• Serve as the primary laboratory and technical specialist within Medical Affairs for the KRYPTOR compact plus, KRYPTOR gold, and related assay portfolio. • Provide customer-facing technical education on instrument operation, assay workflow, implementation considerations, validation planning, and best practices for use in clinical and research environments. • Support customer and/or study site onboarding and implementation activities, including workflow discussions, assay setup, operator education, and coordination with internal technical and commercial teams. • Guide laboratories and research customers through assay verification and validation processes, helping them understand performance characteristics, workflow requirements, documentation expectations, and operational considerations. • Provide ongoing post-implementation support to study sites and customers, including utilization and workflow assessments, process optimization, best practice sharing, refresher training, and coordination of preventive maintenance activities. • Act as a scientific and technical partner for commercial teams in customer discussions involving KRYPTOR systems, assay applications, implementation planning, and post-installation success.

• Conduct virtual wellness visits directly to patients in their homes • Review case load and prepare technology for patient services • Navigate schedule and partner with in-home team members • Conduct health risk assessments, medication reviews, and cognitive screenings • Provide comprehensive care coordination and management • Engage with patients and create meaningful bonds

• Apoiar o desenvolvimento de melhorias, ajustes e funcionalidades de baixa complexidade, sempre com acompanhamento da equipe. • Auxiliar na manutenção de sistemas, realizando correções simples e apoiando a evolução das aplicações existentes. • Executar testes funcionais, registrar evidências e reportar inconsistências identificadas durante as validações. • Apoiar na documentação técnica, atualizando registros, manuais e orientações relacionadas às entregas da área. • Auxiliar na análise inicial de chamados e no acompanhamento das demandas do time de Tecnologia. • Colaborar com desenvolvedores e analistas na implementação de soluções, contribuindo para a qualidade das entregas. • Participar das cerimônias e rotinas do time, acompanhando a evolução das atividades e aprendendo continuamente.

• Monitor incoming call volume throughout the day and assign staff accordingly to various scheduling duties • Create a seamless experience by coordinating and scheduling appointments for patients including imaging, laboratory, clinic, infusion, treatment, and/or procedures • Provide support for front desk operations including greeting and checking in customers and visitors • Manage the most advanced scheduling and rescheduling workflows in the clinic • Ensure proper front desk coverage and remains in clinic until last patient is checked out and any follow-up visits are scheduled • Provide courteous and timely response to scheduling requests via electronic patient communication including MyChart messages and Artera text messaging platform