• Serve as the primary contact for client registration service needs across a portfolio of moderately complex accounts. • Test websites and internal applications for functionality and quality control; proof confirmations, tickets, and registrant communications. • Collaborate with internal departments to gather website specifications and deliver to IT for build. • Provide customer service support, including data entry instructions and financial processing information. • Assist with scheduling production jobs for ticketing, credentialing, collation, and mailings. • Manage workload within project budget hours and provide weekly status reports. • Support onsite services and contribute to final event preparations.

• Provides technical assistance to the Resilience Group staff for conducting remotely sensed forest resource assessments and the development of key metrics for evaluating vegetation management treatment alternatives and benefits on woodlands, forestlands and within the wildland urban interface. • Monitors programs and policies of federal, state and local agencies on vegetation management use and management, laws and regulations to inform staff of potential opportunities. • Conducts resource inventories, obtains planning information, identifies conservation opportunities, and assists in developing conservation plans and contracts consistent with land use or defensible space needs. • Conducts site visits as needed to validate treatment unit attribution, GIS-designated harvest systems and prescriptions. Includes creation of a structured approach for validation and feedback as well as handoff to the customer success team. • Utilizes GIS/GPS software and hardware, FVS, and other software packages to summarize and produce high level analysis and reports for integration into existing workflows. • Works directly with the Resilience Group and also across the organization with our Software Engineering and Science teams to give feedback and contribute to developments in our technology. • Adheres to data standards and naming conventions, maintains and updates metadata. • Finds and assess quality of data from national, regional, and/or local sources. • Supports the preparation of landscape-specific Technical Reports.

Role Description This is the white-glove role for our most important accounts. When a named customer calls, you drop everything, pick up the phone, and solve it. Your job is to become the licensing partner they cannot imagine working without, the person who knows their environment, anticipates their needs, and makes Microsoft licensing feel effortless on their end. The second half of the role is internal. You are the licensing authority who levels up the rest of the team. You coach Account Executives, sit in on sales calls, and make sure we recommend the right Microsoft solution every time, not just the easiest one to quote. Expect to get pulled into deals and handed tickets with almost no context. Part detective, part workhorse, you chase down the answer no matter how buried it is, and you do it with patience, warmth, and authority. If you love being the person everyone turns to for the hard licensing question, and you genuinely enjoy taking care of people, this role was built for you. What You'll Own - Named Account Concierge: Serve as the dedicated licensing point of contact for our highest-value accounts. Build deep relationships, respond with urgency, and roll out the red carpet every single time. - Licensing Solution Advisor: Advise customers on the right Microsoft 365 and Azure licensing structure for their needs, balancing cost, compliance, and growth. - Sales Enablement Authority: Partner with Account Executives on active deals, joining sales calls to scope and validate licensing. - Internal Licensing Coach: Train and mentor internal teams on Microsoft licensing programs, products, and best practices. - Ticket Detective: Own and resolve licensing tickets and customer requests, often starting from incomplete information. What This Role Does Not Include - Technical troubleshooting, system configuration, or hands-on IT work - Azure architecture, deployment, or consumption optimization - Microsoft 365 administration or technical support Qualifications - A relationship-first mindset and a genuine drive to take care of customers - 3+ years of experience with Microsoft 365 and/or Azure licensing, GCC and GCC High licensing - Deep knowledge of Microsoft 365 products, features, and licensing models - Strong attention to detail and accuracy - Ability to research and interpret Microsoft licensing documentation - Experience advising customers or internal stakeholders on licensing decisions - Excellent written and verbal communication skills - Experience with ticketing systems and managing customer requests - Comfortable working in a remote environment - Self-motivated Preferred Qualifications - Experience with Microsoft CSP, EA, or AOS-G programs - Working knowledge of Microsoft Partner Center - Familiarity with CMMC compliance requirements - Experience with Autotask PSA or similar ticketing systems Benefits - Competitive salary - Comprehensive benefits (medical, dental, vision, retirement, PTO, 12 paid holidays, professional development) - Fully remote work environment with flexibility and autonomy - Mission-driven work that directly strengthens our national security posture - Compensation: USD 60000 - USD 75000 yearly

• Responsible for Oversight of that that investigates and resolution of appeals scenarios for all products • Ensure timely, customer focused response to appeals • Identify trends and emerging issues and report and recommend solutions • Independently coaches others on appeals ensuring compliance with Federal and/or State regulations • Manage control and trend inventory, independently investigate, adapts to changes or revise policy to resolve the most escalated cases • Responsible for serving as the point of contact for the appeal if there is an inquiry from leadership, compliance and State regulators • Understand and adapt to departmental process and policies • Research incoming electronic appeals, complaints and grievance to identify if appropriate for unit based upon published business responsibilities