Lightspeed Commerce, Inc.

Role Description We’re looking for a Deal Desk Analyst (Permanent Work from Home) to join our team in Manila. You will be responsible for evaluating deal economics, merchant pricing, and overall commercial viability to support profitable growth while maintaining sales efficiency. This role partners closely with Sales and cross-functional stakeholders to provide data-driven insights, assess deal performance, and ensure alignment with business objectives. The ideal candidate for this role combines strong analytical and problem-solving abilities with exceptional organizational, communication, and stakeholder management skills, and is comfortable working in a fast-paced, collaborative environment. What you’ll be doing: - Review and evaluate deal requests to ensure alignment with pricing strategies, profitability targets, and business objectives. - Partner with Sales, Finance, Legal, and Billing teams to structure complex deals, including pricing, discounting, and contractual considerations. - Analyze merchant statements and deal economics across software, hardware, and payments to assess profitability and overall business value. - Support the development and refinement of pricing and profitability models to optimize revenue generation and customer outcomes. - Provide guidance to Sales teams on deal structure and pricing decisions, leveraging historical trends, data insights, and compliance requirements. - Maintain accurate documentation of deal approvals, pricing decisions, and contract terms to support reporting and compliance standards. - Manage sales compensation updates and deal-related processes within Salesforce. Qualifications - Previous experience in an analytical, operations, finance, or administrative role. - Strong analytical skills with the ability to interpret data, identify trends, and support data-driven decision-making. - Advanced proficiency in Microsoft Excel or similar tools for data analysis, financial modeling, and reporting. - Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment. - Excellent communication and stakeholder management skills, with the ability to collaborate effectively across teams and levels of the organization. - Experience working with CRM platforms such as Salesforce and CPQ tools is a bonus, but not needed! Benefits - Market-leading salary package - Permanent work from home setup - Coworking space available, if needed - We follow the PH holidays! - HMO for you and your 2 dependents (Maxicare) - 15 Vacation leaves - 10 Sick leaves - Government Mandated Benefits - Food Allowance of 1000PHP per month - Work from Home Allowance of 1000PHP per month - Health and wellness benefit of 7500PHP per year - Free access to Mental Health support and coaching services - Opportunity to grow your career in a company that values internal mobility - Exciting online and in-person events hosted regularly by our Manila Culture Club

Role Description We’re looking for an Account Manager to join our Lightspeed team in Spain. You will be responsible for building and maintaining lasting relationships with Lightspeed's accounts. With your knowledge of their goals, you will be tasked with introducing them to Lightspeed’s suite of products and integrations to ensure they’re getting the best solution to help them achieve their goals. In this pivotal role, you will be instrumental in cultivating and sustaining robust, long-term relationships with Lightspeed's valued accounts. Leveraging your deep understanding of each client's unique business targets and challenges, you will be responsible for strategically introducing them to Lightspeed’s comprehensive suite of innovative products and seamless integrations. Your expertise will be key in ensuring that clients are fully equipped with the optimal solutions to not only meet but exceed their individual goals, thereby maximizing their success and satisfaction with Lightspeed. Please note this role is based in Spain with a must requirement of speaking French fluently. What you will be doing: - Drive adoption of Lightspeed Payments and software solutions, ensuring clients extract maximum value from our POS products, modules, and integrations. - Serve as the primary point of contact, building trusted, long-term partnerships and proactively supporting client success. - Guide account growth and upgrades, transitioning customers to advanced solutions tailored to their evolving business needs. - Create new revenue opportunities, executing upsells, cross-sells, and expansions aligned with client goals. - Deliver compelling product demos and support adoption, ensuring clients fully utilise Lightspeed’s suite of tools. - Monitor and analyse account performance, tracking metrics such as Monthly Recurring Revenue (MRR), Net Retention Rate (NRR), customer health, and engagement. - Proactively manage churn and satisfaction, identifying trends, resolving issues, and strengthening long-term client relationships. - Negotiate and close agreements, securing favourable terms while consistently achieving renewal, retention, and growth targets. - Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). Qualifications - Fluency in French. - Demonstrated success in quota-carrying SaaS or technology roles, consistently achieving revenue growth and retention targets. - Skilled at identifying client challenges, tailoring solutions, and delivering long-term value through strategic account management. - Build trust and credibility with clients, including executive-level stakeholders, fostering lasting partnerships. - Understand complex business models, align solutions with client goals, and make data-driven decisions to optimise outcomes. - Proficient in Salesforce and sales tools for forecasting, pipeline management, and maintaining accurate, actionable customer data. - Articulate ideas clearly, influence cross-functional teams, and secure mutually beneficial agreements with clients. - Anticipate client needs, navigate challenges, manage multiple accounts, and thrive in fast-paced environments. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. Company Description Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Role Description Lightspeed is seeking a highly motivated Sales Development Representative to join our expanding sales team. In this role, you’ll drive revenue growth by generating and qualifying leads, serving as the first point of contact between potential customers and the Lightspeed brand. Your efforts will directly support Lightspeed’s mission to empower retailers and restaurateurs with smart technology. What you will be doing: - Build in-depth knowledge of the hospitality industry, including trends, challenges, and competitor activity. - Drive new business growth through qualifying warm inbound leads from marketing-generated sources (webinars, trials, quote/demo requests) primarily through telephone and email communication. - Conduct initial discovery calls to uncover business needs, pain points, and fit for Lightspeed’s solutions. - Qualify leads using frameworks like BANT (Budget, Authority, Need, Timeline) to ensure high-quality sales opportunities. - Book meetings and product demos for Account Executives, ensuring a smooth and professional handover process. - Maintain accurate records in Salesforce CRM, tracking prospect interactions, pipeline activity, and lead status. - Collaborate with Sales and Marketing teams, sharing market feedback and contributing to strategy while meeting or exceeding monthly and quarterly targets for qualified opportunities. - Contribute to and execute sales and marketing initiatives aimed at enhancing the customer experience and increasing Lightspeed's Monthly Recurring Revenue (MRR). - Contribute as part of the wider team to achieve organisational objectives even if this means doing things that aren’t strictly within the scope of your role. Qualifications - Fluency in French. - Experience in a sales or call centre environment, with a track record of meeting or exceeding performance targets. - Solid grasp of sales development best practices, including lead qualification, pipeline management, and outbound prospecting. - Excellent verbal and written communication skills, with the ability to listen actively, engage persuasively, and communicate value clearly. - Proactive problem-solver, able to anticipate challenges and deliver creative, customer-focused solutions. - Highly collaborative, with the ability to influence cross-functional teams and advocate effectively for client needs. - Adaptable and resilient, thriving in fast-paced, target-driven environments while managing time and priorities effectively. - Proficient in using CRM tools like Salesforce to organise pipelines, track activity, and maintain accurate records. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. Company Description Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Role Description We're looking for a Director of Product Design to lead design for Lightspeed Wholesale (NuORDER) — the B2B platform where the world's leading brands and retailers do business together. This is a hands-on leadership role. - Set and drive the design vision for a two-sided B2B platform, connecting design decisions to real outcomes for brands, retailers, and the business. - Raise the bar on quality through direction, critique, and hands-on involvement. - Lead designers directly as a coach and player-coach. - Turn ambiguity into momentum by shaping loosely defined strategic bets into clear design direction. - Partner as equal with Product and Engineering leadership to shape the roadmap. - Champion coherence across a product experience that has grown fast. - Build a healthy, high-performing team. Qualifications - 12+ years of product design experience, including significant work on complex, multi-sided platforms — B2B, marketplaces, or commerce. - 7+ years leading design teams, with a track record of raising both the quality of the work and the capability of the people. - Strong personal design judgment. - Comfort leading without layers. - Proven ability to influence senior stakeholders and shape strategy. - A habit of asking "why are we building this at all?" - Experience navigating ambiguity and change while keeping a team focused. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options. - Contributions to your pension plan. - Training opportunities to grow your skills and career. - Health and wellness credit. - Time off to volunteer and give back to your community. - Interest groups, employee led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families. Company Description At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility, and benefits designed to support you—all within a driven, diverse, and inclusive team that’s passionate about empowering our communities. - Founded in Montréal, Canada in 2005. - Dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). - Serves retail, hospitality, and golf businesses in over 100 countries.

Role Description Lightspeed is looking for a Strategic Account Executive to join our UK Sales team. As a Strategic Account Executive focused on new business, you'll be at the forefront of our company's growth in the UK, driving revenue by identifying, pursuing, and closing strategic deals with high-value clients across the hospitality sector, including fine dining restaurants, hotels, and multi-location chains. This role requires a proactive, results-oriented sales professional with a proven track record of consistently exceeding targets in a direct sales environment. You'll act as a trusted advisor, taking the time to understand prospective clients' complex business needs and delivering tailored solutions that drive value. - Proactively identify high-potential hospitality prospects and demonstrate how Lightspeed optimises operations and enhances the guest experience. - Develop and execute sales strategies to win key hospitality accounts using Lightspeed's POS, online ordering, and inventory management solutions. - Maintain a consistent pipeline of qualified opportunities while promoting the future-ready Lightspeed K series platform for restaurants, bars, and hotels. - Deliver compelling product demonstrations that showcase how Lightspeed streamlines operations and improves guest experiences. - Manage complex sales opportunities from initial outreach through negotiation and close, highlighting the value of Lightspeed's integrated payments and operational efficiencies. - Consistently exceed quarterly and annual sales targets, driving adoption of Lightspeed's hospitality technology. - Build trusted relationships with owners, managers, and senior decision-makers by aligning Lightspeed's solutions with their unique business needs. - Gain a deep understanding of customers' goals and challenges, leveraging Lightspeed's analytics and reporting capabilities to support successful onboarding and long-term customer success. - Support additional sales and marketing initiatives designed to improve the customer experience while growing Lightspeed's Monthly Recurring Revenue (MRR). - Maintain accurate records of sales activities and prospect interactions within the CRM system. - Contribute to wider team objectives and organisational goals, even when this involves supporting activities outside your core responsibilities. Qualifications - 4+ years' experience in direct outbound sales, with a proven track record of managing the full sales cycle and consistently exceeding targets. - Experience selling IT solutions, software, e-commerce platforms, cloud applications, SaaS, POS systems, or technology solutions within retail, hospitality, or related industries. - Demonstrated expertise in leading high-value negotiations and closing strategic deals. - Strong critical thinking skills, with the ability to assess complex situations and develop effective, results-oriented solutions. - Excellent verbal, written, and presentation skills, with the confidence to engage and influence senior stakeholders. - A relationship-driven approach, with strong emotional intelligence and active listening skills that build trust with decision-makers. - Experience using Salesforce or similar CRM platforms to manage pipelines, track opportunities, and maintain accurate forecasting. - The ability to thrive in a fast-paced, evolving environment, demonstrating resilience, persistence, and a strong results-oriented mindset. Company Description Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs. - Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. - Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. - Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). - With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Role Description Lightspeed is looking for a motivated and collaborative Field Sales Manager to join our growing Scotland Hospitality team. Based in either Glasgow or Edinburgh, you’ll play a key role in building strong relationships across your region, supporting hospitality businesses in finding the right solutions, and guiding them through their entire journey with Lightspeed. As a Field Sales Manager, you will lead a team of Outbound Field Account Executives who are empowering restaurants to simplify and scale their operations through restaurant technology. What you’ll be doing: - Hands-on coaching of your team to build a customer-first sales experience while they showcase the Lightspeed platform to restaurateurs. - Coach your team on how to conduct efficient prospecting, walk-ins, and live demos. - Spend your time in the field empowering your team to generate interest in Lightspeed through walk-ins and customised outreach. - Utilise Salesforce to report on forecasting, analyse conversion rates, and additional Account Executive activity metrics. - Responsible for the new business targets for your team. - Grow your territories by expanding your customer base and continue to hire and build your field sales team. - Partner cross-functionally with product, account managers, implementation, and other internal teams. Qualifications - Experience hiring, leading, and coaching a team of Field Account Executives. - Management of a full cycle sales team from prospecting to closing. - Experience using Salesforce for reporting and forecasting. - Experience within SaaS, hospitality, or restaurants a plus. - A passion for being in the field with your team; outbound sales experience a must. Benefits - Lightspeed RSU program (we are all owners). - Unlimited paid time off policy. - Flexible working policy. - Health & Wellness Benefits. - Paid Leave Assistance for new Parents. - LinkedIn Learning License. - Paid Volunteer Day. - …and so much more! Company Description Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Role Description We’re looking for an Account Executive to join our NuOrder sales team in EMEA. This is a fantastic opportunity for a highly intelligent and motivated sales professional to play a key role in the success of a fast growing wholesale eCommerce, SaaS company transforming the fashion, apparel, footwear, and outdoor industries. The ideal candidate is committed to winning and capitalising on the untapped customer base that could benefit from NuORDER’s product offering for the European wholesale industry. You thrive in dynamic environments where nimbleness is essential, while holding yourself accountable to a consistent and disciplined sales process. What you will be doing: - Own the entire sales cycle from prospecting to close for brands of all sizes - Proactively outbound prospect for sales opportunities through phone, email, social, and networking events - Attend industry-specific trade shows and events to build brand awareness and generate sales qualified opportunities - Conduct discovery calls to understand a prospective client’s needs - Run web-based and in-person demos highlighting solutions that relate directly to a potential client’s needs - Collaborate cross-functionally with internal NuORDER teams to problem solve and successfully win business - Nurture and expand sale pipeline, negotiate contracts, and close deals to consistently achieve monthly and quarterly goals - Manage and organise your sales pipeline and forecast with detailed and consistent CRM input Qualifications - Proven track record of success generating pipeline through outbound prospecting tactics - 3-4 years of full cycle sales experience for a SaaS technology provider - Experience in the wholesale fashion industry preferred, but not essential - Proven track record: you’re a consistent top performer and have excelled throughout your career - Ability to operate in a fast-paced and competitive business environment while consistently achieving and exceeding monthly, quarterly, and annual sales goals - Proficient in Salesforce and sales prospecting tools (Outreach, ZoomInfo, LinkedIn) - Naturally curious, self-starting, and eager to learn; able to stay positive and problem solve when faced with adversity - Strong listening and storytelling skills - Exceptional written and verbal communication skills, with experience presenting to C-level and VP-level executives - Previous experience navigating and building relationships within complex organisations - Occasional travel required - Language skills: English (Proficient) and French/Italian are nice to have Benefits - Lightspeed equity scheme (we are all owners) - Paid Leave and time to take holidays - People Experience - Our PX benefit allows you to work from pretty much anywhere in the world for 60 days a year - Health & Wellness Credit expense towards your gym membership, yoga classes, a new bike or whatever else you do for your health - Health Support - We believe you should be able to get care for your wellbeing when you need it, whether it is mental, financial or personal; we got you covered - Paid leave and assistance for new parents - We believe in having a growth mindset, we provide free access to LinkedIn learning along with your career GPS to help you learn & grow - Time off to volunteer and give back to your community - Ability to work fully remote, while welcomed to visit our offices any time

Role Description The Manager, Procurement Operations role is a key leadership position, responsible for overseeing the daily execution, process optimization, and scaling of Lightspeed's global Procurement Operations function. The Manager, Procurement Operations acts as a vital partner to Finance leadership, ensuring spend visibility, maintaining budgetary controls, and supporting financial governance across the organization. Additionally, this role will build, mentor, and develop a high-performing team of specialists, fostering a culture of operational excellence and continuous improvement to support the company's ambitious growth trajectory. What you’ll be doing: - Lead, mentor, and develop a high-performing team of Procurement Operations specialists, fostering a culture of operational excellence and continuous improvement. - Oversee team workload, set clear performance objectives, and manage resource allocation to ensure high-quality delivery of procurement services and process efficiency. - Drive team engagement and professional growth, serving as an advocate for the team within the broader organization. - Support the execution and refinement of the procurement operating model, including intake, approvals, purchasing, and vendor onboarding processes. - Lead the optimization and administration of procurement systems (e.g., Astra, Coupa, Ironclad), ensuring seamless workflows and strong user experience. - Implement and administer procurement policies, governance frameworks, and approval structures in alignment with organizational requirements. - Drive process improvements to reduce cycle times, eliminate bottlenecks, and improve stakeholder experience. - Participate in Lightspeed’s Vendor Management program. - Establish and maintain procurement analytics and reporting, providing insights into spend, cycle times, savings, and operational performance. - Partner with Finance leadership to manage spend visibility, ensure robust budget controls, and drive accurate PO processes and financial governance. - Lead cross-functional alignment with Finance and Accounts Payable to standardize invoicing procedures, ensuring accurate Purchase Order (PO) referencing and timely budgetary reconciliation. - Lead initiatives to improve data quality, visibility, and reporting accuracy across procurement systems. - Lead audit, SOX, and compliance reporting by ensuring strong documentation and process adherence. - Drive enablement across the organization through training, documentation, and stakeholder education. - Identify opportunities to automate and streamline procurement processes through technology and tooling enhancements. - Support cross-functional initiatives related to contractor onboarding, vendor lifecycle management, and procurement transformation. - Act as a key partner to Procurement leadership in shaping the future operating model. - Advocate for the Procurement team and increase visibility within the broader Finance and Operations organizations. Qualifications - 5–7+ years of experience in Procurement Operations, Procurement, or related roles. - 1–3+ years of experience in a leadership or supervisory capacity, with a track record of coaching and developing junior to mid-level talent. - Proven ability to manage a team's workflow in a fast-paced, high-growth environment. - Strong experience with procurement systems (Astra, Coupa, Ironclad, or similar tools). - Experience designing and optimizing procurement processes and operating models. - Extensive experience working with Finance, Legal, IT, and cross-functional stakeholders. - Fluency in English as a working language is required for this position. Requirements - Strengthen compliance with procurement policies and approval frameworks. - High team retention and measurable growth in the team's ability to handle complex categories independently. - Improve data visibility and reporting accuracy across procurement activities. - Reduce procurement cycle times and improve process efficiency. - Increase adoption and effectiveness of procurement systems and tools. - Enhance stakeholder satisfaction with procurement processes. Benefits - A flexible work environment that empowers you to do your best work. - A culture that celebrates performance. - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard. - Career-defining opportunities. - Flexible paid time off and remote work policies. - Equity options, because this is your company too. - Contributions to your pension plan. Your future matters. - Training opportunities to grow your skills and career. - Health and wellness credit so you feel your best. - Time off to volunteer and give back to your community. - Interest groups, employee-led networks, social committees to sponsored sports teams. - Computer purchase program to get your personal Macbook. - Enhanced parental leave to support growing families.

Role Description We are looking for a Hardware Product Manager to own and evolve the hospitality or retail hardware portfolio and end-to-end merchant experience (choose, buy, receive, set up, operate, replace), ensuring the right form factors exist, work reliably, and ship profitably across regions. - Own the hospitality or retail hardware portfolio end-to-end—what we sell, where we sell it, and how it evolves over time (launch → scale → lifecycle management → deprecation). - Define and land a multi-quarter roadmap aligned to the broader Hardware strategy, manage dependencies, and drive delivery to measurable outcomes. - Lead new initiatives through the full lifecycle: discovery → PRDs/requirements → vendor selection → validation/testing → launch → iteration and in-field support. - Spend time with merchants (owners/managers/staff) to uncover workflow friction and translate insights into roadmap priorities. - Drive supplier accountability across feature set, quality, cost, and lead times, using field signals (RMAs/tickets) to close the loop on corrective actions. - Lead by influence teams across Product, Design, Hardware Ops, Support, GTM, Finance, and Legal to execute launches cleanly and improve portfolio profitability. Qualifications - 5+ years as a Product Manager in a hardware or hardware-enabled SaaS environment (devices/peripherals/accessories), with at least 1–2 launches shipped end-to-end. - Demonstrated ownership of the full hardware lifecycle: Discovery → Requirements → Selection → Testing → Launch → Iteration → Deprecation. - Direct experience Hospitality workflows: Payments, POS, Mobile POS, Kitchen Display Systems, Kiosk, Networking. - Cross-functional leadership across Product, Design, Ops/Supply Chain, Support, GTM. Requirements - Extreme ownership: the ability to work autonomously, takes initiative and assumes responsibility when “grey” areas are present. - Product sense: the ability to use merchant empathy and engagement, gains insights that converts into an impactful product spec. - Data-driven decision making (unit economics, cohort analysis). - Excellent communicator, ensures all stakeholders remain updated without prompting. - Bias for measurable outcomes. - Practical understanding of hardware constraints (manufacturing, reliability, packaging, compliance). - Strength to challenge the status quo. Benefits - Lots of autonomy, flexible work culture and the option of fully remote work. - Genuine career opportunities in a company that’s creating new jobs every day. - Opportunity to make a difference; help merchants grow their businesses and become more successful by creating or improving products and addressing customer feedback. - Work in a team big enough for growth but lean enough to make a real impact. - Development of very high traffic products, used at the global scale. - Opportunities to learn and expand your skill set. - Become a valued part of the diverse and inclusive Lightspeed family. - Lightspeed equity scheme (we are all owners). - Flexible paid time off policy. - Extended Healthcare benefits. - Health and wellness benefit of $500 per year. - Paid leave and assistance for new parents. - Mental health online platform and counseling & coaching services. - Volunteer day.

Role Description We’re looking for a Head of Revenue Operations to join our team. Reporting directly to the SVP Systems & Revenue Operations, this position will oversee the global functions of Revenue Operations, Planning, Forecasting, Sales commissions and regional sales operations and Go-To-Market tools and systems. This role will collaborate directly with Sales, Marketing, and Finance teams to determine change to GTM strategy & planning, implement performance metrics and influence alignment of all revenue operations. - Drive effective revenue operational management within the Go-To-Market function - Manage revenue growth strategy and execution, operations, enablement and data analysis to support global Go-To-Market initiatives - Ensure global alignment across sales functions - Collaborate with leadership to drive annual revenue operations planning cycles and alignment across cross-functional businesses - Develop and influence new processes and technologies that optimize the path for supporting the revenue growth of the businesses globally across all routes to market - Develop and nurture cross-functional partnerships across the entire organization which impact overall growth - Partner with leadership to identify strategic priorities and opportunities for the team, overseeing objectives and key results, and ensuring focus is on highest-impact initiatives - Partner with relevant GTM Teams and Sales Strategy to leverage performance analytics, influence cross-functional revenue programs and escalate relevant topics - Build strong working relationships with executives and key leaders across GTM teams (e.g. product, engineering, marketing, information technology and finance) and influence the goals and priorities of stakeholders whose mission aligns with that of Revenue Operations - Build, develop and manage a diverse team of high-performing managers: Build and maintain a world-class, inclusive, diverse, high-performing team by driving effective onboarding, on-going training, retention with a strong remote culture Qualifications - 8+ years experience in Strategy, FP&A, GTM Operations and in a People Management role - Experience in business, operational leadership roles in a global SaaS Sales environment - Experience in crafting strategic vision, making data-driven business decisions, including identifying gaps or business needs, and innovating and scaling solutions - Extensive experience in a high-impact strategic role in a fast-growth global organisation - MBA degree preferred - AI transformation experience preferred within Rev Ops context - Management experience and skills with proven experience influencing in a highly-matrixed company - Proven record of leading a diverse, high performing team across geographical regions and experience building high-performing, inclusive teams - Strong ability to interact and influence effectively with all C-level executives and senior leaders - Fluency in English as a working language is required for this position - Ability to understand key performance indicators, both quantitative and qualitative in a compelling way - Strong analytical background; prior experience in a strategic marketing role and/or strategy consulting would be helpful Benefits - A flexible work environment that empowers you to do your best work - A culture that celebrates performance - The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard - Career-defining opportunities - Flexible paid time off and remote work policies - Equity options, because this is your company too - Contributions to your 401k. Your future matters - Training opportunities to grow your skills and career - Health and wellness credit so you feel your best - Time off to volunteer and give back to your community - Interest groups, employee led networks, social committees to sponsored sports teams - Computer purchase program to get your personal Macbook - Enhanced parental leave to support growing families Company Description Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks. Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.