful launches. - Leverage data and analytics to identify growth opportunities across the funnel and inform GTM strategy and optimization. - Design and implement AI-driven approaches to improve research, segmentation, messaging, and go-to-market execution. - Lead complex, cross-functional initiatives that span multiple teams and regions, driving alignment and delivering measurable business outcomes. - Act as the voice of the customer—bringing insights into the organization to shape product, positioning, and growth strategy. - Mentor and elevate product marketing craft across the team through thought leadership and best practices. Qualifications - 10+ years Product marketing experience, product management, strategy, consulting, finance, sales, or related roles, with increasing scope and ownership. - Financial services, fintech, payments, or related industry experience (required). - Leading complex, cross-functional initiatives and influencing senior stakeholders without direct authority. - Owning business outcomes – not just deliverables – in a growth-stage or scaled technology company. - Strong written and verbal communication skills, with the ability to distill complex ideas into clear, compelling narratives. - Highly data-driven decision making, with strong analytical capabilities and experience synthesizing insights across customer research, performance metrics, and market dynamics. - Using data tools such as SQL, Looker (or similar) to inform strategy and measure impact. - Applying AI tools or techniques to enhance go-to-market strategy, research, or execution. - Anticipating customer needs and translating insights into durable product and go-to-market strategy. - Operating effectively in ambiguous environments, setting direction, and driving clarity across teams. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options, because this is your company too. - Contributions to your pension plan. Your future matters. - Training opportunities to grow your skills and career. - Health and wellness credit so you feel your best. - Time off to volunteer and give back to your community. - Interest groups, employee led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families.

Role Description As a Growth Marketing Manager- Affiliates and Referrals, you will lead the strategy and performance of one of the company’s most important marketing channels by driving lead generation through affiliate marketing and referral partnerships. In this role, you will be responsible for: - Developing and executing affiliate & referral marketing plans to drive user growth at scale - Identifying new partners, negotiating agreements, and strengthening existing partnerships - Collaborating with the Analytics team to track overall program performance and evaluate individual partnerships - Monitoring and improving performance and conversion rates across the marketing and product funnel - Working with Marketing Operations and Data teams to build technical integrations with partners - Aligning with the Brand Marketing team to promote a consistent brand narrative Please note that this is a 12-month fixed-term contract position. Qualifications - Experience in business development, sales, partnerships or similar opportunities to negotiate with partners - Experience with Affiliate Networks (Impact, Rakuten, CJ) - Ability to manage and prioritize multiple projects while optimizing for highest impact - Strong verbal and written communication skills in English - Excellent problem-solving and analytical skills - Experience in technical integration of partners Requirements - Lead-generation experience in a B2B environment (even better if you have, but not necessary) - Experience managing affiliate strategy and execution, with focus on direct response in a fast-paced environment - Proven track record of hitting aggressive targets and improving ROI and CAC - Hands-on experience using affiliate tracking tools Benefits - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your pension plan. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee-led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families